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It just works
What do you like best about the product?
It integrates with Salesforce which makes it easy to pull up caller's information before I even answer. It is also easy to track which other agents are currently on calls, and how many agents we have available.
What do you dislike about the product?
Sometimes the lag can be bad, but I'm sure that comes with all voips. This is often fixed by a quick restart of the Talkdesk callbar, or by restarting my computer.
What problems is the product solving and how is that benefiting you?
Again being able to quickly pull up a contact's information in Salesforce makes doing my job infinitely easier.
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Talkdesk has made working remotely so much easier!
What do you like best about the product?
Being able to connect anywhere I have internet connection.
What do you dislike about the product?
It does not always log calls that were made.
What problems is the product solving and how is that benefiting you?
Less dropped calls.
Great Product!
What do you like best about the product?
TalkDesk has such an enjoyable interface that makes it so easy to use.
What do you dislike about the product?
There aren't many things to dislike about the platform - it's very user friendly.
What problems is the product solving and how is that benefiting you?
TalkDesk allows me to communicate with candidates easily without having to disclose my personal phone number.
Recommendations to others considering the product:
Utilize their support whenever you have questions - they're great.
Have been using talkdesk and it is amazing.
What do you like best about the product?
The thing I like best in talk desk is we can connect to people, organizations, business partners anywhere in the world within seconds. We can effectively use it and can check the time date and how many calls we did and can keep check and record of it.
What do you dislike about the product?
I like everything about talkdesk the one thing which I dislike is we cannot get to know which are the agents who rejected the calls on talkdesk or sometimes the call record and the talkdesk status is not the same for the agent sometimes on agent talkdesk its different and on team lead talkdesk is different.
What problems is the product solving and how is that benefiting you?
We can monitor analyze the quality of the agent's calls which they make it to the organisations, business partners. The major problem which got solved is connecting worldwide within seconds and keep a track and record of the calls being made.
Very dependable uptime, and custom reports have improved significantly.
What do you like best about the product?
The ease of setup and use is attractive. Responsiveness of the support team exceeds expectations.
What do you dislike about the product?
If there were more customizable dashboard widgets in the Live tab, that would be great.
What problems is the product solving and how is that benefiting you?
Integrating with Zendesk is a priority, and we are seeking to achieve this in early 2020.
Talkdesk Review
What do you like best about the product?
The tool itself is easy to use and navigate.
What do you dislike about the product?
I have experienced a few "outages" where calls are dropped but the customer support team is quick to fix.
What problems is the product solving and how is that benefiting you?
Makes my phone-based job and workflow a breeze.
Recommendations to others considering the product:
A simple product with a great payoff. All technology experiences some level of issues which is the reason why the level of customer support must be great.
Overall good software, but not perfect.
What do you like best about the product?
Being able to record every call is super helpful with training new hires and when speaking to clients (if you forget something you can always go back and listen). Plus, it's also incredibly beneficial to have our entire company's phone system completely online. Since we're a tech start-up, we can often find ourselves taking work home with us. In addition, we have a good portion of our client base located around the world, namely Australia, Europe, and South Africa. Being able to speak to these clients from home and not have to use our personal phones is definitely a game-changer. Overall, it's nice having everything in one central place with a very user-friendly dashboard.
What do you dislike about the product?
We've been having issues with calls coming in but none of the lines are ringing. We don't see the calls until after the client has hung up. The price is also a little steep, but we find that (as long as everything is working properly) it's well worth the cost.
What problems is the product solving and how is that benefiting you?
I mentioned the main issue we've had with Talkdesk in my previous response, but we've had issues with phone calls not being picked up because no one's display is showing a call coming through. We benefit by having our entire organization on the same platform and by having the ability to playback calls. We see a lot of value in those features.
Recommendations to others considering the product:
Keep a close eye on which lines/numbers are working and which ones aren't.
Good product with great support
What do you like best about the product?
The tool is constantly updating and the implementation services are great so it's quite easy to get it up and running
What do you dislike about the product?
Needs to be bit simplified as currently it had too many apps and sub-menus
What problems is the product solving and how is that benefiting you?
We're using it for connecting our customers and care center via Salesforce Service cloud
Talkdesk assessability and pulling up statistics
What do you like best about the product?
Talkdesk is very accessible and gives you detailed stats of contact volume for your team. It is also a good tool that provides insights on your teams individual productivity and performance. It is also an awesome real-time reporting tool.
What do you dislike about the product?
It tends to have issues with crashing, where team members are not able to login or it freezes.
What problems is the product solving and how is that benefiting you?
Real-time management of my team.
The benefits that I have realized is that it provides me with accurate data of my team's performance and productivity
The benefits that I have realized is that it provides me with accurate data of my team's performance and productivity
Easy to use.
What do you like best about the product?
Never freeze and it works so well. We do not need to create a ticket.
What do you dislike about the product?
There are no dislikes for talkdesk but the only thing I can recommend is that it's hard to find order details using order number.
What problems is the product solving and how is that benefiting you?
Calling customers and restaurants.
Recommendations to others considering the product:
In the coming few years, I wish Just eat should use talk desk.
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