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Greatest SaaS phone service you can get!
What do you like best about the product?
This software allows you to properly manage phones and back it up with tremendous reporting. I would heavily suggest using it, no matter the size of your organization.
What do you dislike about the product?
My only complain is the delayed releases but that comes with software.
What problems is the product solving and how is that benefiting you?
The ability to audit and maintain out inbound support. Once we have mobile, we will do the same thing with outbound sales!
Recommendations to others considering the product:
If you are vetting multiple software companies to replace your PBX, I highly suggest Talkdesk. CSMs and Sales will make sure you have what you need to be successful.
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Excellent Tool
What do you like best about the product?
User friendly, simple and easy to use. Great for reporting and managing agents. It has been the easiest phone tool I've used.
What do you dislike about the product?
The Web mode phone should be displayed on all screens for easy access.
What problems is the product solving and how is that benefiting you?
Simple to identify Aux levels and agents not making a bad use out of them since the system detects who should be next to take a call.
Easy to use, fair bills, excellent customer service, some connectivity issues
What do you like best about the product?
I really like the extreme ease of use by itself or connected to the CRM software we use to organize our task.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
What do you dislike about the product?
Some connectivity issue and delay on response during the calls, especially for MEAST countries and Russia and the no full availability of phone lines around the world (for some countries, we needed to use an external provider).
What problems is the product solving and how is that benefiting you?
More call efficiency at a lower price than other competitors
Simple and Smart
What do you like best about the product?
is simple, fast and synchronized with sales force
What do you dislike about the product?
sometimes the quality of the calls in not very high but i'm not sure if the problem come from talk desk
What problems is the product solving and how is that benefiting you?
we are calling our students
Recommendations to others considering the product:
Anything to recommend i'm very satisfied about this product.
TalkDesk to us from 0 to 100 (real quick)
What do you like best about the product?
Very easy set-up and customization. Getting started with TalkDesk was a painless process with the help of a implementation specialist. Training for my support team was minimal as the interface is so lightweight. Connection with Zendesk was straightforward and allows us to capture key metrics in both systems. The best thing, is definitely the access admins have to fine-tune their TalkDesk instance as their business needs change (even in a moment to moment basis).
What do you dislike about the product?
I've hit very few roadblocks with TalkDesk. I would like to have an easier way to temporarily suspend our phone service, though this feature is easy enough to configure in the TalkdDesk interface via 'business hour' schedule.
What problems is the product solving and how is that benefiting you?
We came to TalkDesk from a pair of handset phones passed from one support agent to another, so TalkDesk has literally solved all of our phone issues. We find that 1/3 of our customer support request per week are via phone, so having a system that can queue call, allow for callbacks, etc. with a diverse team of agents working on-site or remote is key.
Recommendations to others considering the product:
Use an implementation specialist.
A simple, detailed, user friendly way to monitor one's time.
What do you like best about the product?
Talkdesk has a layout that is very user friendly. It allows for an easy flow between monitoring stats and assessing call volume. This makes for easy monitoring of associates and performance as a whole at a glance..
What do you dislike about the product?
There is only one thing that I would say I dislike about Talkdesk. The callbar does not have a timer for how long an associate has been in a status. Adding a timer to the callbar, I feel, would increase performance because one's time in a status can be clearly seen.
What problems is the product solving and how is that benefiting you?
Talkdesk has made monitoring other associates time far easier! Due to the easy flow of Talkdesk, you feel like you can monitor numerous different things in one location. As well as giving you a simple, yet detailed, depiction of the current situation.
Recommendations to others considering the product:
Simple, detailed, user friendly way to monitor associates time and for assessing call volume.
Awesome!
What do you like best about the product?
Talk Desk is easy to use and intigrates nicely with our systems
What do you dislike about the product?
Nothing at all, it was all good and as I expected.
What problems is the product solving and how is that benefiting you?
We are able to call more people, be faster and are more efficient with TalkDest.
Great platform
What do you like best about the product?
Consistent and simple, always works. Have really enjoyed it
What do you dislike about the product?
The ring noise can sometimes be a bit unpleasant
What problems is the product solving and how is that benefiting you?
Call quality issues
Good but not reliable
What do you like best about the product?
the part of Talkdesk that i Like the best is how easy it is to use
What do you dislike about the product?
Sometimes the calls drop or its hard for the person on the other end to hear me
What problems is the product solving and how is that benefiting you?
Outward bound selling
Recommendations to others considering the product:
It is very easy to use
Great Customer Service Capabilities!
What do you like best about the product?
Intuitive caller ID, auto ticket creation in our ticketing system (Zendesk), Intuitive call routing (giving the customer to the last agent they talked if calling in again), good Admin access and visibility. Transferring calls is easy, too! The ease of use in a fast-paced customer service environment is massively helpful.
What do you dislike about the product?
Semi-frequent errors with settings not saving after the computer is restarted or headset is unplugged. Occasionally it will need to be restarted, but most applications encounter that same error.
What problems is the product solving and how is that benefiting you?
We use talkdesk alongside zendesk to provide (fantastic) customer service. Talkdesk certainly helps by automatically pulling up customer information and creating tickets in Zendesk. The ability for agents to transfer calls between each other and to management is certainly appreciated in our office.
Recommendations to others considering the product:
I'd love to see the sound settings actually save when the computer it's running on restarts. Sometimes it does, some times it does not. Call quality can sometimes drop but of course there are many factors that go into that. Occasionally when trying to pause recording, the TD client will crash and end the call.
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