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User Friendly! Great for Customer Interaction
What do you like best about the product?
Talkdesk allows me and my team to effectively communicate with customers both inbound and outbound, while effectively communicating with one another internally. We are able to effectively answer customer questions and solve problems as a team in real time!
What do you dislike about the product?
Talk Desk can have minor software issues if you are not using the most up to date version, but just download the latest version and you are good to go! It is as simple as that!
What problems is the product solving and how is that benefiting you?
Talkdesk helps us address our security concerns by allowing us to own and control our call recordings. We are able to securely connect with customers at ease. Additionally, our team does not have to worry about messing with other phone systems, which saves us time to focus on the customers!
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Talkdesk is awesome!
What do you like best about the product?
It is easy to use and the reporting is robust enough to help us manage our calls effectively.
What do you dislike about the product?
While the live dash is great, the historical reporting could be improved. I also wish it integrated with zendesk so we could have a view of contacts with a customer that is consolidated.
What problems is the product solving and how is that benefiting you?
We have a solution that is a fair price and is reliable and allows us to talk to customers and forecast our volume for our peak seasons well. We get a good picture of how to staff
Has changed my day-to-day for the better
What do you like best about the product?
Talkdesk gives me the ability to work from anywhere to take calls from home, the office or a cafe. It enables me to know who is calling before I accept the call, so I can answer my clients better prepared.
What do you dislike about the product?
Nothing to note. I've been using Talkdesk for nearly a year and haven't found any disadvantages.
What problems is the product solving and how is that benefiting you?
Working remotely. Call logging.
Good, not amazing.
What do you like best about the product?
I love the Reporting screens. They're sleek, clickable, and easy to navigate.
What do you dislike about the product?
We frequently encounter connection issues, random status changes, and slow updates.
What problems is the product solving and how is that benefiting you?
We love the reporting and different reporting options!
Great support and implementation team!
What do you like best about the product?
The people of TalkDesk really drive the software. The features are solid too!
What do you dislike about the product?
Still growing the feature-set. I don't love the Glance/chat solution.
What problems is the product solving and how is that benefiting you?
Omini-channel and CRM integration as well as an enhanced phone experience for our customers.
Easy to Use. Easy to Manage. Terrible Implementation.
What do you like best about the product?
Talkdesk is extremely easy to learn. The UI and Admin structure are intuitive and modern. We don't need IT at all to configure IVR menus, greetings, manager users, or reporting.
Integration with Salesforce takes 10 minutes to install. Salesforce softphone and Omnichannel are not required for initial set up.
Integration with FRONT is also extremely easy.
Users find Talkdesk very easy to use and intuitive.
Integration with Salesforce takes 10 minutes to install. Salesforce softphone and Omnichannel are not required for initial set up.
Integration with FRONT is also extremely easy.
Users find Talkdesk very easy to use and intuitive.
What do you dislike about the product?
Talkdesk professional services did a poor job of setting implementing the system and setting us up for success.
Talkdesk does not currently have voicemail drop functionality, iOS and Android apps, and native Jira Service Desk integration.
The mobile apps are in closed beta as of the date of this review.
Talkdesk does not currently have voicemail drop functionality, iOS and Android apps, and native Jira Service Desk integration.
The mobile apps are in closed beta as of the date of this review.
What problems is the product solving and how is that benefiting you?
Before Talkdesk, we had a clunky CCaaS that was difficult to manage and needed heavy IT involvement. IVR menus were hard to change. Reporting and analytics were very limited to the point where we gave up on looking at them.
Recommendations to others considering the product:
Make sure the professional services contract and scope is well detailed and includes onsite services and adequate time for user acceptance testing.
Talkdesk Review
What do you like best about the product?
Ability to handle calls efficiently and with ease.
What do you dislike about the product?
Nothing - its a great service for our customers
What problems is the product solving and how is that benefiting you?
We are handling calls quickly and regularly - able to service customers quickly
Perfect solution for a customer-facing startup
What do you like best about the product?
Talkdesk is easy to use, and it has tons of features. The Talkdesk team is constantly coming out with new features. Their support is amazing. I've had a couple calls with Talkdesk employees to help figure out solutions and find features that solve issues.
What do you dislike about the product?
I haven't run into a downside with Talkdesk yet. Any issues or bumps that I've run into, Talkdesk's team has been able to fix or provide an alternative solution for.
What problems is the product solving and how is that benefiting you?
I'm able to constantly monitor service level, agent status, and more. Talkdesk allows me to use one number externally for customers, and another number internally.
Awesome call experience
What do you like best about the product?
It's very easy to use, reliable, the recording of the calls is also an amazing feature given that i talk for hours on end with our clients. Also the abiliti to integrate with other software is a huge plus. Using it together with CRM software such as Salesforce is such a powerful tool.
What do you dislike about the product?
There is the occasional drop in service, sometimes during calls which can be annoying. But it isn`t that frequent so it`s a kink that`s easily forgettable.
What problems is the product solving and how is that benefiting you?
Communicating with our clients on daily basis. This is literally my entire work load, Talkdesk is what i use to get in touch with our clients, manage their accounts, help solve their problems.
Recommendations to others considering the product:
Don`t even think about it. I have used other similar software and nothing even compares to Talkdesk. It is absolutely the best software of this kind.
Perfect CTI Solution
What do you like best about the product?
Talkdesk is very easy for integration with Salesforce. We have access a the big ecosystem by AppConnect or APIs
What do you dislike about the product?
Mobile Apps because it`s not simple for agent to answer call or others possibilty in the mobile phone.
What problems is the product solving and how is that benefiting you?
Scalability and you gain on NPS Score.
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