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Great Product!
What do you like best about the product?
Tallkdesk is simple to use and I love that it records all calls so that you can go back and listen if needed.
What do you dislike about the product?
There is sometimes a delay in receiving voicemails, but over all no complaints
What problems is the product solving and how is that benefiting you?
Easy to use because no real phone is required, so I can take calls from any room in the office
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I could not do my job on a day-to-day basis without Talkdesk.
What do you like best about the product?
What I like best is the ability to use callbar and the voicemail drop feature.
What do you dislike about the product?
Sometimes experience glitches but these occurrences are seldom. I am also not able to eliminate the call results window after each call.
What problems is the product solving and how is that benefiting you?
The ability to quickly leave message with voicemail drop
easy to use, few dropped calls, great reporting
What do you like best about the product?
it's very easy to find a call to review it quickly during escalations
What do you dislike about the product?
the CSR's do not have the functionality to place themselves in different queues to assist with different lines as they are queing
What problems is the product solving and how is that benefiting you?
looking for historical calls to review mistakes on orders, it's very easy to review a large time span and compare several calls very quickly also to see how many times the caller has called
Talkdesk Is The Future of CCaaS!
What do you like best about the product?
The best thing about Talkdesk is its staff is amazing and if you are looking at a new Cloud Contact center solution this would be a great fit for your Org because it is easy to stand up in a short period of time.
What do you dislike about the product?
Nothing to dislike besides a few futures it is lacking, but hey there is a Road to map to every company.
What problems is the product solving and how is that benefiting you?
I'm solving tons of problems from reporting, our new and improved IVR, as well as CRM integration.
A functioning call application
What do you like best about the product?
How quickly we can make outbounds and take inbounds, and also review calls easily through the browser.
What do you dislike about the product?
The fact that we have to contact TalkDesk to set up ring groups, we would like to be able set those up ourselves.
What problems is the product solving and how is that benefiting you?
All the team reviews and call reviews are so easily accessible, and the CSV that we can download from the browser helps a lot in performance tracking.
Overall- Really Good Product!
What do you like best about the product?
I like that I am able to use it from where I am that I have internet, I am not tied to a physical phone at my office. I used to experience some issues with lag, but I expressed that to TalkDesk and have not experienced any issues since.
What do you dislike about the product?
Nothing comes to mind. I have had a really good experience
What problems is the product solving and how is that benefiting you?
Call notes are much quicker for me.
Great tool for teams on the phone
What do you like best about the product?
The best feature of Talkdesk for our organization is the recordings for training and data for analytics. This is something we look at weekly to improve our agents success and allows our data professionals to make recommendations and adjustments to best suit the business.
What do you dislike about the product?
The biggest compliant or dislike we have with Talkdesk is that it is not have 100% customization for our business. It would be great if there were more features that applied to our business. The dashboards and native analytics are not enough. We always must export the data and crunch it in excel or tableau.
What problems is the product solving and how is that benefiting you?
We are solving how to best communicate with our customers and when the best time to call them is. This is very helpful to keep the sales team focused and ready to hit their goals!
Recommendations to others considering the product:
I recommend that you trial a few options before making your decision. This is the best way to figure out which software will prove best for your team. It is important to evaluate the options before making a decision.
Outstanding
What do you like best about the product?
Easy to use, we can monitor the whole operation in real-time. Also, the reports are very helpful.
What do you dislike about the product?
Nothing, but it would be great to have an app.
What problems is the product solving and how is that benefiting you?
IVR set-up, Quality assurance, reports, call routing.
Recommendations to others considering the product:
I really recommend Talkdesk. I have used other platforms and I can assure this one if not the most reliable, complete and easy to use that you can find in the market.
Talkdesk
What do you like best about the product?
I like being able to see how long the call has been waiting, and the ring groups it comes on. I also like that you can work from the widget or website, its very convenient.
What do you dislike about the product?
I have no negative comments or any suggestions here, we have been using this service for almost two years and the support has been great.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
keep up the great work
Great for Reporting!
What do you like best about the product?
The reporting content of Talkdesk is very helpful. Having the ability to create reports and run them throughout the day has been a game changer in our center
What do you dislike about the product?
When there is an outage the status page is not updated in time and it is hard to reach a representive
What problems is the product solving and how is that benefiting you?
We are solving issues with reps avoiding calls and helping to forecast properly
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