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Great Tool!
What do you like best about the product?
Talkdesk has great integration with Salesforce and because of it, we can increase a lot our productivity
What do you dislike about the product?
I have nothing at the moment to dislike Talkdesk
What problems is the product solving and how is that benefiting you?
I use Talkdesk to talk with the others, so I can call the customer directly from Salesforce and see the history afterward
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Very Configurable but very difficult to manage
What do you like best about the product?
GUI design for IVR
Functionalities in ring groups, skill management, Manager overview
Out of the box solutions with Zendesk and Salesforce and respective automations
External SIP integration
Reporting on platform
the team is also pretty supportive in terms of providing additional consulting
Functionalities in ring groups, skill management, Manager overview
Out of the box solutions with Zendesk and Salesforce and respective automations
External SIP integration
Reporting on platform
the team is also pretty supportive in terms of providing additional consulting
What do you dislike about the product?
There are issues with SF integration issues and on the custom developments that Talkdesk has done
What problems is the product solving and how is that benefiting you?
Efficiency of the teams
A good tool
What do you like best about the product?
I like being able to filter through and listen to calls by campaign very quickly and efficiently. The reporting also provides a visual summary
What do you dislike about the product?
Its sometimes a little hard to line up the metrics on the reporting screen. The bar charts are not perfect. It also appears to take a long time to compile reports when you change a metric and there is no "loading' graphic to indicate that is happening, so you are often not aware if it indeed is thinking or not.
What problems is the product solving and how is that benefiting you?
Manage metrics on total call volume and assess quality of conversations that take place.
Product is super easy to use
What do you like best about the product?
I like the routing features which allows receiving incoming calls to my cellphone
What do you dislike about the product?
I dislike having to make some sort of sound to successfully connect with the incoming call routed to my cellphone.
What problems is the product solving and how is that benefiting you?
Answering incoming calls related to our product. Benefits have been related to connecting with salesforce service cloud which automatically generates cases and records the phone calls for easy transcription.
perfect
What do you like best about the product?
using talkdesk made my work a lot more easier and fun , everything is well in order and and connected
, connection is more than perfect calls are clear and loud and it almost never disconnects . I would highly recommend it
, connection is more than perfect calls are clear and loud and it almost never disconnects . I would highly recommend it
What do you dislike about the product?
Sometimes there is a bug while using talk desk sometimes it has a bit of problem and it cant connect perfectly . but most of the time its working well . and one more thing sometimes it freezes but that’s mainly it
What problems is the product solving and how is that benefiting you?
im helping people around the world to learn english through our online platform
Recommendations to others considering the product:
highly recommend
Great and easy to use product
What do you like best about the product?
we have integrated Talk-desk with Salesforce so it automatically logs my calls and activities
What do you dislike about the product?
Have to have Salesforce open in browser to log calls
What problems is the product solving and how is that benefiting you?
Simple transfers to colleagues minimising incorrect message taking and connecting Clients with relevant departments
Recommendations to others considering the product:
great tool, definitely improves the sales experience
Great for a big office with lots of interconnected departments!
What do you like best about the product?
I love that we can listen to recorded phone calls through TD with ease, and that we can search for those conversations. We have lots of different corners of our business that overlap with each other and there's always a piece of the puzzle that can be connected by listening to a phone call with a client that addresses similar issues
What do you dislike about the product?
I wish we got notified for missed calls in the same way we get notifications for voicemails.
What problems is the product solving and how is that benefiting you?
We are able to track stats of missed and abandoned calls which helps us learn about our availability and where we are failing our clients who call in.
Recommendations to others considering the product:
I would really like a feature that shows individuals their missed calls. That's the only thing that I really wish was different.
Works Great, Easy
What do you like best about the product?
Talkdesk simplifies calling, storing contact data, and managing conversations. The recordings of previous calls really helps for ensuring quality of service!
What do you dislike about the product?
It would be great if there were an easier way to look through past calls. Finding calls from several weeks ago can be a chore, especially if names aren't assigned to contacts.
What problems is the product solving and how is that benefiting you?
It's a great way to guarantee customer service quality and to get information from calls when clear notes weren't taken or if there was any kind of misapprehension.
Super User-Friendly
What do you like best about the product?
It is so easy to use which made the changeover from traditional phones absolutely seemless
What do you dislike about the product?
If I don't answer two calls it sets you as away and I always forget to change it back!
What problems is the product solving and how is that benefiting you?
Easy to pick up calls at any location
Superb tool!
What do you like best about the product?
Due to Talk Desk being installed on my laptop, I can work from anywhere and I am not tied to the landline on my desk as usual.
What do you dislike about the product?
The connection is not the strongest whilst on Wifi in our venues.
What problems is the product solving and how is that benefiting you?
Lengthy planning calls with our clients to go through finer details of their event.
Recommendations to others considering the product:
Great tool and definitely makes your life easier! Perfect for those who work from multiple locations.
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