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Talkdesk Review
What do you like best about the product?
Talkdesk is communication effective meaning it allows communication between two parties, for example between QA and an agent. You can receive scores which results in it being user-friendly.
What do you dislike about the product?
The downside of Talkdesk will be the network problems sometimes. The audio can be bad sometimes, leading to you not hearing the other person. It will drop calls sometimes.
What problems is the product solving and how is that benefiting you?
I believe it helps with better customer service as much as it helps with reducing the operation burden.
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TALKDESK
What do you like best about the product?
Talkdesk is intuitive and makes working seemless. It is very user friendly and the real-time reporting feature is impeccable.It assists in gaining insight into customer interactions and helps us as agents track our performance. The consult feature is the best as it allows us to work with other department to ensure the caller is assisted in the best way possible.It is a great tool support agents.
What do you dislike about the product?
Talkdesk support is not always responsive. The audio quality is not of the best,yes it is there however there is room for improvement on the quality.
What problems is the product solving and how is that benefiting you?
Talkdesks assist in minimizing growth issues within businesses and it empowers agents.
Talkdesk has been very helpful in the organization, helping us to listen to calls and coach back
What do you like best about the product?
I Like that i am able to listen to calls immediately after an agent finishes the call
What do you dislike about the product?
I do not like the intermittent latency issues I experience at times
What problems is the product solving and how is that benefiting you?
I am able to extract call reports and share productivity with my team
Works as described with no issues on calls
What do you like best about the product?
Being able to send Voicemail automatically instead of having to record one manually
What do you dislike about the product?
Calls sometimes can get disconnected with very minimal internet issues
What problems is the product solving and how is that benefiting you?
Being able to track calls
Monitor agent behavior.
Keep track of coaching
Monitor agent behavior.
Keep track of coaching
Talkdesk is a very efficient tool and it has a wide variety of options.
What do you like best about the product?
Talkdesk is very efficient, it does not only record the calls made but it keeps that record and with a few steps you can access those calls. I like Talkdesk because it is forever evolving.
What do you dislike about the product?
Talkdesk notification are silent, it would be helpful if the notification had sound as it would work better as an alert.
What problems is the product solving and how is that benefiting you?
Talkdesk is easy to use and easy to learn it solves the most important issues, time. Talkdesk saves time by its efficiency
User friendly, easy to understand and very straight forward
What do you like best about the product?
It is very clear and user friendly. The system accomades my line of business and is able to have potions like having a side consultation while on a call.
Recorded calls are clear
You can do coachings and save them
Recorded calls are clear
You can do coachings and save them
What do you dislike about the product?
That there is no option to redial the last phone number
The latency of call being recored
The latency of call being recored
What problems is the product solving and how is that benefiting you?
That you can have a side conversation, If you need any assistance with a call from a different line of busine, there is no need to transfer that call, just consulat and then get bacl to the customer with a newsolution.
When doing coaching. once the document is done, the person your are chaing also has the document
When doing coaching. once the document is done, the person your are chaing also has the document
Talkdesk Review
What do you like best about the product?
It helps you go back to calls you have already done, i can listen to voicemails sent by my sellers, check what status I am on, and also check my colleagues
What do you dislike about the product?
Sometimes it doesn't show the seller's details making it very hard for us to capture the seller's details on our end when the seller calls in
What problems is the product solving and how is that benefiting you?
It helps us identify sellers easily when they call through for assistance and helps us listen to sellers' voicemails when we have missed their call, and redials seller numbers if we couldn't get to the phone on time.
Talkdest review
What do you like best about the product?
As a PV agent, I like that fact that talkdesk allows me to reveiw all the score sheets that I previously completed. I like that talkdesk allows me to fix any errors or incorrect information that I might have saved by mistake. I also like how easy it it to ammend any information. I also like how it is easy to navigate which makes it easy for me to use. Lastly, I like how the aux codes are all labled in instructing colors.
What do you dislike about the product?
As a previous customer sales service agent, I did not like how talkdesk would randomly cut calls while still on the line with customers due to bad network. I also did not like how sometimes it would just freeze on the incorrect aux code, eg. It would sometimes just freeze on available even though I am on a call.
What problems is the product solving and how is that benefiting you?
It is solving my problem with not being able to easily summarize conversations and improve accuracy and reduce handling times. This is benefiting me in rounding up conversations and improving my skills of handling times and accuracy with my stats.
why i enjoy using talkdesk
What do you like best about the product?
it is very easy to use talkdesk , they have different number of features and it is very easy to implement and I get to use talkdesk every day. Talkdesk makes our jobs easy as customer support
What do you dislike about the product?
the support and the lack of key organizational features. They also seem to be chasing AI hype features over other critical call center features/functionality that would be more beneficial.
What problems is the product solving and how is that benefiting you?
Talkdesk AI helps companies automate customer interactions to improve their customer experience while reducing the operational burden
Rating talkdesk product
What do you like best about the product?
Quality of calls are perfect and helps alot with customer interations. Its very easy to communicate using it.
What do you dislike about the product?
Nothing, as it provides us with all the required features.
What problems is the product solving and how is that benefiting you?
Help to improve our call qualities and improve our communications.
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