Talkdesk
TalkdeskReviews from AWS customer
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Talkdesk Review
What do you like best about the product?
The learing AI is great which picks up the converstaions more effectively and reduced hadle time for agents
What do you dislike about the product?
Talkdesk lags and screens dont load at time need to restart a few times
What problems is the product solving and how is that benefiting you?
Talkdesk control sthe call volumes and also with the call backs easier and the AI is always learing and doing the script better
It usually works great!
What do you like best about the product?
The most helpful about talkdesk would be the amount of things we can view in one place. I like that we can see who else is logged in for coverage, I like that it's easy to transfer and user friendly.
What do you dislike about the product?
Sometimes there are issues, like it was logging us out frequently without notice. But it's usually good!
What problems is the product solving and how is that benefiting you?
I use talkdesk to answer our front desk phone as switchboard and transfer customers.
Great tool, requires some refining
What do you like best about the product?
I enjoy the Copilot feature and love being able to custominze my screen
What do you dislike about the product?
Having to edit all the Copilor summaries. It rarely gets names correct and will once a week get PlayNow (spelled correctly) but the majority of the time, it's Plano. It will often summarize something that didn't even happen.
What problems is the product solving and how is that benefiting you?
I like to see how many calls are in the queue and I do enjoy the Copilot feature, wth some refining
Less time consuming, efficient, easily adaptive etc
What do you like best about the product?
Easy access all the integrated systems, files and records. I can always listen to my calls and change the way I pitch.
What do you dislike about the product?
Only when the system kicks you out while you are online and you realize you're now offline.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
Easy access to customers calling and easy to get around and understand
What do you like best about the product?
What I like about Talkdesk is that you can pick up your call and listen to it even if it is not your call but somebody else's call with another customer from the recorded calls of the day.
What do you dislike about the product?
What I dislike about talkdesk is that we are not able to do video calls like zoom meetings and there are also no alarm for next activity that we need to aux on.
What problems is the product solving and how is that benefiting you?
Efficient communication we are able to take calls we hear customers very clearly without any troubles and have effective communication with the customers
The experience is great
What do you like best about the product?
Calls are recorded you able to go back and retrieve the calls.You can inform your employer/colleagues of your where abouts by auxing. The platform has tabs for different activities it is ease of integration. The platform is user friendly it is easy to navigate therefore is is easy to implement. You are eble to expand your knowledge of it by taking the training provided on it on Training collections. I work in a callcenter environment there it is used frequently and their support team is always available for assistance when needed.
What do you dislike about the product?
It does not have a video feature therefore it cannot be used for video calling for conferences/meetings etc.
What problems is the product solving and how is that benefiting you?
We able to communicate with our clients, we able to add notes of the conversations that we can excess easly. We can monitor each other as colleagues so do our employers.
Great experience
What do you like best about the product?
Talkdesk notifies me when I need to aux my breaks since I use it everyday from 08;00 TILL 17:00. It gives my access to go and check my quality scores for the month. It is easily acessible and effortless to use.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
What do you dislike about the product?
It logs me out once in a while however that is not much to make me dislike.
What problems is the product solving and how is that benefiting you?
It helps for management to track your adherence for that specific day so you will not be short of hours or owe the company hours.
Talkdesk is the best there is .
What do you like best about the product?
It gives me daily updates of my Quality assurance scores and tells me if I'm exceeding lunch or when I should aux on certain status, I use Talkdesk everyday and it makes life so easy.
What do you dislike about the product?
There is nothing to dislike since this is the best website.
What problems is the product solving and how is that benefiting you?
It is definetly solving my adherence problem and more efficient since I am able to do things on time.
It is user friendly.
What do you like best about the product?
Being able to check my quality scores on Quality Management.
What do you dislike about the product?
When I'm doing overtime for other departments and I'm making an outbound call, and it does not pick up the relevant ticket for that department when I'm dispositioning.
What problems is the product solving and how is that benefiting you?
I don't have to calculate what my quality score is, for the week and for the month. I can always go back to the previous month's scores. I can also write an appeal and get feedback once it has been updated. Once you get marked, you get a pop up message notifying you of a new completed evaluation. If I have issues with the app, I can always log in using the web browser.
I verfying if the cancellations and price reductions are fair not that are submitted by the dealer.
What do you like best about the product?
It's very easy to use even if you are not familiar with the system, and you are able to see most of your work including calls and your QA score
What do you dislike about the product?
Most of the time Talkdesk kicks me out I find my adherence ending up being bad due to that.
What problems is the product solving and how is that benefiting you?
Having an easy way to communicate with customers and handle inbound and also about communication
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