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Great features, good recording but frequent technical issues and additional tasks formed thst seem
What do you like best about the product?
Live call feature and recording links for calls
What do you dislike about the product?
Frequently goes down and additional talkdesk tasks besides Salesforce's tasks that need to be dis positioned and closed
What problems is the product solving and how is that benefiting you?
I manage a team so helps me to give feedback on calls
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Great Connectivity / Spotty Connection
What do you like best about the product?
I love how It connects to all important applications and softwares we use. It makes keeping notes, and issue tracking very simple, and readily available from anywhere.
What do you dislike about the product?
There have been latency issues with my personal usage. Delays in when I talk to customers response.
What problems is the product solving and how is that benefiting you?
Customer Service reach outs, and communications between different outlets of business. Brokers, and Orginizational communication to solve issues for buyers and sellers. I have realized it makes keeping track in our CRMs very easy.
Talkdesk feedback
What do you like best about the product?
It is user-friendly and easy to navigate. I also like how all phone calls are being recorded, in our work we need to document everything so if I missed any information or need to double-check on something I can always listen to my call. I also like how it integrates with our Zendesk tool - it is very convenient for us as once we document or complete our note via Talkdesk- it will integrate with our Zendesk.
What do you dislike about the product?
To be honest, nothing. Maybe just wait time/delay for the notes to be transferred to our Zendesk
What problems is the product solving and how is that benefiting you?
We provide support to our customer and when we're OOO Zendesk creates tickets for the voicemails being forwarded by Talkdesk which really helps us be prepared before contacting our customers
Recommendations to others considering the product:
Easy to use and navigate
Satified user of Talkdesk
What do you like best about the product?
Easy to onboard to new hires and from an admin standpoint appreciate that the software was easy to learn and manage
What do you dislike about the product?
When there is a delay in the line between client/prospect and our sales or support teams. Delays can occasionally exist and makes it harder to have a conversation that flows...
What problems is the product solving and how is that benefiting you?
We have sales and support staff in multiple offices and multiple locations/countries...Talkdesk allows us to level the playing and make sure prospects and clients receive the attention they need from whoever is available, regardless of location.
Customer Hero
What do you like best about the product?
I love that Talkdesk is so user friendly and it makes my day go by so smoothly!
What do you dislike about the product?
Nothing! I love Talkdesk! I use it everyday and it makes my workday go by with ease!
What problems is the product solving and how is that benefiting you?
Talkdesk helps me keep my work day organized and transitions between calls so easy!
Talkdesk Omni-Channel Sync for Salesforce is wonderful
What do you like best about the product?
The omni-channel sync feature has allowed us to implement chat while keeping our two support channels separated.
What do you dislike about the product?
There is nothing that I dislike at the moment. Setting up new users can be a little tricky having to do so in both Salesforce and Talkdesk
What problems is the product solving and how is that benefiting you?
CTI and Omni-Channel
Talkdesk
What do you like best about the product?
Coming from the customer success team, we use talkdesk on a daily basis. It serves as our main tool where we document customer interaction and use the soft phone to receive and make outbound calls. Talkdesk is very easy to use and for the past two years, I cannot even recall a time where Talkdesk is down. Awesome Job Talkdesk!!! :D
What do you dislike about the product?
Maybe the reporting side. If we can provide specific data to report then that would be very helpful.
What problems is the product solving and how is that benefiting you?
Almost all of the challenges our customers are experiencing we document it using talkdesk.
Recommendations to others considering the product:
It's a nice platform, very user-friendly and informational.
very good
What do you like best about the product?
the possibility to study our calls evolution
What do you dislike about the product?
Nothing in particular, is a very useful and practical tool to use
What problems is the product solving and how is that benefiting you?
very interesting tool of support
Talkdesk is easy to use and reliable
What do you like best about the product?
I like the ease of use, and the callbar option for Talkdesk. We use both the callbar and Talkdesk in the browser and they are both easy to navigate.
What do you dislike about the product?
Sometimes I experience some issues with TD that are usually resolved by signing in and out, or by closing it completely. Currently I'm experiencing an issue with the call back where it automatically sets my callbar to "Available" when I'm not.
What problems is the product solving and how is that benefiting you?
We depend on Talkdesk every single day to track our dispositions, time spent in dispositions, receiving calls, and calling out to customers.
Talkdesk Review
What do you like best about the product?
I like that Talk Desk is very easy to use and it provides really useful reporting.
What do you dislike about the product?
Talkdesk can be a little glitchy and cause poor connectivity.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped our team focus on important metrics from the reporting it provides. It helps our team get through a high volume of calls efficiently.
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