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Very Accessible and Helpful for Monitoring Work
What do you like best about the product?
What I like best about TalkDesk is that it is as accessible as it is helpful for monitoring the quality and statistics of your work. The Reporting tool is really helpful to have open for a quick report of the status of the lines and makes it really easy to coordinate timing and tasks!
What do you dislike about the product?
What I dislike is the call ringtone. I doubt it bothers everybody, but it would be pretty cool if it was changeable. I guess I would also add more diverse TalkDesk statuses because I think there are lots of instances you'll need to step away from you desk working all day (Coaching and Training or other) that shouldn't be harmful to the performance of your work. It's a bit tight when you have to worry about a yellow status when you shouldn't need to.
What problems is the product solving and how is that benefiting you?
We really have the benefit of having a direct line with Talkdesk and since SSENSE has many customers from different places around the world which allows us to use an accessible and optimal tool to communicate with them in our 24 hr office. The numbers state where the caller is calling from so that usually gives us a little context about what the purpose of their call might be.
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Talkdesk is a great tool!
What do you like best about the product?
I love using Talkdesk, it is easy and fast. It is an indispensable tool in my workplace and we have never experienced any technical issues with it. I like that there are detailed statistics evaluating multiple metrics that are available.
What do you dislike about the product?
I dislike that you have to be on the Reporting Page to pick up calls, as sometimes I am on the Sentiment page. If a call comes in at that moment, I cannot pick it up directly, I have to go back on the reporting page to pick it up, hence makes my pick up time longer
What problems is the product solving and how is that benefiting you?
We are solving multiple business problems with this tool as it is the main method of direct communication with our customers. We resolve return problems, product issues, and assist our clients on purchasing on the website.
Recommendations to others considering the product:
Highly recommended!
Talk desk review
What do you like best about the product?
Talk desk is very user friendly and intuitive. Pairs up very nicely with other tools like zendesk.
What do you dislike about the product?
It doesn’t happen too often
But when there are glitches or it freezes it effects the functionality of everything else.
But when there are glitches or it freezes it effects the functionality of everything else.
What problems is the product solving and how is that benefiting you?
No business problems.the benefits are that it’s a great phone support system that makes transferring calls and changing statuses very easy
Talk desk expirience
What do you like best about the product?
Its a great tool for comunication inbound and outbound calls and a good quality of voice
What do you dislike about the product?
sometimes needs to be refreshed but usually do not fail
What problems is the product solving and how is that benefiting you?
We have direct lines to solve problems with our customers also we use it to call new customers
Recommendations to others considering the product:
An awesome tool that allows communications in an expedited way to take inboun and outbound calls
Great solution for inside sales!
What do you like best about the product?
Ease of use for agents; increased efficiency of our sales desk
What do you dislike about the product?
Currently no complaints; this tool has worked well for our team
What problems is the product solving and how is that benefiting you?
Managing calls for our inside sales team; less missed calls and time on hold for our customers
USER FRIENDLY!
What do you like best about the product?
TalkDesk platform was very easy to learn. From someone coming in with no call center experience this platform was very easy to learn to use! I LOVE the reporting. I love how easy it is to navigate. Learning comes quick- its very straightforward and user friendly. It is easy when teaching and training others. Software links well with Salesforce. They are constantly updating and making things better every day!
What do you dislike about the product?
Once upon a time, we would get dropped calls or data that wouldn't fetch which would lead to "missed" calls which skew numbers- But te last 6 months or so have been completely different and these occurrences are less and less
What problems is the product solving and how is that benefiting you?
Callbar makes TalkDesk access easy no matter what screen your on or what your working on- its always there- When working call center platform- this comes in handy! Also, tagging calls to cases is a great benefit!
Recommendations to others considering the product:
This software is amazing. We absolutly love it!
Talkdesk is extremely user friendly
What do you like best about the product?
Talkdesk allows us to connect with our clients with ease on a simple to use platform.
What do you dislike about the product?
Theres not really anything I can see from the way I use Talkdesk that could improve the quality. Simple and straight forward to use with what I need to get done.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to organize our department in how we work and operate. It allows us to break down our work on a more micro level to help not only our clients but our department to find better ways to assist them.
user friendly and easy to use
What do you like best about the product?
how simle ot is to use talkdesk its options the way it connects with other software and how updated it is
What do you dislike about the product?
lack of some buttons like call lg directly from the call bar and ringingtone that i cant call while its in the backgroun and everytime i have to press dismiss after a call
What problems is the product solving and how is that benefiting you?
calling various clients or better said huge amount of clients and talk desk is awesome reliable and has minimal issues wth call quality
Recommendations to others considering the product:
its the best in its sector
Talkdesk has shown to be relevant, effective and very easy to use and explore.
What do you like best about the product?
The accessibility of Talkdesk is great, it easily allows merging with other software and it's quality has proven to be consistent. When issues to arise the customer support is responsive and attentive and problems are fixed accordingly.
What do you dislike about the product?
At times there may be lagging, this is not a frequent issue however it may affect the usibility and stability
What problems is the product solving and how is that benefiting you?
The company uses Talkdesk for multipurpose communication and engagement
Recommendations to others considering the product:
It is really easy to use and covers all the requirements
The best way to organize a busy line
What do you like best about the product?
One feature I appreciate about Talkdesk is it shows what everyone in the office is currently working on at the moment. This allows everyone to use their time efficiently, and to create a balance demand and work needed as the workday progresses.
What do you dislike about the product?
I'm not a fan that there is no way to switch to a different status quickly, and that you have to look for it and select it manually. This can usually take a bit of time, as some of the categories tend to blend together, and if there is a long list, can be tricky to spot the one you want
What problems is the product solving and how is that benefiting you?
It is a solid way to maximize time and efficiency for an entire floor, especially since it can
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