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Easy to use!
What do you like best about the product?
The most helpful part of Talkdesk is being able to go back and listen to important calls on demand right after they happen.
What do you dislike about the product?
I dislike when Talkdesk will kick into "offline mode" for what seems like no reason, even when my internet doesn't go out.
What problems is the product solving and how is that benefiting you?
I'm honestly having no business problems with it other than it kicking into "offline" mode for no reason from time to time. The benefits I've realized from having the software is being able to get voice recording of clients so that we can go back and listen to the good and bad to grow from our conversations.
Recommendations to others considering the product:
Use the product for the purpose of ease of use and the ability to use the calls for training purposes
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Intuitive App - Great for Business!
What do you like best about the product?
I like how easy Talkdesk is to use and that it's pretty intuitive to figure out. Never had an issue with it working!
What do you dislike about the product?
There's nothing I really dislike. The only thing I would recommend is to have a way to do a warm transfer while someone is still on hold rather than having to take them off hold and then put them back on to transfer.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to integrate with ZenDesk and communicate with our customers without having to ask a bunch of verification questions, it's great since people are busy!
Recommendations to others considering the product:
I think it's a great service and works well for customer contact needs!
Talk Desk Review
What do you like best about the product?
I love being able to pull call reports on my team. It makes it so easy to track Number of calls, After work and average speed of answer
What do you dislike about the product?
I do wish I could customize the reports a little more
What problems is the product solving and how is that benefiting you?
I am learning what I need to have my team work on to get more efficient with answering the calls as they come in
Recommendations to others considering the product:
It is very easy to use and the reports are great
Changing Customer Service
What do you like best about the product?
What I enjoy the most about Talkdesk is the ability to listen to a phone call after you ended the conversation. I use this as a tool to make sure my customer service for the client is as great as it can be. I also use it to learn how to project more confidence over the phone with clients.
What do you dislike about the product?
The only thing I dislike if you don't close out the reason for call screen you will not be able to receive any new calls. This is a minor issue.
What problems is the product solving and how is that benefiting you?
Customer Support for websites is what we solve. Having the ability to listen to calls when a client has several changes cut down on having to reach back out which then saves time.
The perfect tool for customer support
What do you like best about the product?
I'm part of the customer support team of an internet marketing and SEO software company. Talkdesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to make international calls and track/log all phone interactions with clients. They even have a widget mode for effortless phone call monitoring! Highly recommend.
What do you dislike about the product?
I wish there was an easier way to be notified of a missed call or voicemail assigned to you rather than refreshing the dashboard every time.
What problems is the product solving and how is that benefiting you?
An effective and efficient call center solution.
Best Phone Support Option I've Used
What do you like best about the product?
Features my company has most benefited from include:
- Call Recording: this has been great as a learning tool
- Call monitoring: The ability to jump into live calls and help if needed is great.
- Voicemail Assigning: This helps calls get handled by the right specialist
- Call Recording: this has been great as a learning tool
- Call monitoring: The ability to jump into live calls and help if needed is great.
- Voicemail Assigning: This helps calls get handled by the right specialist
What do you dislike about the product?
Occasional disconnection from sound settings
What problems is the product solving and how is that benefiting you?
Talk Desk has helped us more with training than you would anticipate from a Phone Support system. Call recording has been a way to allow reps to listen to great, well-conducted phone calls and learn from them.
Wish I had this tool with my lst company
What do you like best about the product?
This is an absolutely invaluable training tool. The ability to have trainee listen to calls and the ability to review calls makes a word of difference in improving call quality.
What do you dislike about the product?
It took a me a moment to get accustomed to the layout.
What problems is the product solving and how is that benefiting you?
we are constantly updating and tweaking our sales pitches So the ability to call audit helps us serve our clients more efficiently.
Very Convenient Call Center Tool
What do you like best about the product?
I like how I can go back and listen to my calls for training purposes. Very easy to transfer phone calls and connect calls within our team. I've never had a problem with the sound quality either on a phone call using Talkdesk.
What do you dislike about the product?
I've had customers mention they don't recognize the number when we initiate a phone call.
What problems is the product solving and how is that benefiting you?
It's a convenient way for our clients to call into our entire team and quickly have their calls picked up & answered. It's also nice that if you aren't in the office, you still have your office phone essentially with you if you are working remote anywhere.
Necessary for your business practices!
What do you like best about the product?
Extremely easy to keep in contact with clients. No need for using your personal cellphone, keeping all contacts housed under one account for all members of your company, Talkdesk is a super user-friendly business tactic.
What do you dislike about the product?
Every once in a while, a call will come into a "line" that not everyone can see, but each call will always be seen by at least one person within your company, so you can always connect to your clients even if this happens.
What problems is the product solving and how is that benefiting you?
Connecting with clients. Easy to transfer calls. Extremely easy to pick up the phone and call. Great for keeping track of your past client calls. Super helpful from an organizational standpoint!
Talkdesk is a really great resource especially for working from home!
What do you like best about the product?
I really like that talkdesk provides me quick access to voicemails, easy call-back, and incoming calls. Receiving calls as a customer experience advocate is so easy with Talkdesk. We are a company with a really . high call volume so being able to direct those calls to the next available person makes it a better experience for the customer too.
What do you dislike about the product?
I haven't really run into anything that I specifically dislike about Talkdesk. I guess it would be great if Talkdesk could find a way to prevent the automated messages that come through to be disconnected automatically. It can really slow us down if we're trying to help customers and automated messages come through. It pretty much just sets us back a few seconds but that could've been avoided and a customer could've been helped instead.
What problems is the product solving and how is that benefiting you?
Customer service is priority and Talkdesk allows me access to incoming calls and voicemails, making it easier to do my job. I like that there are categories for our team to use like K-time and T-time, and going into those rooms instead of being available on the phones helps us to do our jobs more effectively.
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