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Great Tool To Have
What do you like best about the product?
What I like best is how easy it is to use Talkdesk. It is easy to call out, transfer and even the voicemails are easy to get to and close.
What do you dislike about the product?
Something I dislike is how when you answer a call it can still ring on my end a few times and I'm not sure if the other person on the line can hear me or not.
What problems is the product solving and how is that benefiting you?
TalkDesk had made it easy to answer our clients when they call in. There isn't much fuss unless something doesn't work.
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Perfect solution for your call center
What do you like best about the product?
The features, services and integrations that they offer, the responsiveness of their support staff and their constant updates and upgrades
What do you dislike about the product?
Not having a mobile app and not being able to monitor multiple call centers separately.
What problems is the product solving and how is that benefiting you?
Better call distribution, on demand control of our IVR and messaging to customers. Reporting and improved efficiencies, cost reductions.
Recommendations to others considering the product:
Better integration with other software, constant support and recommendations of services and software to resolve your needs. Ease of use to tailor your IVR to your needs.
Very Capable Platform
What do you like best about the product?
The system has a very intuitive UI on the operator side, allowing for ease of use. -Kenny L.
What do you dislike about the product?
Could use better integration with other platforms. -Kenny L
What problems is the product solving and how is that benefiting you?
We assist resident with navigating our payment platform. We assist with any thing from, password resets to submitting payments. Talkdesk allows us to successfully navigate our clients to where they need to be.
-Kenny L.
-Kenny L.
Talkdesk A+
What do you like best about the product?
I like that it iis very user friendly! I can receive and place calls all from my computer and best of all it integrates with the notation system that I use so its streamline
What do you dislike about the product?
The only downside of talkdesk is that it is a VOIP system so if the network has issues, the program will too (but that is true of any VOIP system as they run using the internet connection)
What problems is the product solving and how is that benefiting you?
Working in an office building we rarely have internet outages so talkdesk is always working for us. It allows me to communicate with our clients and troubleshoot their software/ computer systems on a call that is static-free and clear of any choppiness.
Recommendations to others considering the product:
Make sure that your network connection is smooth as it is a VOIP system that will use the internet connection to run.
Reliable and easy to use in our team
What do you like best about the product?
We just need something that is viable for our team and can easily turn off/on
Just needs to reliable for us so we can make sure we get all of our clients calls
Just needs to reliable for us so we can make sure we get all of our clients calls
What do you dislike about the product?
Honestly not sure I can think of much! I think one thing is that the play back of phone calls doesn't work sometimes or takes a while to load up
What problems is the product solving and how is that benefiting you?
We are able to report on how many calls we are getting to try and reduce the need for our customers to have to call us in the first place.
Be able to reduce operational costs.
Be able to reduce operational costs.
Administrator for 2 years ( Steven B ), a good product always looking to improve
What do you like best about the product?
The deployment of TalkDesk is simple and they always seem to have features on the roadmap that are requested and needed.
What do you dislike about the product?
Sometimes features do get pushed out further than initially promised
What problems is the product solving and how is that benefiting you?
Employees can work from anywhere.
I use talk-desk on a daily basic. It is fun, easy, and simple to use.
What do you like best about the product?
I like the fact it's so easy to use. On a daily basis we have to transfer customer's to the locksmith and it is a very simple and fast process. I haven't yet experience no major issues while using the Talk-desk.
What do you dislike about the product?
Sometimes the quality of sound could better, which I believe is due to the customer's phone connection or just in general bad reception. On one occasion i received a phone call however, talk-desk did not allow me to answer the call for some reason. Other than that no complaints.
What problems is the product solving and how is that benefiting you?
We use talk-desk to communicate with our clients and also our locksmith's. On a daily basis the majority of the work we do is through talk desk. It is helpful because it is fast and easy to use and allows our conversations to go smoothly.
All Those Software Updates
What do you like best about the product?
Consistently getting software updates which help Callbar run more efficiently. Also the updates do not take very long to install.
What do you dislike about the product?
I wish that I could make a separate call while on the phone. I used to be able to do this on the previous telecom software I used.
What problems is the product solving and how is that benefiting you?
Talkdesk is much easier to use then the previous calling software I've used at work.
Recommendations to others considering the product:
Extremely easy to use.
Great visibility for a manager
What do you like best about the product?
With a team that works mostly remote the dashboards are great to see our daily productivity and my reps availability. The option for phone trees and different recordings is awesome as we service many different customer types internationally.
What do you dislike about the product?
Searching for a specific number is not easily done in Talkdesk. I often find I need to go into Salesforce to locate a specific call from a few months ago.
It is not easy or maybe not event possible to see how many talk minutes we use monthly.
It is not easy or maybe not event possible to see how many talk minutes we use monthly.
What problems is the product solving and how is that benefiting you?
The fact that Talkdesk is integrated with our Salesforce lighting allows us to track all calls against the contact and have a single view of the customer across all of our support channel.
TalkDesk is a great tool to speak to customers and learn
What do you like best about the product?
Just started at a new company and TalkDesk has been amazing me at helping me shadow and learn by listening to my coworkers and how they handle their calls
What do you dislike about the product?
I have not encountered any issues with TalkDesk that have made me dislike the program. When shadowing calls there has been a slight delay when listening to a conversation, but nothing that has caused issues.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped me learn how others on my team handle difficult situations and how to best resolve them. TalkDesk has been a great tool at allowing me to shadow my team and see how they react to certain situations.
Recommendations to others considering the product:
It is a great program that is easy to use and very helpful, highly recommended!
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