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Great fit for all!
What do you like best about the product?
Account Management; Talkdesk have helped us best understand the product, and, therefore make the most of it. As a result, our Customer Experience Team is improving on a weekly basis.
What do you dislike about the product?
One technical issue took a while to resolve, however, it was unique in its problem.
What problems is the product solving and how is that benefiting you?
Customer Experience; reducing wait times; better producitivity; happier colleagues; and understanding the issues to enable us to proactively resolve issues.
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Easy to use and intergrate
What do you like best about the product?
The salesforce intergration and ease of use
What do you dislike about the product?
Not being able to assign a call to a salesforce opportunity unless you access the opportunity whilst on the call.
What problems is the product solving and how is that benefiting you?
Knowledge of who is calling us and why
Talkdesk
What do you like best about the product?
Easy to use and implement, new features in every release, product team listens to us and we get them as features.
What do you dislike about the product?
Network issues, we want talkdesk on level where they tell us where is the issue in Network.
What problems is the product solving and how is that benefiting you?
taking CTI within Canon's landscape rather then using BPO's, adding value with the integration, making sure Salesforce is the only application which is used by agent.
Recommendations to others considering the product:
start using it, it simple to use
Great for soft phones, but some glitches or things to improve on.
What do you like best about the product?
I do think it's one of the simpler softphones, especially with the use of the callbar app. It helps to have the callbar always open to receive calls but it takes a couple of steps/clicks to do so every morning.
What do you dislike about the product?
I think it could be more seamless to setup, I feel that I miss a lot of calls. I wish there was text voicemails, to skip listening to all of them.
What problems is the product solving and how is that benefiting you?
Softphones, better communication without being tied to my desk to have access to my work phone
Simple way to talk to customers
What do you like best about the product?
I like the simple look of the keypad and calling functions. I like the blind transfer feature the most because I can talk to my colleague first before transferring the other person on the line. Efficient and I have been using this system at multiple companies
What do you dislike about the product?
The idle notification sound is extremely loud and annoying
What problems is the product solving and how is that benefiting you?
With Talkdesk I'm able to successfully connect with customers around the world
Good layout, questionable quality.
What do you like best about the product?
I liked how call recordings were saved at easily accessible urls for later listening. The call widget is also help and makes it easy to use TalkDesk while performing other tasks. In-call notes were really well set up and easy to add. The monitoring features were pretty good, as well. I like how it was visualized.
What do you dislike about the product?
The call quality was consistently poor, with lots of crackling, dropped calls and garbled sound. There were also continually issues with call queuing and auto-assigning calls. The admin settings were also hard to access and different features were not in the places I expected them to be. For example, there were like 3 different places you had to go in the admin panel just to turn off the phones or to update the call hours.
What problems is the product solving and how is that benefiting you?
I previously used TalkDesk to field calls from customers. The call recording and playback features worked well.
Recommendations to others considering the product:
Definitely use the widget version over the web-based version. It's much more user-friendly and typically has better reception.
Talkdesk
What do you like best about the product?
I use Talkdest daily and its really fast and easy to use.
What do you dislike about the product?
Sometimes you can not hear clients and stuck.
What problems is the product solving and how is that benefiting you?
I'm not having issues when I'm dealing with my clients so Talkdesk gives me this benefit.
Phone system for small business call center
What do you like best about the product?
Talkdesk integration with Zendesk was seamless. The account managers really knew their stuff and were more than helpful. Our company felt really comfortable adding the system to our processes.
What do you dislike about the product?
There are so many competitors and Talkdesk felt like all the other options out there were the same. Nothing truly stood out about what they offered outside their customer service.
What problems is the product solving and how is that benefiting you?
Our previous system was antiquated and cheap. Talkdesk allowed us to monitor calls, call length, and provide accurate numbers to determine the size of the customer service team.
TalkDesk In 3 Words - Easy, Appeasing, Elegant
What do you like best about the product?
How easy Talk Desk it to use!
How good that it looks and the design of it!
And last but not least, how the program flows.
How good that it looks and the design of it!
And last but not least, how the program flows.
What do you dislike about the product?
To be honest, sometimes there is a glitch in the system and it sometimes takes a few seconds to fetch the data from the caller. It has been worked on since I have been using it because it seems to be happening less and less.
What problems is the product solving and how is that benefiting you?
TalkDesk has empowered us to help customer out and get them the customer service that not only they want to hear, but what they need to hear. We help customers get their cars out of tows, get them discounts at garages, and even help businesses save money and keep track of expenses.
Recommendations to others considering the product:
If you're on the fence, get TalkDesk. It is a truly wonderful program to use!
Very intuitive and complete tool
What do you like best about the product?
The callbar. This web application is fully integrated with Salesforce and also other CRMs, no need to copy-paste to call, a simple click on SF and the call is on its way.
What do you dislike about the product?
Some minor tech issues, sometimes calls do not connect well, speaker/listener do not hear each other, but these situations are very rare.
What problems is the product solving and how is that benefiting you?
Works well with a great number of calls on a daily basis. Also good for inbound, not only outbound.
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