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Easy to use system.
What do you like best about the product?
I like the widget that stays at the top of all of my windows. It helps me get the right thing quickly. It has helped with how quickly I work.
What do you dislike about the product?
I wish that we could change the hold music or the ringtone. It also takes longer when it is fetching data.
What problems is the product solving and how is that benefiting you?
It makes documentation easier with the way it works with Zendesk.
Recommendations to others considering the product:
I would see what options there are in integrating it into the systems you are current;y using.
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Customizable and easy to use
What do you like best about the product?
What I like best about Talkdesk is the Callbar application, it's easy to use for agents since the design is simple and straightforward. I also really like the built-in reports Talkdesk provides, as they help achieve our KPIs.
What do you dislike about the product?
There isn't something I necessarily don't like, but an idea for improvement is to be able to track in reports how many missed calls are missed per agent.
What problems is the product solving and how is that benefiting you?
Through Talkdesk we are able to use the Pick Up Rate report which really helped us improve efficiency by providing visibility to our agents of their answered call rate. This visibility improved their answered call rate by almost double.
Next Gen, Cloud based, easy to use. What more could you want?
What do you like best about the product?
I love how easy it is to administrate Talkdesk. We came from a different old school phone system that was a PAIN to administrate. Talkdesk makes life lovely!
What do you dislike about the product?
In a word, groups. If you don't make sure that you track and organize your phone groups well, you can make a mess of it, and make it hard to admin.
What problems is the product solving and how is that benefiting you?
We use talkdesk to run our call center. The best part about it for us is how fast this product allows us to juke around and solve problems. We can easily assign new groups, create IVRs for new numbers, and setup support for new countries very easily.
Recommendations to others considering the product:
Get it. But when you do, just make sure that you don't go hog wild. Track your call groups!!!
Outstanding Service
What do you like best about the product?
Love the transparency of Talkdesk. It is extremely insightful and pulling reports is user-friendly.
What do you dislike about the product?
I haven't come across any downsides to Talkdesk.
What problems is the product solving and how is that benefiting you?
QA for my customer service team has been improved so much with Talkdesk. The call recording feature really gives me insight into what is happening within my call center.
Solid Software
What do you like best about the product?
For my purposes, being able to see any live calls, see who's available and see how we are meeting goals when it comes to serving clients.
What do you dislike about the product?
Their Application functionality is very simple, and often times we have some issues connecting with clients. Would like an in-house VoIP option for mobile use which currently talkdesk does not provide
What problems is the product solving and how is that benefiting you?
Being able to answer more phone calls and avoiding clients not waiting for someone for assistance.
Recommendations to others considering the product:
It's a user-friendly software, it works well and it does allow for any of those on it to be able to support whatever community is needing service
So easy and complete!
What do you like best about the product?
It's just so easy to use and understand. Setting up new phone numbers takes 30 secons, works immediately and without any issue. Also, the analytics dashboard is really complete, we can analyze with just one look what happened on the past days, and what's happening on real time. Status Reporting. Makes it very easy and transparent to see what status you are in/have been in and the amount of each status time. Great for tracking breaks.Definitely great for teams and for managing an incoming call queue with different times that they are available. Talkdesk works great for a smaller call center like ours. I don't have a lot of experience with large call centers, but I would imagine they work well in that scenario as well.
What do you dislike about the product?
Unless you're looking at the real time dashboard, you can't see if anyone else is on the line.
I'd like to see Talkdesk make it easier to update our custom IVR. At their last conference, they talked about adding some functionality for drag and drop IVR adjustments. I hope they come out with that feature soon.
I'd like to see Talkdesk make it easier to update our custom IVR. At their last conference, they talked about adding some functionality for drag and drop IVR adjustments. I hope they come out with that feature soon.
What problems is the product solving and how is that benefiting you?
With the integration with Salesforce we can actually see if our customers have already called us apart from contacting us via email. With the Chrome extension Click-to-call we can just contact the customer with one click, to solve all their queries.
Love Talkdesk
What do you like best about the product?
I love how we can easily go back and listen to all of our calls. I also love the extension into salesforce. it makes it really easy to dial quickly!
What do you dislike about the product?
Not much! I wish the reporting was a little easier to build but the Ytica dashboards are great
What problems is the product solving and how is that benefiting you?
many many many users for a low cost! we need to record the calls for quality assurance. we have also integrated with our backend system to easily review calls on our "admin"
Recommendations to others considering the product:
Easier integration with salesforce w many users and calls
User Friendly + Outstanding Customer Support
What do you like best about the product?
Talkdesk provides a very user friendly interface, both in the web mode and while using the app on my desktop. I have used a number of phone services over the years, and they truly stand out as one of the best out there. Their customer support is unmatched; very efficient in their helpfulness, I have jumped on a quick phone call if needed, or they are more than happy to assist via email as well. I manage a support team, and am always impressed with how they support their customers.
What do you dislike about the product?
Every now and then an issue pops up (which is usually due to our internet), they are able to help me through the issue, which is good.
What problems is the product solving and how is that benefiting you?
We receive a high volume of inbound calls on a daily basis, which Talkdesk helps us easily handle, as well as returning voicemails. We have also integrated Talkdesk with Salesforce, which is helpful.
Recommendations to others considering the product:
We are a medium to small size company, in terms of reps on the phones, so I am not familiar with how Talkdesk functions with a larger size company. This review should apply to similar size companies, with 10 or less reps on the phones at a given time.
Great Product...Great Service Support
What do you like best about the product?
I can't say enough about the customer support...it's refreshing to know when a tech tells you that they are going to look into a problem for you...they not only do that, but they get back to you in a timely fashion.
What do you dislike about the product?
I really haven't any major concerns as of yet. I guess the only issue I have as of right now, is the Callbar's limitation in regards to the "favorite" contact section. Each rep cannot have one of their own. Also the reporting is not customizable as I would like to see it.
What problems is the product solving and how is that benefiting you?
So far my team is far more efficient in handling and making calls and I have seen a difference in their daily performance progress.
Recommendations to others considering the product:
Talk a look at Talkdesk...it might surprise you
This cloud based telephone platform is very good.
What do you like best about the product?
The administration panels are easy to use and change settings. It integrates easily with my CRM.
What do you dislike about the product?
I'd like to have a re-dial feature so that I can call the same number repeatedly with just one mouse click.
What problems is the product solving and how is that benefiting you?
In general it speeds up my work.
Recommendations to others considering the product:
Simply go forward and enjoy the experience. Managing the account has been easy with a good customer experience.
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