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Talkdesk makes things simple
What do you like best about the product?
Talkdesk perfectly functional and customizable, our office handles hundreds of inbound and outbound calls daily and it's hard to imagine doing it without Talkdesk. Customizable statuses allow us to track individual performance and ensure that all of our agents are working as efficiently as possible.
What do you dislike about the product?
It's more related to some of our older computers than talkdesk itself, but sometimes there is a struggle for computer resources and talkdesk becomes non-responsive. On the bright side of this, it's easy for one person to pass the call on to the next agent so the inbound call is never really lost.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to provide world-class support to our customers and partners. On top of that, the excellent monitoring tools allow us to track our agents work so we don't burn them out.
Recommendations to others considering the product:
I think Talkdesk sets the bar.
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More visibility into information I need
What do you like best about the product?
The most helpful thing so far has been reporting. Although the reporting interface could be better, I am able to request the specific data I need and run reports on-demand through the Talkdesk interface or Salesforce. There are scheduled reports we run weekly like the agent status report which allows you to see what status an agent is in and know how long they are in that status for the time frame you run the report for.
What do you dislike about the product?
There are many UI/UX changes I would like to see to make the UI more friendly and lessen the number of clicks it takes to accomplish certain tasks. I don't dislike the reporting but in general there could be more user friendly ways to generate the reports you need without forcing an export. They could add more reporting in the UI to accomplish what the exports do.
What problems is the product solving and how is that benefiting you?
I did not have visibility into any agent reporting with our old phone system. Talkdesk allows me to easily check agent status over periods of time along with nice live reporting features.
Recommendations to others considering the product:
N/A
Great for remote teams
What do you like best about the product?
I like how simple the UI is and the ability to easily change your online status. The metric/reports are also very easy to track and run.
What do you dislike about the product?
No mobile app. Would be awesome to have an app to view metrics, resolve voice messages and even have the ability to make calls through so you don't need to use your personal line.
What problems is the product solving and how is that benefiting you?
Using a centralized area for remote sales reps and inbound follow-ups.
Recommendations to others considering the product:
Mobile app would be awesome to have!
Talkdesk reliability!
What do you like best about the product?
Let me start first by stating TalkDesk Support is AMAZING! anytime I have a question or an issue and I reach out to their support team they respond promptly and do everything they can to resolve an issue or answer a question. This type of support is beneficial for a call centre like the one I manage.
What do you dislike about the product?
The only dislike is pricing, however, reliability is a huge piece that needs a price!
What problems is the product solving and how is that benefiting you?
Inbound/Outbound customer support. easy setup, user-friendly. reporting is amazing as well as their integrations with Salesforce and Slack.
Recommendations to others considering the product:
If you need a reliable VoIP service with outstanding customer support, Talkdesk is the tool for you - it is important you invest in your internet service when running VoIP as well as avoid WiFi connectivity - this is not a Talkdesk problem but a common problem with business and VoIP service
Great Telephony System for Smartly Scaling a Support Team
What do you like best about the product?
I love how easy it was to set up. The agent UI allows each member of the Support Team empower themselves to make decisions and track progress towards goals. I love that TalkDesk allowed us to bring our own SIP profiles as have a unique setup.
What do you dislike about the product?
Although, TalkDesk has some great canned reporting, it is difficult to build out reporting to track other metrics.
What problems is the product solving and how is that benefiting you?
We had switched to ZenDesk and choose to go with TalkDesk because of how strong the integration was between the two systems. It has allowed us to funnel feedback to our Product and Dev teams to drive a better customer experience.
User Friendly And Reliable
What do you like best about the product?
Talkdesk is user-friendly and easy to learn.
What do you dislike about the product?
Talkdesk occasionally lags if our office internet is running slow.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for all client phone communications and rely on it to set up dedicated phone lines and distribute voicemails to the appropriate team member.
Great platform
What do you like best about the product?
TalkDesk has great data analytics and reporting which is helpful when you are trying to do more with less.
What do you dislike about the product?
The price is a tad up there, but you never choose the cheapest car or the cheapest house so why would you choose the cheapest phone solution.
What problems is the product solving and how is that benefiting you?
Shorter hold times, better reporting and better customer experience.
Say yes to Talkdesk
What do you like best about the product?
It's easy to use, it will show my whole team who is on a call and not. I like the fact that I can listen and download my calls easily. It will show my clients name on talkdesk as well if they created an account on my other system-it's linked!
What do you dislike about the product?
Sometimes it won't show the number when I am getting a call. When I refresh talkdesk to receive another inbound call it will show their number again.
What problems is the product solving and how is that benefiting you?
Can't think of any, keep up the great work!
Reliable and great design tool
What do you like best about the product?
I love that is really easy to use, has a lot of features included a way to add IVR messages. I think that it can save all the calls that you need. Furthermore you can have control of all your workers even monitor them.
What do you dislike about the product?
I think is a great tool that can be use in many markets, so you should have a versión in LA languages.
What problems is the product solving and how is that benefiting you?
Have a sales line for my costumers. I can have different numbers for different campaings in order to have a mesure for the succed of them.
Recommendations to others considering the product:
If you are starting a new business and you want give the best service to your costumers, talkdesk is a great option.
Amesome experince
What do you like best about the product?
The option to overhear phone calls as well as the option to listen to live calls. Insight in the metrics, reporting, and dashboards are extremely useful.
What do you dislike about the product?
Not having an option to filter calls per agent at a certain date. At the moment you have to go back page by page so you can get to the call from that particular day you are looking for.
What problems is the product solving and how is that benefiting you?
Proving amazing partner/customer experience.
Recommendations to others considering the product:
Easy to use, clear metrics, highly recommend it
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