Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Functional and helpful tool for mass calling
What do you like best about the product?
The tracking and reporting was what I liked best about talkdesk. We could easily pull calls to review, manage metrics and create advanced talk time reports.
What do you dislike about the product?
There were several instances where the calls completely got dropped with talkdesk which was a huge problem for the company, as there was a period where we couldn’t use the service.
What problems is the product solving and how is that benefiting you?
we’re solving. For the need of a mass call center and outbound dial service for the company. Talkdesk provides this functionality.
- Leave a Comment |
- Mark review as helpful
Very Simple and Easy to Use
What do you like best about the product?
Talkdesk is very easy to use and very easy to learn. With just a few clicks, you would be able to perform the task that you need.
What do you dislike about the product?
The application sometimes crashes or the recording does not play.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to listen to recordings of our member advocate's inbound calls. These recordings allow us to effectively fight fraudulent applications.
Recommendations to others considering the product:
Keep on improving the user interface and minimizing the times that the application crashes.
An Amazing Tool for our Bustling Call Center!
What do you like best about the product?
The Dashboard feature of Talkdesk is essential for our call center! Our Shift Managers and agents can see the calls that are coming in and who they are from. We can also see our agent's statuses all on the same page. Also, we have an SLA goal - which is also easy to see and read if we are meeting our goals for that particular shift.
What do you dislike about the product?
If there is an error there is a delay in response from Support. There are some server hiccups from time to time.
What problems is the product solving and how is that benefiting you?
We are able to listen to agents calls while they are on them, which can help managers coach agents through difficult calls and de-escalate tense situations which help us build and maintain our customer satisfaction
Helps shift managers better understand trends and number incoming calls by the Dashboard
Helps shift managers better understand trends and number incoming calls by the Dashboard
Recommendations to others considering the product:
Great Tool for small call centers!
User friendly tool!
What do you like best about the product?
I love that all the options are visible to access them and work, you don't have to be clicking around to find information.
What do you dislike about the product?
To listen to a live call in other than Chrome tends to have a lag.
What problems is the product solving and how is that benefiting you?
We have been able to track numbers on time, data is precise and easy to access.
Simple and easy to use
What do you like best about the product?
The integration with Salesforce is very seamless. Very efficient in terms of making things easier for the person who takes the call by allowing her/him to access all the callers data right before answering the call.
What do you dislike about the product?
Round robin functionality hasn't been working for us as we would like to. Talkdesk is still investigating why this doesn't for account.
What problems is the product solving and how is that benefiting you?
Our company's Tech Support, Sales, Billing and Scheduling departments use Talkdesk. The ability to related call records (Talkdesk Activities) with Cases, Opportunities, Leads, and Contacts objects in Salesforce is huge for us.
Recommendations to others considering the product:
Talkdesk is improving all their services and products and I think it is definitely an awesome telephony tool for any departments in your company.
Great tool for sales team
What do you like best about the product?
Talkdesk makes it super easy to find recorded calls and to live monitor calls to use for ongoing sales training. You can also set up ring groups to streamline your inbound sales process. Purchasing new phone numbers, especially when you need a local number is really easy. Voicemail is easily accessible and emails/slack notifications for missed calls and voicemails are really simple to set up.
What do you dislike about the product?
I wish that there was an iOS app for talkdesk.
What problems is the product solving and how is that benefiting you?
We recently switched to sales pods, so talkdesk made it really easy to set up ring groups for each of the pods.
Super easy to use!
What do you like best about the product?
The fact that it's super simple and easy to use, and it takes a few minutes to learn how everything works, no need of training. I can keep track of my team's numbers, duration of calls, pull reports, etc. Also, the widget is seriously making our lives easier!
What do you dislike about the product?
One thing I've noticed lately, when I'm calling someone, they can't hear me well for the first few seconds. I thought it was my headphones/microphone at first, but the same thing happened with a new pair. Not a deal-breaker, just a bit annoying sometimes.
What problems is the product solving and how is that benefiting you?
Our company mostly uses Talkdesk for customer service, and considering the fact that we use it 24/7, you would think there would be problems - surprisingly it is working extraordinarily well! We can pull reports of the team, keep track of the time we need to solve a customer's issue, as well as see how many customers we have in queue.
Recommendations to others considering the product:
Any company whose main job is done through the phone should not hesitate to use this platform. Talkdesk is amazing for keeping track of your team's numbers, and helping your clients fast and easy!
Easy to use and very integrated
What do you like best about the product?
What I like the most are the following features : History of the calls, integration with our marketing automation tool (infusionsoft) and slack, click to call from our PSA (Autotask), possibility to monitor calls for training purposes
Pricing is fair and the platform is always available
Pricing is fair and the platform is always available
What do you dislike about the product?
It would be interesting for us to have the platform in our own language which is French
What problems is the product solving and how is that benefiting you?
More productivity and a better internal collaboration
The integration with our PSA makes our follow up calls more relevant
The integration with our PSA makes our follow up calls more relevant
Talkdesk
What do you like best about the product?
I really like the fact tat talk desk makes it easy.
What do you dislike about the product?
When it logs you off at a random in between calls.
What problems is the product solving and how is that benefiting you?
Taking calls and booking reservations
Super intuitive software
What do you like best about the product?
I have been using Talkdesk for about a year, but I have had contact center roles at other companies which used different software in the past. Talkdesk is by far the most intuitive contact center software I've used. The interface is easy to navigate, it integrates seamlessly with Zendesk, and I find that a lot of the time I can answer my own questions just by taking a moment to explore the settings and options. I can also easily monitor the productivity of my team, and rarely have complaints about call quality.
What do you dislike about the product?
Very occasionally there are issues where agents may get stuck in aftercall or away, and updating their status does not actually put them back in the call rotation. However it is nothing that re-starting doesn't typically fix.
What problems is the product solving and how is that benefiting you?
Talkdesk makes training and coaching my team really simple. Administrators can monitor real time stats/productivity, review call recordings with agents, and have them listen in to the calls of their teammates for experience.
Recommendations to others considering the product:
This is a very easy to use, quick to learn tool for users of all experience levels.
showing 1,971 - 1,980