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It is user friendly.
What do you like best about the product?
Being able to check my quality scores on Quality Management.
What do you dislike about the product?
When I'm doing overtime for other departments and I'm making an outbound call, and it does not pick up the relevant ticket for that department when I'm dispositioning.
What problems is the product solving and how is that benefiting you?
I don't have to calculate what my quality score is, for the week and for the month. I can always go back to the previous month's scores. I can also write an appeal and get feedback once it has been updated. Once you get marked, you get a pop up message notifying you of a new completed evaluation. If I have issues with the app, I can always log in using the web browser.
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I verfying if the cancellations and price reductions are fair not that are submitted by the dealer.
What do you like best about the product?
It's very easy to use even if you are not familiar with the system, and you are able to see most of your work including calls and your QA score
What do you dislike about the product?
Most of the time Talkdesk kicks me out I find my adherence ending up being bad due to that.
What problems is the product solving and how is that benefiting you?
Having an easy way to communicate with customers and handle inbound and also about communication
As a leader of my department, I can easily monitor my team's day to day performance and activity
What do you like best about the product?
What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be.
What do you dislike about the product?
Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for.
What problems is the product solving and how is that benefiting you?
I don't physically have to be with my team to ensure everyone is logged on. Talkdesk helps me manage my team's presence, manage their break and lunch times and is also a fantastic tool for accessing call recordings to ensure I manage performance.
Best call center dialing tool
What do you like best about the product?
Easy to navigate, yet very detailed. Talkdesk has a range of aux statuses to use.
What do you dislike about the product?
Not to being able to consult with another agent while a caller is on hold. Can only blind transfer while on hold
What problems is the product solving and how is that benefiting you?
Efficient and effective system for both the caller and the agent. Experiencing very minimal problems when on the line with the caller thus minimising disrupted calls
Exceptional-Innovative.
What do you like best about the product?
I command its quality of calls whether in-coming or out-going it has maintained an exceptional standard. Recorded quality calls of myself have been very useful to help me improve the customer experience.
What do you dislike about the product?
Thus far, nothing at all that I am not pleased with or dislike. I would recommend this product and services to any organization. I'm most impressed with the quality of its calls and efficiency and effectiveness.
What problems is the product solving and how is that benefiting you?
It helps to intergrate a better and effective customer experience. It helps to resolve the unnecessary work required to maintain systems as it is already operational, cultivates the workflow to focus on priorities and provides thorough data.
Excellent. The product quality is consistently outstanding and i would highly recommend.
What do you like best about the product?
After a call, we can take notes, making us aware of the problem and remember what the conversation was between an agent and seller.
What do you dislike about the product?
Well the timer given to take notes is short (60 seconds) and also sometimes we have an issue of the call note not being captured on Zendesk(compy software)
What problems is the product solving and how is that benefiting you?
All calls are recorded and saved to history making it easy for someone to listen to the call.
Fantastic / Marvelous
What do you like best about the product?
empower, support, and help with notes at the end of the call.
Able to code and leave review
Able to code and leave review
What do you dislike about the product?
end of the call you can not finish writing a note in 60 sec provided and the note on talk desk is not linked on zendesk.
What problems is the product solving and how is that benefiting you?
Helps automate customer interactions to improve customer experience while reducing the operational burden.
Talkdesk Helps me to load QA and provide Coaching to my Peers .
What do you like best about the product?
Talkdesk helps me view firstly monthly stats with regards to QA's scores per line on business. It helps to load coaching and recording QA's. I recently found that I could load coaching opportunities for other lines of business and download the coaching forms as well. We also use it for service level graphs and can personal to your own team or multiple teams . Great tool!
What do you dislike about the product?
Training - We could of had training to make use of the software to its full potential, nothing to dislike about the software itself.
What problems is the product solving and how is that benefiting you?
It helps leaders daily at the ease of doing their jobs, it shows you the peers that out of time with states in the call center, It also helps with QA management and gives insights to the team, The tool helps support, guide, and develop our people with ease and saves time.
Outstanding
What do you like best about the product?
It is a system that is easy to use and convenient as you are able to get quality feedback. It can be used to manage and see agents status
What do you dislike about the product?
Having to frequently update and change status manually.
What problems is the product solving and how is that benefiting you?
It helps to improve customer experience as well as ensuring that everyone is able to measure their productivity within the business. Helps work force management to manage the company's productivity, checking the available status for agents.
The quality of the calls are good and very easy to use .
What do you like best about the product?
The quality of calls are excellent. The app is easy to use and very convenient.Talk desk is easy to navigate,making it easy for everyone to use and easy learn. The different colors of the aux codes are bright and attractive. .
What do you dislike about the product?
The aftercall wait time is small,making it difficult to write notes before going available.There are times were talk desk does not not correspond ,therefore you need to refresh the app.
What problems is the product solving and how is that benefiting you?
Talk desk is time efficient , making it easy to help the next customer and making the next customer on the line not to wait to long on the line.
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