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Agent productivity and quicker consumer assistance
What do you like best about the product?
Ease of use, case creation in service cloud to better help our agents assist consumers
What do you dislike about the product?
Occasionally there can be some audio lag
What problems is the product solving and how is that benefiting you?
The que to call back feature allows for a more frictionless agent consumer experience
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Overall Quality System
What do you like best about the product?
The widget makes for easy use without taking up an entire screen to do so.
What do you dislike about the product?
We at times have connectivity issues that make calls drop, and sometimes not even come through. Could be the internet we use.
What problems is the product solving and how is that benefiting you?
Being able to speak with customers over the phone as opposed to solely working through email and chat services. It makes for a more personal correspondence which our customers love.
Talkdesk is the best
What do you like best about the product?
The Talkdesk UI is just effortless. It takes so little training to use and works exceptionally well. It is a staple in my every day work experience and something that is absolutely seesential to what I do.
What do you dislike about the product?
There are occasional outages. Though they are few and far between. There’s been one or two times where there is some form of outage and we couldn’t route calls quickly enough, so we find ourselves in a weird position as far as just missing calls. Other than the occasional outage (which I’m almost certain any program like talkdesk runs into) Talkdesk does exactly what I need it to do, exactly when I need it to do it.
What problems is the product solving and how is that benefiting you?
Talkdesk makes it effortless to speak with our guests and truly have our interactions with them organized. It’s vital to what we do.
easy and practice
What do you like best about the product?
Overall experience is positive.
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
What do you dislike about the product?
The issue is that, once a scheduled report has been created, it cannot be edited anymore
What problems is the product solving and how is that benefiting you?
call is easier with talkdesk
Great, stable program, easy to use!
What do you like best about the product?
Talkdesk is a very efficient software, which is also very easy to use. It's very intuitive and does not need any explanation for a new user. Everyone can start working with it immediately.
In 95% of all calls, the connection and sound quality is very good. It is also very useful to be able to use different phone numbers - from different countries.
In 95% of all calls, the connection and sound quality is very good. It is also very useful to be able to use different phone numbers - from different countries.
What do you dislike about the product?
I personally don't like the launch of the software. It takes quite a while. We log in with Salesforce though, it might be a reason.
What problems is the product solving and how is that benefiting you?
In the last three months that I am using Talkdesk for 8 hours daily, we only had a server connection problem once. It was solved quite quickly, within an hour.
Easy does it
What do you like best about the product?
Allows us to integrate it easily into salesforce and makes dialing and reporting easier
What do you dislike about the product?
The uncommon glitches (although seemingly unexpected due to the priority of video traffic over voice) could be somehow improved e.g. automatical re-launch before a call
What problems is the product solving and how is that benefiting you?
Helps us reach our clients located across Europe and worldwide with a simple click, and integrates the post-sale customer service we offer with reporting and quality controls our management demands
Crisp, clear connections
What do you like best about the product?
I like how easily you can switch between multiple numbers you're dialing out from call to call
What do you dislike about the product?
Sometimes our customers complain of a bad connection, but we just reset it instantly and its fixed
What problems is the product solving and how is that benefiting you?
We're reaching out to customers in a very fast fashion. 99% of the time its clear and easy experience
Talkdesk at work
What do you like best about the product?
Easy and simple to use, really fast and I can call almost everywhere.
What do you dislike about the product?
Sometimes I can't call to certain countries, but It can be a restriction from my company.
What problems is the product solving and how is that benefiting you?
I make a large number of calls every day for my company to different countries and Talkdesk is very useful.
Recommendations to others considering the product:
I use Talkdesk on a daily basis at work and I really like it. I recommend it 100%.
Great Platform for Managing Calls and Voicemails
What do you like best about the product?
Super easy to manage calls and being able to assign a voicemail to a user is my favorite feature.
What do you dislike about the product?
No mobile app which I'm told is coming soon.
What problems is the product solving and how is that benefiting you?
Managing inbound support/sales calls.
Recommendations to others considering the product:
It's an awesome product
TalkDesk Makes Our Job Easy- Caroline S.
What do you like best about the product?
I really enjoy how easy it is to see our stats, such as our service level, wait time, and who's live!
What do you dislike about the product?
The application has crashed a few times since I started using it, but the talkdesk team has a website that can tell you what's going on, and it's always fixed quickly!
What problems is the product solving and how is that benefiting you?
We're solving the problem that we don't all use the same phone number- we have several locations and all of those locations use a different number. Routing calls is integral to our job, and Talkdesk makes that easy!
Recommendations to others considering the product:
I'd recommend integrating with another program as well- it makes it very easy!
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