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Quick to act in need
What do you like best about the product?
Talkdesk is easy to use, and if something is unclear or something goes wrong, they are extremely quick to reply and address the issue.
What do you dislike about the product?
The only negative of Talkdesk is that when a part of the software is down, our employees find out before Talkdesk can communicate it to us.
What problems is the product solving and how is that benefiting you?
Solving the problem of being able to track successful versus unsuccessful calls. We now can easily have our employees track this information through Talkdesk.
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effective, efficient and encourgaes communication company and country wide
What do you like best about the product?
The ability to talk to multiple clients and colleagues all over the world. It allows us to increase our market reach because it connects us to multiple people with little or no disruption
What do you dislike about the product?
A mobile app would be most beneficial so we do not loose opportunities while on the road.
What problems is the product solving and how is that benefiting you?
Global communication is one of the Major benefits. Its given us the benefit of opening new market sources in Non Key countries
Recommendations to others considering the product:
Highly recommend using this product
Very user friendly!
What do you like best about the product?
What I like best about Talkdesk is how user friendly it is! First time I used it everything was so easy to navigate.
What do you dislike about the product?
Nothing I really dislike about Talkdesk. Simple to use!
What problems is the product solving and how is that benefiting you?
It really helps me get a better grasp of how my agents are handling phone calls day to day.
User Friendly
What do you like best about the product?
Love the Dashboard and customization. It provides necessary data and is easy to monitor calls.
What do you dislike about the product?
Sometimes have to reboot, which can be frustrating.
What problems is the product solving and how is that benefiting you?
Can easily see call data and pull reports. Makes my job easier, more efficient, and a visual view of staff availability and call statuses.
Brilliant callbar for outbound calls and very efficient call reporting and monitoring system
What do you like best about the product?
I really like the reporting I can do on TD portal. It is very intuitive and so easy to understand for any new user. I am a new user myself and it did not take me more than 5 minutes to learn everything myself. The call drop rate is next to none and that is the best thing I like about TD. Stability is everything and that's what this callbar delivers.
What do you dislike about the product?
The ringing tone when TD is connecting is not something I was able to get used to easily. It's a different tone that didn't let me know it's dialing out to a number. I did not find a way to change it to regular tone. Also, I tried downloading TD app from Appstore but didn't find it. I am not sure if it's available or if I am missing something. Additionally, if you can make it in a way that user can login to TD right on the callbar instead of a page opening on browser. Thank you.
What problems is the product solving and how is that benefiting you?
Call drops were the main reason why I was trying to move to another solution which was TalkDesk and I am happy to say that I have had no call drops on voip on Talkdesk.
Support Analyst
What do you like best about the product?
It's easy to use and for the most part, always works. I really enjoy how even if my volume is off and I'm on another page that calls will still show up on my desktop. Having the in house app for my Mac make the whole thing better.
What do you dislike about the product?
Sometimes it drops calls and it would be nice if you could see previous numbers in the App for Macs instead of having to go online look at the web browser to see past calls. I think its kind of hard to tell the difference between what is widget mode and how it affects my app mode.... There has been no way to tell the difference. Also sometimes when plugged into my external monitor the call will work, but other times not... I would say make sure Talkdesk knows to connect to computers all the time and never to connect to like a monitor.... very frustrating.
What problems is the product solving and how is that benefiting you?
Connect with customers faster. Good notification system. Easy callbacks. Nice to monitor in and listen to others who are on calls (this could be better though. I would say overall TD makes my job easier and most People seem to enjoy using it.
Recommendations to others considering the product:
I would say it has to be integrated into other platforms such as the Salesforce service cloud in order to see true benefit from the tool. I would recommend making sure you know how to set things up before trying to just do it yourself.
Awesome, but Bluetooth can be an issue.
What do you like best about the product?
No dropped calls. Clear connection on almost all connections.
What do you dislike about the product?
Does not work the best with Bluetooth devices.
What problems is the product solving and how is that benefiting you?
Staying connected with clients easier.
Recommendations to others considering the product:
Do not use Bluetooth with this software. Everything else is perfect.
Simple, efficient and productive driven
What do you like best about the product?
Ease of use and seamless integration into workflow.
What do you dislike about the product?
Our talkdesk system tends to not evenly distribute incoming sales calls
What problems is the product solving and how is that benefiting you?
Sales inquiries (inbound & outbound)
good but nothing special
What do you like best about the product?
interface look really nice. better than competitors
What do you dislike about the product?
the need to open browser to activate talk desk app on laptop. in my old company we used 8X8 and we did not need to do that. tis a bit repetitive and a wast of time to do on a daily basis. also, if i switch of my laptop go to lunch or a meeting i have ti login again on the same day.
What problems is the product solving and how is that benefiting you?
i can call from different numbers. it would be useful to be able to use an an apple app
Talk desk is awesome
What do you like best about the product?
Talk desk is a great asset to my job. Its hands free compatibility is great! The freedom from phone cords or headset cords make my day! User-friendly for both using as a customer service rep and supervisors. while in training I was able to easily listen in to other calls to learn valuable skills. It records all the calls so I can go back to whatever I need to check on something. It also shows the amount of time I was on the phone.
What do you dislike about the product?
Was kinda hard to figure out at first but with a little training it was no problem at all. It became so easy to use and understand.
What problems is the product solving and how is that benefiting you?
Hands free is just that. No cords. No headset. All employers with a customer service center should have talk desk!
Recommendations to others considering the product:
Make the switch! You wont regret it! Training was minimal as the interface was easily installed. It will be very easy to learn how to use it in no time and it is very user- friendly! It records all the calls so I can go back to whatever you need to make sure I didn't miss anything. It also shows the amount of time I was on the phone.
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