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Yehia Z
What do you like best about the product?
EASY TO USE AND INTEGRATION WITH OTHER SOFTWARE, YOU DO NOT HAVE TO COPY PASTE A NUMBER TO MAKE A CALL, JUST HAVE TO CLICK ON THE NUMBER. you can manage many calls a day and it works very well, we make long calls, reaches up to 60 minutes.
What do you dislike about the product?
WE WORK MORE THAN THREE YEARS WITH TALKDESK, AND THE TRUTH THROUGHOUT THESE YEARS HAS BEEN IMPROVING A LOT AND IF SOMETHING IS NOT LIKED ONLY WE COMMON IT AND LOOKING FOR A QUICK SOLUTION
What problems is the product solving and how is that benefiting you?
WE USE TALKDESK AS A SALES DEPARTMENT DAILY, NOW IT IS A PART OF OUR WORK, BEFORE WE WORK WITH OTHER PLATFORMS AND ONCE WE TRY THE TALKDESK WE ALREADY HAPPY WITH ITS FUNCTIONALITY AND THE INEGRATION WITH OTHER SOFTWARE THAT WE USE.
Recommendations to others considering the product:
Of course I recommend testing the software, it's very good at outbound and inbound calls
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Oustanding software
What do you like best about the product?
Fast, Reliable, Helpful, Problem-solver, and quality assurance.
What do you dislike about the product?
Sometimes its stops working and you have to restart the software
What problems is the product solving and how is that benefiting you?
we are solving a huge problem in which we need to handle clients inquiries faster and its being helpful by solving that and getting in more sales.
Recommendations to others considering the product:
Try it and you would not regret
Efficient program for tracking and running reports
What do you like best about the product?
Talkdesk integrated with Salesforce for click-to-call functionality which was super helpful for our sales ourganization
What do you dislike about the product?
Once in a while we had calls drop from talkdesk and we got disconnected from the client.
What problems is the product solving and how is that benefiting you?
Operational efficiency, reporting, functional phone system amongst multiple offices
"Talkdesk Review"
What do you like best about the product?
Talkdesk gives a very easy to use interface, both in the web mode and keeping in mind that utilizing the application on my work area. TalkDesk stage was easy to learn. From somebody coming in with no consider focus experience this stage was easy to figure out how to utilize and the revealing is incredible. I adore that it is so natural to explore. Learning comes speedy its clear and simple when educating and preparing others. Programming joins well with Salesforce. They are continually refreshing and improving things consistently! Their client support is unmatched and productive in their supportiveness.
What do you dislike about the product?
I can't consider anything as of now since I never truly had an issue with Talkdesk. So far it's been extraordinary!
What problems is the product solving and how is that benefiting you?
Talkdesk permitted us a ton of straightforwardness, helping clients with precise data which we extraordinarily appreciate and flourish with inside the organization. It has a very quick interface for inbound and outbound calls. There help group is incredible,our group would now be able to make and take a huge number of calls proficiently.
Recommendations to others considering the product:
Talk work area is the correct choice for each organization which works with customers and clients. No reason I wouldn't recommend, extremely simple and basic with incredible call quality.
Good Intuitive Software
What do you like best about the product?
I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary.
What do you dislike about the product?
Minor complaint is that it doesn't recognize when my phone is presenting or casting to a different screen. It would be great if Talkdesk knew when I was doing a presentation and automatically turned off calls. Granted, this can be solved if I just remember to turn off manually or close a tab myself.
What problems is the product solving and how is that benefiting you?
Providing a line of communication for clients without having to give out personal contact info is a lifesaver. Also, it helps whenever an account manager is gone/on vacation to assign AM's to specific voicemails/phone calls.
Recommendations to others considering the product:
I'm sure there are other ways to integrate this software with a CRM, but we haven't taken the time yet to explore those options.
Talkdesk makes managing my team easier
What do you like best about the product?
I like how Talkdesk makes recordings of calls very easy to find. This helps me manage my team more efficiently. I also like the service level and call quality. Their tracking and reporting is awesome too.
What do you dislike about the product?
I wish the integration with ZenDesk was more robust but beyond that I do not have any negatives when it comes to Talkdesk.
What problems is the product solving and how is that benefiting you?
Call tracking, reporting and recordings are really important for our business and management team. The monthly reporting is great.
Great tool for the team
What do you like best about the product?
I like that I can see at any time who is available and check the reports
What do you dislike about the product?
sometimes when I go to the reports it puts me back offline
What problems is the product solving and how is that benefiting you?
I am checking the stats of the day to plan for the other day
Talkdesk was easy to use!
What do you like best about the product?
I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
What do you dislike about the product?
It was sometimes difficult to search contacts in the system.
What problems is the product solving and how is that benefiting you?
Talkdesk made it easier for our members to reach out to us!
Easy to manage contact center
What do you like best about the product?
I like that I am able to review my team's metrics and help them to become more productive in their day to day interactions with our customers.
What do you dislike about the product?
I find it very easy to navigate. I don't have any recommendations for improvement at this time.
What problems is the product solving and how is that benefiting you?
I love being able to have a customer database for the history of conversations and training that we have provided.
Recommendations to others considering the product:
So easy to use!
Great Call Center Software
What do you like best about the product?
Before Talkdesk, my call center did not have measurable metrics or reliable recordings. Since implementing this software, it has been much easier to monitor employees and use the numbers to motivate productivity.
What do you dislike about the product?
At first it did seem like the cost was high, however since we have seen the benefits of this software, it is well worth it!
What problems is the product solving and how is that benefiting you?
We previously did not have an IVR for call routing. Since implementation, it has been easier to get our customers in touch with the right agent to solve their query.
Recommendations to others considering the product:
It is important to get he free trial and try this product out for yourself.
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