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TalkDesk is easy to use and a great learning tool
What do you like best about the product?
I really loved using TalkDesk when training for my position. It was very helpful to be able to hear co-workers conversations and how they react and handle certain situations. Before answering calls myself it was very helpful to see how others work with customer to resolve their issues. Now that I am answering calls on my own I have found it super easy to use.
What do you dislike about the product?
I wish there was more customization for individual profiles. It would be nice if I could make adjustments to my settings without effecting coworkers profiles. If you could customize your profile it would make answering phones and speaking to customers all day a bit more fun. I also wish I could set it so it doesnt make me available as soon as I login.
What problems is the product solving and how is that benefiting you?
TalkDesk helps me resolve customer issues and answer questions clearly. Customers are able to clearly hear me without any issues. With TalkDesk I can work at the office and also help customers when I am working from home on my computer.
Recommendations to others considering the product:
TalkDesk is a great tool which helps you clearly communicate with your customers and solve their problems. There is a Voicemail system so you customers can leave you messages when you are offline.
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Great Software for a call center
What do you like best about the product?
I like that you can track all calls from agents and listen to recordings. IT also works with great plug ins to our existing CRM.
What do you dislike about the product?
I wish there were a little more insights and transparency to how insights are calculated.
What problems is the product solving and how is that benefiting you?
Talkdesk has made life simpler since we don't have to have handsets on our desk. With a solid internet connection Talkdesk outperforms all other calling systems I have used in terms of quality, ease, and reliability.
Service Desk calls made easy
What do you like best about the product?
It integrates very well with Zendesk. It has an easy to use interface. It has a nice dashboard for live tracking of agents and calls. Monitoring active calls is handled well.
What do you dislike about the product?
Better reporting would be a benefit. Call Bar app can be buggy at times. An app for use on a mobile device would be very useful but not available yet.
What problems is the product solving and how is that benefiting you?
Allowing Clients to contact us for 24-7 support
Great call tracking and great insights!
What do you like best about the product?
I like the ability to track call productions and the ability to monitor calls for quality assurance.
What do you dislike about the product?
I do not like how talkdesk is suitable for bluetooth devices. Calls can drop or have major interference when using any type of bluetooth device. The voicemail system and prompts can sometimes not work correctly, and cause our clients to leave butt dials. Sometimes they are not sure when they are leaving a voicemail.
What problems is the product solving and how is that benefiting you?
It allows our staff members to make efficient calling, and stay in contact with our clients. It helps greatly with quality assurance when focusing on client support.
Recommendations to others considering the product:
If you need an easy VoIP system, talkdesk is the answer. Just make sure you use a wired headset.
Talkdesk review
What do you like best about the product?
The controls are easy enough to understand, once you get the hang of it.
It does allow for easy transfer of calls. The address book feature is very handy; it is nice to know who is calling, especially because we have some callers that are frequent callers.
It does allow for easy transfer of calls. The address book feature is very handy; it is nice to know who is calling, especially because we have some callers that are frequent callers.
What do you dislike about the product?
The app at times will run slowly and calls will get choppy - although its hard to tell if the issue is with the internet speed, or with the application itself.
I do wish there were maybe a few more features. When we are attempting to complete a warm transfer, once we conference the user into the conversation - there is not a way to put the user back on hold, if there are instances where we don't want to end the call, but need to put the users on hold again so certain protected information is not shared.
I do wish there were maybe a few more features. When we are attempting to complete a warm transfer, once we conference the user into the conversation - there is not a way to put the user back on hold, if there are instances where we don't want to end the call, but need to put the users on hold again so certain protected information is not shared.
What problems is the product solving and how is that benefiting you?
It works well with the Zendesk software that we use to track and record phone calls with our clients and end users.
My experience with Talkdesk
What do you like best about the product?
Talkdesk is really awesome and fast..!!!
What do you dislike about the product?
Sometimes talkdesk stops for a while....
What problems is the product solving and how is that benefiting you?
We receive and make international calls easily
A great service for work!
What do you like best about the product?
It is an easy, seamless way to be able to keep contact with our customers. I don't have to deal with a clunky desk phone and I'm able to see exactly who's calling right from my computer. I love that it stays at the front of my display on top of my other applications so I never miss a call when it's coming through. The warm transfer feature is great for when I need to transfer my clients to another area. I am able to put them on hold to call where I need to transfer them to, fill them in on what's going on and what we've already done, and then bring my client into the conversation and introduce them to the person who will be helping them next. It makes the experience more human, in my opinion.
What do you dislike about the product?
Sometimes the connection isn't the best. Some customers have an issue hearing me. Very rare, but when it happens, it's really inconveniencing.
What problems is the product solving and how is that benefiting you?
Being able to easily connect with our customers. It creates a very easy, productive way for us to talk with our clients.The only problem would be that sometimes the connection is not the best and it can be really frustrating for our clients who are calling us with an issue to have to call back to test the connection on our end again.
Recommendations to others considering the product:
It is an excellent resource to be able to communicate with your clients with ease, as well as integrate everything right into your ticketing system to keep your work organized and track all of the work that your employees have been doing. It is easy to set up and even easier to use. It is excellent for conference calls and makes the process of transferring clients from one place to the next when needed as easy as possible. The warm transfer feature is my favorite because I'm able to introduce my client to the next person they're going to be handed off to after I've been able to fill in the next person on what we've already done and what the next steps are so it's a warm, human hand off. It helps the customer feel cared about and that the time they spent with me is not wasted. They know I listed to them and I was able to relay that information to a new person in their interaction so that they don't have to repeat everything to a new person in the next interaction.
A Fluid Experience Overall
What do you like best about the product?
The entire application itself is very user friendly and easy to use. I don't think I have had many negative experiences with the application itself because it works every time I need it to. The interface is very stylish and makes the information available very presentable and easy to access. The metrics are easy to read and are presented in a stylish layout.
What do you dislike about the product?
Since it's been such a streamlined experience I really don't have any negative things to say about TalkDesk. Occasionally it may take a little longer than usual to load up but that's nothing a quick click to the refresh button can't solve.
What problems is the product solving and how is that benefiting you?
Sometimes it runs into some technical errors but all you have to do is force close the application and once it starts back up it's as good as new. I will say that having an app extension makes it very convenient to use while working. It reduced the amount of tabs I have to keep open and makes working that much easier. If we run into any major technical issues, the support line is fairly quick with its response time and we can generally get it back up and running within the hour.
Recommendations to others considering the product:
TalkDesk has its moments where it will get glitchy. Be patient with it, all you have to do is restart the app and everything works out just fine.
Talkdesk Review for SpotHero
What do you like best about the product?
helps answer our calls in a timely manner to help our customers
What do you dislike about the product?
there are some points where it is fetching data and it takes a minute to answer a call
What problems is the product solving and how is that benefiting you?
helps take care of our customers, helps makes answer calls simple and effective.
Easy & Efficient
What do you like best about the product?
The sound quality is really good and the interface is easy to use
What do you dislike about the product?
The method by which calls are exported can be messy
What problems is the product solving and how is that benefiting you?
Easier to make multiple calls and keep track of calls
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