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I really enjoy using talkdesk - especially the extension.
What do you like best about the product?
I love how even if I have it minimized, it will pop up if I get an incoming call. I like how easy it is to transfer to another person. I also like how only calls directed to me will come in! I love how it is connected with our system and it lets us know when and for how long did we speak with a person for.
What do you dislike about the product?
I really dont like when transfers say they went through but they fail. I also wish there was a way to filter through 1 specific number and get an amount of hours one has spent with specific people. I dont like how sometimes I am available and our system will tell me that I have an incoming call but it did not pop up on my talkdesk.
What problems is the product solving and how is that benefiting you?
keeping track of conversations which is really HUGE for us.
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Talkdesk rocks!
What do you like best about the product?
I like the various ways of reporting that are available within talk desk
What do you dislike about the product?
so far so good, been using it nearly 2 years and love it. I have never had a serious issue with talk desk.
What problems is the product solving and how is that benefiting you?
I am able to monitor my emplyees performance with TalkDesk, which allows me to guide them into being a better help to their callers
Powerfull Tool
What do you like best about the product?
Amazed with talkdesk possibilities for my team, right after the deployment had discovered a lot of new features wich were not even mentioned in the business case! It's the most user friendly contact center software i ever used both in agent and management team view.
What do you dislike about the product?
I was expecting multichannel for RRSS integration and a most powerfull tool when it comes to Outbound functions. It's also expensive and should have different pricing for different markets around the globe.
What problems is the product solving and how is that benefiting you?
Better IVR management and agent usability, also made the reporting become instant and clear for everyone in the contact center department.
Recommendations to others considering the product:
Go live quickly!
Customer Service Representative For ClickPay
What do you like best about the product?
TalkDesk, on most days, works extremely well. However, there are outages that do cause our work flow to become backed up.
What do you dislike about the product?
Has previous issues, once the update took place, there were less issues.
What problems is the product solving and how is that benefiting you?
Have a good customer service which works quickly to rectify issues
Satisfied Talkdesk Customer
What do you like best about the product?
I like the responsiveness of the support team & their follow-through.
What do you dislike about the product?
I don't like that there isn't a way to rank your agents for routing purposes. You have to do some special case instances with the flows. It would be so much easier if I could rate my agents from 1-5 on their efficiencies, then those rated higher would get calls more often and those lower would get less. Thus improving the customer experience & allowing those that need work time to improve.
What problems is the product solving and how is that benefiting you?
No real problems that needed solved. We just needed an easier to use platform. Talkdesk provides this well.
great experience with very rare bugs
What do you like best about the product?
It's simple to copy and paste or click-to-call. Makes high volume calling quick and efficient
What do you dislike about the product?
random log-outs or sign-in issues. few and far between but very disruptive when they do occur
What problems is the product solving and how is that benefiting you?
My calls have to be recorded and that is done automatically, all with a unique URL to access
Recommendations to others considering the product:
I've used it at 2 separate companies and overall it's 9/10. Disruptions are few and far in between. Love how simple it is to use.
good for a sales role
What do you like best about the product?
I like that I am able to prerecord voicemails. I have used other phone systems where I cannot do that. I like that I am easily able to switch myself to away.
What do you dislike about the product?
I dislike the size of the application. It takes up a lot of space on the screen.
What problems is the product solving and how is that benefiting you?
I am able to call way more people as a result of voicemail drop.
Recommendations to others considering the product:
not good if you are using using a laptop because the talkdesk box takes up a lot of space. great for desktop use.
Innovative way to have a business phone and not have to pay for phone lines.
What do you like best about the product?
That its all online and can use my computer since im on my computer all day everyday.
What do you dislike about the product?
It has technical problems sometimes, like cutting out. But it doesn't happen very often. I really dont have any complaints to speak of.
What problems is the product solving and how is that benefiting you?
its great for a company whose people work remotely. Benefits are that we do not have to purchase phones and phone services for all of our employees, and its great that its online as we are a tech company,
Recommendations to others considering the product:
Find out all of the features, Im sure it does alot more than im using if for.
Talkdesk's setup and tools are easy to use and support is friendly and prompt
What do you like best about the product?
Reporting is very quick and easy to pull with insightful graphs and chats built in.
Requests for support have been answered promptly and in a friendly manner.
Requests for support have been answered promptly and in a friendly manner.
What do you dislike about the product?
although reporting is intuitive and easy to use, cannot build custom reporting easily.
Initial setup of call routing can be a bit confusing during initial setup.
As it is web based agents can sometimes have challenges due to internet latency.
SSO not supported with Zendesk.
Initial setup of call routing can be a bit confusing during initial setup.
As it is web based agents can sometimes have challenges due to internet latency.
SSO not supported with Zendesk.
What problems is the product solving and how is that benefiting you?
Supporting a contact centre of 30+ employees.
we have been able to implement proper call routing.
Pull detailed reports.
Setup personalized voicemails for agents.
And easily change our business hours.
we have been able to implement proper call routing.
Pull detailed reports.
Setup personalized voicemails for agents.
And easily change our business hours.
Talkdesk
What do you like best about the product?
It is easy to use, that is the most important thing. In the customer service field you need something that is easy to manipulate so that you can get back on the phone and assist the customers.
What do you dislike about the product?
I really haven't had any major issues using the systems.
What problems is the product solving and how is that benefiting you?
none currently.
Recommendations to others considering the product:
It is an easy system to use, especially in our field where you are always hiring and training new talent. This product is simple enough for the non tech savvy individual to learn to use with ease.
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