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clear qaulity
What do you like best about the product?
the call history and dial pad, it is very simple and easy to use
What do you dislike about the product?
nothing it is very simple and easy to use,
What problems is the product solving and how is that benefiting you?
non so far, everything is good
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Very Good experience
What do you like best about the product?
Talkdesk is very to use. It's interface is much simple.
What do you dislike about the product?
My apps feature is the one that is of least use or even no use.
What problems is the product solving and how is that benefiting you?
Without Talkdesk, cannot think of working here in the organisation. It is one of the main softwares used here.
Great Platform for businesses
What do you like best about the product?
Ability to download the reports easily and various filters that can be used to get the required data for the reports. We have various playbooks to keep the record of special dates and holiday hours and the reports that we get from TD are very reliable and helpful for the business. Ability to log the calls also helps in finding relevant information.
What do you dislike about the product?
The reporting page sometimes keeps loading and does not open at all. So we have to close the tab and reopen to access that page. Sometimes, even clearing the cookies and cache does not help either. It does not happen to just me, it happens to almost everyone with the reporting access.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to access the productivity of agents based on their talkdesk status (away, outbound, on-call, available, meeting and after call work). I also listen to their call recordings to do the quality assurance for their calls and to monitor the performance of the agents. I also use it to get the data for the holiday hours and special dates playbook
Recommendations to others considering the product:
Good software
My talkdesk expierence
What do you like best about the product?
is a n excerllent tool that allows me to communicate worldwide
What do you dislike about the product?
i dont dislike nothing at all on this tool
What problems is the product solving and how is that benefiting you?
the customer service on convoy
Make your team happier with TalkDesk!
What do you like best about the product?
I love how user-friendly and efficient the app is. We have never experienced any technical issues and adding this to our training for new hires doesn't add any stress which makes our operations all the more seamless.
What do you dislike about the product?
I wish we could easily change the ringtone at any time as well as have an option for a smaller widget to more so declutter navigation on our homepage.
What problems is the product solving and how is that benefiting you?
With TalkDesk, we have the ability to increase quantity while accommodating volume all the while not having to sacrifice quality - a need that every company has in effort to be successful.
Recommendations to others considering the product:
If you want something that is seamless for the entire team, choose TalkDesk! Worth every moment. It is easy to learn with the entire team, has superb customer service, and sets your team up for success by easily tracking metrics and has little to no systematic issues.
Excellent Reporting
What do you like best about the product?
Talkdesk is perfect for a small to medium size team and is built for scale. The customizable real-time dashboards and ease of extracting raw volume data makes my life easier.
What do you dislike about the product?
The permission levels within the account does not allow an admin to change ring groups without having visibility into account billing information.
What problems is the product solving and how is that benefiting you?
Talkdesk has provided us the ability to Segment outreach calls through ring groups giving us actionable insights to adjust intervals, method, and focus areas for outreach call campaigns.
Talkdesk does not disappoint
What do you like best about the product?
The calls come in quick and are clear in quality.
What do you dislike about the product?
There is not much I do not like, besides an occasional dropped call.
What problems is the product solving and how is that benefiting you?
Talkdesk makes my phone automatically ring, I just click and answer. This feature reall improves my down time.
its very easy and very fast to get your contacts
What do you like best about the product?
i like the way of reminder and so easy to used and faster then others
What do you dislike about the product?
we hope to have application on Mobile Phone
What problems is the product solving and how is that benefiting you?
agents teamwork very east to used
Adequate!
What do you like best about the product?
I like that I am able to listen to call recordings, monitor my team live, etc. The call recordings are extremely helpful for coaching and development of my team.
What do you dislike about the product?
Unable to tweak Service Level agreements to best suit our business needs so we have to calculate them manually which is unfortunate. Sometimes the phone calls cut out, or it can be hard to hear the customers we are talking to. Additionally the customer support we have received thru talkdesk has not always been awesome. Finally, we find that often there is a long lag in phone calls which results in us occasionally speaking over our customers in a not so awesome way.
What problems is the product solving and how is that benefiting you?
Benefits are that we can live view our Team members and what their settings are.
Contact Center Infrastructure
What do you like best about the product?
User-friendly, reliable, excellent support and client success service, always providing new features and enhancements, great dashboard options.
What do you dislike about the product?
Our product is on AWS so is Tallkdesk. In the case of an AWS issue, there is a chance that both, our system and the phone system are affected at the same time.
What problems is the product solving and how is that benefiting you?
Average call wait time is down to 20 seconds, agent work balance improved thanks to Round Robin, call etiquette coaching can be done via call recording, call management is easier thanks to the dashboards.
Recommendations to others considering the product:
Don't hesitate to switch, it will improve your employee experience as well as your client experience.
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