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Effective and User Friendly
What do you like best about the product?
Featuring a simple and user friendly interface, Talkdesk is easy to grasp quickly. Exceptional for someone just starting, and a breeze for anyone familiar with the software. Reporting is simple and comprehensive. Changing status of availability is quick and easy, accommodating to other work that needs to be gotten to.Training is a breeze, with new hires able to monitor ongoing calls of experienced agents.
What do you dislike about the product?
There are occasional issues populating all available tab functions, but this is typically due to internet connectivity or web browser issues. Usually quickly resolvable and rarely hinders over all functionality. Ultimately all road bumps are passable, just sometimes requiring some time and potentially some professional assistance.
What problems is the product solving and how is that benefiting you?
Managing inbound and outbound calls from the same app with comprehensive reporting.
Training is made easy with training availability status and ability to monitor calls.
Training is made easy with training availability status and ability to monitor calls.
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Great Platform for my call center
What do you like best about the product?
I love as a department Manager in customer service all the analytics Talkdesk offers myself and my team
What do you dislike about the product?
The only feature they do not have that I really would love is a whisper feature at the very beginning of the call process that says our companies name so my agents know which brand they are answering for since we have several brands we manage
What problems is the product solving and how is that benefiting you?
The ability to manage our call and wait times with exceptional visibility
Perfect tool for communication for everyday use.
What do you like best about the product?
I like Talkdesk because it's simple to use. The design of it is clean and easy to use.
What do you dislike about the product?
It can sometimes shut down by itself, but its easily fixed by restarting it.
What problems is the product solving and how is that benefiting you?
Simple and easy everyday communication with customers.
Easy to use robust call center phone system
What do you like best about the product?
Ability to create cases in salesforce with talkdesk that provide all our CRM contact information without having to search each phone number
Slack integration for talkdesk
Slack integration for talkdesk
What do you dislike about the product?
would to nice to have a direct CTI integration with salesforce service console instead of a standalone app.
What problems is the product solving and how is that benefiting you?
No need to have desk phones. agents can work remote from anywhere with talkdesk.
Talkdesk review
What do you like best about the product?
The support that I received when I had an issue with calls not ringing was really responsive
What do you dislike about the product?
Updates get made and then issues happen needing support.
What problems is the product solving and how is that benefiting you?
We are able to answer incoming phone calls from our clients
Great calling system!
What do you like best about the product?
Our company uses talkdesk and it is very simple and efficient! With the easy-to-use interface, Talkdesk is by far the most efficient and foolproof calling software I've ever used, and I've worked at a few call centers. Support responds quickly and fixes issues in a flash as well. I definitely recommend!!!!
What do you dislike about the product?
Sometimes we have connection issues, but I'm not sure if that is our internet connection or if its talkdesk.
What problems is the product solving and how is that benefiting you?
With the other call software I've used, this definitely takes the cake. Its fast to log into, it's simple, and it shows all data we need to run the day. Since I've been with our business, we have used Talkdesk the entire time. Talkdesk also works with us on adding features we could use in the future.
Recommendations to others considering the product:
If you're looking for a quick call software that is simple to use and works well, this is it!
Talkdesk a way of the future
What do you like best about the product?
I like Talkdesk because it allows me to jump into a conversation for help on my time. I don't feel like I'm being harassed.
What do you dislike about the product?
For now, I haven't yet encountered any negative experience.
What problems is the product solving and how is that benefiting you?
It helps me get to an answer quickly without the antiquated phone volume wait time. Agents seem well trained to be equipped with answers.
Recommendations to others considering the product:
If you don't want to tie to your phone, use Talkdesk for better time management.
Talkdesk User Review
What do you like best about the product?
Excellent sync with Salesforce Service Cloud. Our customer service team uses it daily and we are fully satisfied with our business case. Especially the configuration ability per team member, telephone number per country.
What do you dislike about the product?
was not involved in the purchasing decision, hence cannot comment on the price.
What problems is the product solving and how is that benefiting you?
We use their call center functionality to provide telephone support to all our customers for the Registrations issues they face on our platform.
User friendly
What do you like best about the product?
Talkdesk is super easy to use and get used to. I enjoy that the notes are required, meaning that every call is explained. I never have connectivity problems either
What do you dislike about the product?
Sometimes it needs a restart to be able to boot up properly. I can hear who . I'm talking to but they can't hear me despite the test sounds working perfectly.
What problems is the product solving and how is that benefiting you?
It's beneficial for me to be able to talk to customers and connect quickly, the ability to make calls on an inbound campaign is also vital
Quality product with friendly support
What do you like best about the product?
It is my first product for web-based phone system and it is a game-changer! Call recording is my favourite feature.
What do you dislike about the product?
I wish the system was smart enough to automatically pick the outgoing number that applies to the country I am calling.
What problems is the product solving and how is that benefiting you?
Great IVR, call recordings for training.
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