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Easy To Navigate
What do you like best about the product?
Easy to find information
Easy to navigate
Easy to navigate
What do you dislike about the product?
I dislike the fact that its hard to think of any dislikes I have for the App.
What problems is the product solving and how is that benefiting you?
Random call listenings to find out how call are and how things are with our sellers
Picking up trends from sellers and internal agent faults
Saving of information like calls
Feedback to agents on their call
Stats tracking as well.
Picking up trends from sellers and internal agent faults
Saving of information like calls
Feedback to agents on their call
Stats tracking as well.
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The quality of the calls are very clear.
What do you like best about the product?
We are able to listen to calls. The app is very easy to understand.
What do you dislike about the product?
Can my schedule be intergrated with talkdesk so if I'm exceeding it can have a pop up for me.
What problems is the product solving and how is that benefiting you?
It helps me make calls with my seller's and be able to solve tickets
excellent
What do you like best about the product?
It makes it easy to complete calls while writing notes, it makes one job easy in remembering exactly what the seller what saying. we can also view our Quality scores with ease
What do you dislike about the product?
When notes are completed, they sometimes do not reflect on Zendesk (our company system)
What problems is the product solving and how is that benefiting you?
It helps the business by assisting customers/ sellers in making sales and generating income
TalkDesk is pretty user friendly.
What do you like best about the product?
The ability to view all sorts on ongoing statistics.
What do you dislike about the product?
Sometimes calls cannot be heard, or they cannot hear me, calls get dropped and there are minor glitches in system. need to restart TD.
What problems is the product solving and how is that benefiting you?
Call back ability. ease of use. records of stats.
Great to work with
What do you like best about the product?
The AI features are very useful for ease of use
What do you dislike about the product?
The system can sometimes have issues with the internet
What problems is the product solving and how is that benefiting you?
It it solving productivity issues in that we are able to track calls and also able the track quality scores and agent behavior
Efficient
What do you like best about the product?
Talkdesk is an advanced, user-friendly system. It offers broad features that can improve your personal and business skills. While on a call I can view my call quality, I can change my status, change filters, and view the number of calls made and received. I love the fact calls ring first instead of being auto-answered. I also enjoy the dashboard features where I can track my productivity. Live options, and having total control on how I want my dashboard to be filtered. Talkdesk also provides customer support, Frequently asked questions, demos, and training on how to use, it's completely easy to use, informative, and simple to implement.
What do you dislike about the product?
There's absolutely nothing I dislike, Talkdesk is not complicated.
What problems is the product solving and how is that benefiting you?
I can view call details, My activities, and contacts on the live app. All information is accessible to me without having to request it from a third party. I can work efficiently.
Talk DESK rEVIEW
What do you like best about the product?
its the flexibility of the application and also the modern up to date features that helps us within our organisation to be able to work seamlessly within this application of talk desk
What do you dislike about the product?
i love everything about talk desk as it makes my life easy
What problems is the product solving and how is that benefiting you?
it helps solve performance tracking and data capturing of QA scores and reviews as i am able to access call recordings and have the review on the same page , we are able to pull call transcripts which are 100% accurate with the voice call, we are able to provide on the call feedback as we do live call listenings and immediate coachings with call recordings avalable to us instantly
Simplicity with a touch.
What do you like best about the product?
The way the system is so innovatively designed simplifies daily usage.
What do you dislike about the product?
None that I can think of at the moment that has a bad impact on me.
What problems is the product solving and how is that benefiting you?
The quality assurance aspect is simplified as we can access calls and evaluations much quicker than the historical methods which have like a 48 hour delay.
My Experience with talkdesk has been good so far
What do you like best about the product?
Talkdesk has easy navigation, Every tab is easily assceible from wherever you are on it. Explore app connect feature making it easy to navigate. Equally it variety of reports make it easy to always be updated on stats
What do you dislike about the product?
Talkdesk has a lot of latenecy. Load times when going from tab to tab or opening reports is long. Most reports load for long. Averaging more than 2 seconds when switching from tab to tab.
What problems is the product solving and how is that benefiting you?
Acess to Real time reports, As a team leader I need to get my agent's stats on a regular. The reports on talkdesk allows me to get the data real time instead of having to wait for WFM or Quality to send the updates.
Talkdesk is very helpful, user friendly and amazing to use.
What do you like best about the product?
The notifications you receive after being evaluated. It keeps you posted and also pops up when a call comes through. The views for managers are amazing, easier to use and manuever. The ease of implementation makes its more perfect. Customer support is always available to assist. I frequently use it, almost everyday.
What do you dislike about the product?
They are no dislikes about Talkdesk as it has never given me any issues.
What problems is the product solving and how is that benefiting you?
Agents getting notification for their evaluations. Having to see the seller's information when a call comes through. Getting to listen to all calls across all sites.
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