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User-Friendly
What do you like best about the product?
I like the most of Talkdesk is Talkdesk has a stable experience and the call signal is very stable. Even with cross-border and inter-continental calls.
What do you dislike about the product?
Sometimes, the status will not change it right away, even I changed it to Break or Lunch, it is does not working sometimes, so I have to reload the page.
What problems is the product solving and how is that benefiting you?
Very easy and clear communications though Talkdesk, super cleaar to see though the reporting page.
Recommendations to others considering the product:
Highly recommended to
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Communication plateform
What do you like best about the product?
Good platforme of easy communication.
Easy using, clear and quick way to check our performance
Easy using, clear and quick way to check our performance
What do you dislike about the product?
We cannot count our calls per day.
We cannot see our total of hours we did per day.
We cannot see our total of hours we did per day.
What problems is the product solving and how is that benefiting you?
I do call clients for making business and easy communicaiton
Recommendations to others considering the product:
Make a way to make a possibility to count our calls per day
Good tool for performance
What do you like best about the product?
Talkdesk is easy to use and relatively fast responding.
What do you dislike about the product?
I cannot count the number of call I have made in a day.
What problems is the product solving and how is that benefiting you?
We can call in different countries easily.
Useful and simple
What do you like best about the product?
Intuitive tool with good setups without any difficulties
What do you dislike about the product?
Honestly nothing to say, it's just good. the software do the job
What problems is the product solving and how is that benefiting you?
calling and check some workers task
talkdesk is awesome
What do you like best about the product?
the fast taht is easy to use and very convenient, you can call any country from the platform
What do you dislike about the product?
sometimes, it gets forever to make a call,
What problems is the product solving and how is that benefiting you?
I have been calling my clients through talk desk and in the meantime made a lot of money
Recommendations to others considering the product:
a better design maybe
tools o call and make outbounding calls
What do you like best about the product?
easy to invite guest on the call
easy to compose the number
easy to compose the number
What do you dislike about the product?
not easy to count how many call per day I have done
What problems is the product solving and how is that benefiting you?
I am calling customer for making business
Good outweighs the bad
What do you like best about the product?
I like Talkdesk for it's ability to track and record calls. I am not sure if it is my network or talkdesk specifically, but I am frequently having to close out of it and open it back up for it to work properly. I have talked to others on my team and some have experienced the same thing while others have had no problems with that.
What do you dislike about the product?
I don't like that talkdesk creates a duplicate ticket for every call and that I am constantly having to close out of it and reopen for it to work. I also find it difficult to transfer to someone else; if there are calls in the queue, they have no opportunity to set themselves to "available for transfer" before the next call is routed to them.
What problems is the product solving and how is that benefiting you?
We are now able to see what is driving the volume of our calls by selecting a disposition.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Recommendations to others considering the product:
I think it is capable of doing what we need it to do... it's just a learning process and a matter of getting things customized.
Very amazing tool
What do you like best about the product?
The platform is really intuitive and easy to use. I also appreciate the reporting tools to analyze my perfomances over the phone.
What do you dislike about the product?
Nothing ! I really appreciate the tool compared the other one we used before.
What problems is the product solving and how is that benefiting you?
I can contact all of my clients easily and I am also able to invite other people into the call. It's a lot of earned time when you are doing a lot of cold call.
Great Software
What do you like best about the product?
ease of use and great for connections with zendesk
What do you dislike about the product?
reporting is not great, it lacks a lot of features
What problems is the product solving and how is that benefiting you?
daily guests interactions
Recommendations to others considering the product:
Great tool, wont regret the decision
TalkDesk is great!
What do you like best about the product?
The tool is simple to set up and to use. It has been reliable 95% of the time. I love that I can work from anywhere and receive calls forwarded to my cell phone.
What do you dislike about the product?
I wish you could set up additional logic for incoming calls such as round robin instead of just having the phone ring to a group of people.
What problems is the product solving and how is that benefiting you?
We needed to set up a line for people to call in. I enjoy that TalkDesk helps us to answer the phone very quickly because it will ring everyone's phone at the same time and it's first come, first serve. Helps to create a competitive environment.
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