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Great features, easy use and implementation
What do you like best about the product?
I love using the callbar, it is an excellent tool. The app makes calling comfortable, fast, and if it is linked to Salesforce, it is just a second to dial. Amazing that you can wherever you want just using internet. Updates are easy and quick. Notification appears just on the top of the page.
What do you dislike about the product?
Sometimes it is not easy to reset the password. We had to contact the Customer Support which helped very quick.
What problems is the product solving and how is that benefiting you?
I am doing my coaching calls using Talkdesk everyday. It is very hard to build a relationship with the clients over the phone, good quality of the line is indispensable. We need to build trust, achieve our goals during the phone conversation so the quality must be amazing.
Recommendations to others considering the product:
Excellent product and service. Go for it!
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Simplifying the IVR process
What do you like best about the product?
Compared to many other VOIP providers, Talkdesk has a very simple, straightforward, and easy to setup interface that makes creating advanced IVR flows fun. The ease with which it integrates with our CRM, and our back-end databases makes creating useful analytics reports a breeze. The dial tools available to our users is very intuitive and it completely removed our need to desk phones. The mobile capability this allows increased our teams productivity many times over.
What do you dislike about the product?
Some of the initial integrations can be a bit challenging to setup at first, however over time this has become easier to handle and the system has become much friendlier as well.
What problems is the product solving and how is that benefiting you?
Our Call Center was very difficult to oversee and track in terms of call and interaction performance. This eventually helped us improve our training protocols and deploy better self-checks for our staff to manage their own performance. Tied with the analytics reports, our reps find it much easier to see how they are doing against our targets.
Recommendations to others considering the product:
Give it an earnest try with a full IVR flow and data integration to see all the features and benefits that are available.
Talkdesk has been a learning experience.
What do you like best about the product?
I like the simplicity and the features of the website. As somebody who was new to the platform and my job it was easy to shadow fellow coworkers and see my stats in real time.
What do you dislike about the product?
Talk desk has specific colors for each status. Whenever you look at your stats however, the colors do not align making it confusing to understand sometimes.
What problems is the product solving and how is that benefiting you?
Ghost calls, and continuous ringing. The widget is definitely a great benefit. Its small and can be minimized and out of the way.
Used for both IB and OB
What do you like best about the product?
Voicemail drop saves so much time on outbound outreach
What do you dislike about the product?
Web browser is laggy and not always updated in real time
What problems is the product solving and how is that benefiting you?
Getting real time data
Reliable, no-frills phone software for support operations
What do you like best about the product?
- Clean, simple layout
- Very easy to use, little room for error and easy to learn
- Meshes near-seamlessly with ZenDesk, which is what my company uses for organizing email contacts
- Very easy to use, little room for error and easy to learn
- Meshes near-seamlessly with ZenDesk, which is what my company uses for organizing email contacts
What do you dislike about the product?
- The very rare, occasional crash can be pretty rough on productivity
What problems is the product solving and how is that benefiting you?
We've effectively used Talkdesk to take, transfer and link client calls at a high-volume rideshare call center. It's ease of use and simplicity have streamlined our operation. This software rarely if ever has any issues and works well with other relevant software.
Recommendations to others considering the product:
Give it a shot for high-volume call centers. This software rarely if ever crashes, is simple to use and even easier to train employees on.
Most powerful and efficient software
What do you like best about the product?
Our business expanded so fast after we use talkdesk
What do you dislike about the product?
there's nothing i don't like, there's nothing to complaint about this product
What problems is the product solving and how is that benefiting you?
I love the 3 way calling function, love they can calculate the calls, we can monitor all the calls
Recommendations to others considering the product:
This is the most powerful and efficient telephone software
It's good
What do you like best about the product?
I think that it is very easy to use and has good customer service.
What do you dislike about the product?
There are some bugs that are kind of annoying but not the end of the world
What problems is the product solving and how is that benefiting you?
We make a lot of calls to customers. I like how easy it is to use.
Talkdesk is great for Small & Big Call Centers
What do you like best about the product?
I like the greetings that pop up for each call.
I like the ease of transferring cold and warm transfers.
I like how a contact list/phonebook can be set up.
I like how you can either take/make calls through the website or using the call bar.
I like the ease of transferring cold and warm transfers.
I like how a contact list/phonebook can be set up.
I like how you can either take/make calls through the website or using the call bar.
What do you dislike about the product?
I dislike the response time for technical support tickets when emailing them in.
Sometimes the greetings are different clients than they should be.
I wish there was an ease of setting up call features for IVRs or holidays.
Sometimes the greetings are different clients than they should be.
I wish there was an ease of setting up call features for IVRs or holidays.
What problems is the product solving and how is that benefiting you?
There are different features Talkdesk offers that we didn't even know about. That has been nice to find out all the things Talkdesk can do. Voicemail integration, holiday voicemails, IVRs, etc.
Easy & efficient— Talkdesk fits the bill!
What do you like best about the product?
Talkdesk was easy to use and integrated well with the way that we used Zendesk. Each call that came in immediately connected to the contact that was logged in Zendesk (if applicable), which made confirming identification and checking previous tickets incredibly easy.
What do you dislike about the product?
Searching for previous phone calls by contact name was difficult (I never figured out if it was even possible). When trying to track down an mp3 of a previous call, I had to keep scrolling through by date.
What problems is the product solving and how is that benefiting you?
We needed a system of keeping track of current and previous calls for easy reference when dealing with customers. With TD, we were able to search based on which phone line the calls came through, while also having all previous contact compiled within Zendesk. This made helping our customers much easier and quicker.
Great use!
What do you like best about the product?
The fact that you are able to listen in to someone else’s call (silent monitoring) is great!
What do you dislike about the product?
There are frankly no downsides to talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk is great for tracking purposes and recording calls. As of now I have no problems that I am solving with talkdesk.
Recommendations to others considering the product:
It’s super easy to learn and navigate.
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