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Full Featured Contact Center with a focus on Simplicity
What do you like best about the product?
Has all the features that a modern contact center might need -- we rarely find ourselves needing a feature that doesn't already exist. New feature development comes at a steady pace.
What do you dislike about the product?
The pricing structure makes it quite a bit more expensive as compared to other, newer entrants to the space, such as AWS Connect. However, these other solutions either lack as many features or are quite a bit more complex to operate.
What problems is the product solving and how is that benefiting you?
Hosted customer-facing contact center (phone support).
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Typically works well as needed
What do you like best about the product?
I like the reporting aspect. Being able to pull reports is very helpful.
What do you dislike about the product?
Call quality issues which can be a pain point for customers and agents
What problems is the product solving and how is that benefiting you?
Scaling our department and using a tool that has reasonable trouble shooting.
Good product, but separate data analytics from rest of our CRM tools
What do you like best about the product?
I really liked that Talkdesk has robust data exports. The support was really quite good in comparison to other vendors we've worked with, i.e. communicative, a single, consistent point of contact, able to provide tailored advice per our unique account setup and business needs. The support was probably the single thing I liked most about Talkdesk.
What do you dislike about the product?
I think it was fairly ridiculous how much extra they charge to access your own data via API (this is not included), and the UI for setting up your phone tree is not exactly intuitive. The fact that our data was not easily integrated with Zendesk to give us a wholistic picture of what was going on was our biggest reason for leaving Talkdesk.
What problems is the product solving and how is that benefiting you?
We were solving for basic telephony needs that would pop a Zendesk ticket for tracking purposes. I WISH we had realized the benefit of being able to access all our data in one place, but this was not the case.
Recommendations to others considering the product:
Consider it in the context of what other CRM and communication tools you're using and how you want to be able to report on all of those communications with your users.
Best in space bar none
What do you like best about the product?
The best parts of Talkdesk: Easy integration, robust reporting, and GREAT CUSTOMER SUPPORT.
What do you dislike about the product?
Using ring groups is hampered somewhat because only admins can assign and un-assign agents from them. However, they are addressing this.
What problems is the product solving and how is that benefiting you?
Talkdesk saved us from being forced to use other inferior products. I use Talkdesk reporting and can easily tell whether or not my team is succeeding.
Recommendations to others considering the product:
You have nothing to lose by trying Talkdesk. Their account management and customer support is fast and accurate and attentive each and every time.
Easy to use and reliable.
What do you like best about the product?
It doesn't crash and easy to use., pretty fast too.
What do you dislike about the product?
Interface, maybe a smaller layout or a dark mode.
What problems is the product solving and how is that benefiting you?
It is easy to respond to calls and change the availability status.
Recommendations to others considering the product:
It's a great tool, pretty reliable and fast, the interface is clean and easy to understand.
TalkDesk Review
What do you like best about the product?
I think Talkdesk is very helpful logging and recording calls. It provides and collects very useful data. You are able to log and monitor issues with your calls. TalkDesk also has many functions that make life easier. I am pleased with the results of using Talkdesk.
What do you dislike about the product?
Sometimes TalkDesk has technical glitches, as does most anything now-a-days. This is obviously not 100% unavoidable. Apart from that, there is not much that I do not like about TalkDesk. Talkdesk support has always been timely in their responses and has a quick resoluition when things go wrong. For this reason I would reccomend talkdesk to other users.
What problems is the product solving and how is that benefiting you?
We are helping customers by using Talkdesk. Because talkdesk is so versatile and easy to use, cusotmers do not have to deal with as many inconcienvese. With Talkdesk, you can hold calls, transfer, ring to other lines along with the many other benefits. The benefits are exponential.
Talkdesk is Great for Business Communications
What do you like best about the product?
I find Talkdesk to be easy to use I like the way I can conference in calls and transfer calls.
What do you dislike about the product?
Keeping up with the updates, random call drops
What problems is the product solving and how is that benefiting you?
More clients are able to call in and get assistance because we have a team using Talkdesk
Recommendations to others considering the product:
It is a great tool for companies to use in serving their clients
Great Service and Easy to Use
What do you like best about the product?
Talkdesk is a great service and easy to use.
What do you dislike about the product?
Nothing at this time. Everything has been so far so good.
What problems is the product solving and how is that benefiting you?
Reliable tool that helps our call center work with our customers
Recommendations to others considering the product:
Great tool and easy to use. Helpful training videos for users and admins
Easy to use VOIP system
What do you like best about the product?
I was able to conform Talkdesk to my CX and TX needs and run analytics within a few minutes.
What do you dislike about the product?
They are still producing a number of new features. Not as robust as the others on the market
What problems is the product solving and how is that benefiting you?
Creating a Service Level formula that is catered to my business.
Makes it simple to talk to customers and simple and teachable interface
What do you like best about the product?
I like how anything can be done in a few clicks
What do you dislike about the product?
I don't dislike a whole lot. I just know that there are some glitches that happen.
What problems is the product solving and how is that benefiting you?
I think the obvious of helping customers in situations in regards to the company that I work with.
Recommendations to others considering the product:
It's really easy to use and I believe that it can be used for any company just because of how multifaceted it is. It's something that can be taught in a very short period of time and has a very simple layout. Another thing about it is that it requires your keyboard to type in numbers and if that's difficult the numbers on screen on big enough for anybody to see.
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