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Talkdesk, a robust and maneuverable softphone system.
What do you like best about the product?
3 things. Support, Agility, and Reliability. Talkdesk's support has been one of the better tech supports we've had to work with for our software suite we use in our company. Talkdesk has been extremely agile in that it has allowed us to deploy to new markets very quickly. All of this while talkdesk has been reliable and providing a clean experience.
What do you dislike about the product?
Some features do seem to be missing, like an admin's ability to reset users passwords for instance. But from what i understand a lot of these things will be fixed when they release Talkdesk Studio.
What problems is the product solving and how is that benefiting you?
We had a lot of outages with our previous provider, and it was very difficult to deploy new users and even harder to deploy new locations. With Talkdesk all of those things are a thing of the past. We can now grow just as fast as the business can!
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So easy to use, love it
What do you like best about the product?
What I like best is it keeps record of the calls I've made and easy to navigate
What do you dislike about the product?
I forget I have to refresh to see my latest call
What problems is the product solving and how is that benefiting you?
Being able to reach out to a client directly over the phone helps cut out confusion that happens with chat support. Talk desk helps simplify business for us.
Recommendations to others considering the product:
None at the moment I love how it functions as is.
User friendly
What do you like best about the product?
Website layout is easy to navigate, filter options allow you to view specific users.
What do you dislike about the product?
Talkdesk extension can switch auxes occasionally.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to quickly set up a call, and resolve issues over the phone rather than chat.
Recommendations to others considering the product:
Dark mode for the website.
Easy to Use
What do you like best about the product?
I like the ease of use of the software and being able to view by agent name easily as well as listening to the call immediately in the browser without downloading the audio and having to use another program.
What do you dislike about the product?
Since I have started using Talkdesk, I have not seen any issues.
What problems is the product solving and how is that benefiting you?
As a Client Analyst, we are able to find and review calls in an efficient way since the layout is easy to use and understand.
Talkdesk Review
What do you like best about the product?
I love the audio feedback and support that is done through talkdesk.
What do you dislike about the product?
It will automatically show as active, so I get random calls.
What problems is the product solving and how is that benefiting you?
It is a great way to follow the agents chats with our advertiser.
Recommendations to others considering the product:
You can download the calls to make it easier to listen if needed to go offline. This is great if you need to travel to multiple locations.
Talkdesk: Makes communicating with clients a breeze
What do you like best about the product?
I've been using Talkdesk for six months and have found it to be a simple, unobtrusive way to make inbound and outbound calls in a secure infrastructure.
What do you dislike about the product?
There are occasional glitches and graphical bugs. Call statuses not updating properly, etc.
What problems is the product solving and how is that benefiting you?
A simple, clean way to make outbound and receive (and archive) inbound calls.
The backbone of a call center.
The backbone of a call center.
Recommendations to others considering the product:
Simple, and clean inbound/outbound system. Perhaps not the most robust, but certainly reliable.
Great call quality
What do you like best about the product?
Multiple lines and clear call quality make it easy for multiple users to use the same number!
What do you dislike about the product?
The search feature can be finicky if the spaces are in the number you are trying to look up in call history.
What problems is the product solving and how is that benefiting you?
Remote employees who need to use the same phone numbers.
Very good service
What do you like best about the product?
Very good service, I am using TalkDesk daily and is a very good product.
What do you dislike about the product?
Nothing, I like everything. A good product
What problems is the product solving and how is that benefiting you?
Call everywhere
Great overall Telephony Tool
What do you like best about the product?
Salesforce Integration, reliability, easy-to-use for end users
What do you dislike about the product?
Salesforce integration customization, native reporting capabilities
What problems is the product solving and how is that benefiting you?
Better Quality of Service, strong IVR builder, we route calls efficiently and reduced queue time for Customers.
Recommendations to others considering the product:
Salesforce Integration, strong Telephony Tool
Excellent Platform !
What do you like best about the product?
The opportunity to seamlessly contact different clients at a touch of a button.
What do you dislike about the product?
I would like to choose different color designs for the dialer.
What problems is the product solving and how is that benefiting you?
Talk desk allows us to hold different numbers per user so that efficiency is greater when connecting with different types of clients.
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