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Omnichannel
What do you like best about the product?
I like the layout of the Talkdesk system.
What do you dislike about the product?
the layout of cutomer detail information being able to be combined in one section for a quick look to verify customers. Just an ease of access for my chat team. The inability to reply or forward currently in the email omnichannel directly out of TD. (but being looked into- very hopeful to be corrected soon)
What problems is the product solving and how is that benefiting you?
it's very user friendly from an agent standpoint.
Recommendations to others considering the product:
Customer support folks are extremely friendly
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Talkdesk is reliable and easy to use
What do you like best about the product?
The platform is very user friendly and allows us to make use of it in a very effective way, it is also very reliable, having almost no issues since we started using it.
What do you dislike about the product?
There have been very few instances where the reporting tab does lag a little, but is not very common and easily fixable.
What problems is the product solving and how is that benefiting you?
It allows us to manage the staff more effectivily since the live feed shows the work flow in real time.
Recommendations to others considering the product:
The most reliable VOIP tool I've ever worked with
Hold Status on TD
What do you like best about the product?
Reporting is ok and action during escalations. I like that the status of teammates can be customized and the real-time view is also good.
What do you dislike about the product?
To actually see the status of teammates while on a call. All I can see is that they are on call but what activity they are in on a call is a mystery. Are they talking, on hold on mute etc.
What problems is the product solving and how is that benefiting you?
To actually see the status of teammates while on a call. All I can see is that they are on call but what activity they are in on a call is a mystery. Are they talking, on hold on mute etc.
Easy to Use -Karmine W
What do you like best about the product?
I like that contacts are easily accessible to find their info, and you can get info as they are calling in.
What do you dislike about the product?
At times, the calls lag. Which can be annoying.
What problems is the product solving and how is that benefiting you?
Talkdesk is very user friendly, and easy to understand.
TalkDesk Exceeds Expectations
What do you like best about the product?
* The call quality is excellent and I am happy with the platform.
What do you dislike about the product?
* Nothing, does the job. I am happy with the platform.
What problems is the product solving and how is that benefiting you?
* I run my business on TalkDesk. I use it everyday and it does an excellent job on allowing me to serve my clients.
Talkdesk has been an awesome experience!
What do you like best about the product?
I like how simple it is to use and the layout of it.
What do you dislike about the product?
I haven't found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
I am solving patients facing problems, and also using it to train offices.
So Close to Perfect, I Can Almost Taste It!
What do you like best about the product?
The features on Talkdesk are very well built. However, I'd like to give a suggestion. I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved. overall, an excellent product!
What do you dislike about the product?
Only that there isn't a little number over the voicemail tab indicating how many open voicemails need to be resolved. Also, on occasion, Talkdesk doesn't display the name of the person calling until after I pick up the call.
What problems is the product solving and how is that benefiting you?
It's the fastest way our customers can contact us during certain hours! It also works very well at recording incoming sales leads.
Recommendations to others considering the product:
I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved.
AWESOME EASY TO USE TOOL!
What do you like best about the product?
Talkdesk allows us to make the connection with our customers a seamless experience. With all the tools you need in front of you, it makes my job a lot easier.
What do you dislike about the product?
Not very many dislikes with Talkdesk. More training videos would be nice.
What problems is the product solving and how is that benefiting you?
Being able to see and review call analytics has solved many problems and it also helps us in analyzing where and when our attention needs to be on calls.
Review
What do you like best about the product?
I absolutely love the integrations Talkdesk has with most CRM software. Plus, it allows me to work from wherever I am instead of being locked in an office every day.
What do you dislike about the product?
You guys should really ponder on integrating with other CRM that you currently don't work with - like Agile CRM, for an instance.
What problems is the product solving and how is that benefiting you?
As a business developer / salesperson, using Talkdesk is 80% of my daily work. I wouldn't be able to do it without this amazing piece of software.
A must have for every office!
What do you like best about the product?
TalkDesk drastically reduces my workload by consolidating my tasks through their software. It is a seamless transition when placing a call and recording my notes. I love how interconnected everything is.
What do you dislike about the product?
I had some call quality issues for a second there, but TalkDesk was great about getting the problems solved as soon as I made them aware of what was happening. They even came into my office one day to assess the problems first hand. Great customer service, I could tell they are very invested in their product.
What problems is the product solving and how is that benefiting you?
Having the ability to call straight from my desktop increases efficiency and is incredibly convenient. I love that I can place my notes in one place after my call and I know it will trace back to Salesforce.
Recommendations to others considering the product:
I would definitely recommend it. Great product, and get customer service. I can't imagine not using it in my day to day.
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