Talkdesk
TalkdeskReviews from AWS customer
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Talkdesk review
What do you like best about the product?
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting in the queue. We are also able to change to different status using the app
What do you dislike about the product?
It is not helpful when the system sometimes crashes and changes the status to offline due to system issues.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the issue of not being notified when calls come in as we get to see the sellers details and we get to see the call come in before we even answer which gives us a chance to be prepared for the call which enables us to assist the customers efficiently.
The best way to connect
What do you like best about the product?
It helps me maintain my AHT as I am able to track the amount of time I spend on a call. Helps me adhere to my work schedule, keeps me up to date with my quality scores
What do you dislike about the product?
Calls are not recorded immediately when you answer the call you have to wait at least 2 seconds before speaking for everything to be recorded
What problems is the product solving and how is that benefiting you?
Less dropped calls, minimizing the number of times I need to call the seller back. Therefore very effective and effecient production.
how useful is Talkdesk
What do you like best about the product?
I am able to see my update,it is easy to use and simple, i am able to see my Quality Assurance update everyday which motivates me the most.i am able to Aux for breaks and lunch using talkdesk. it's the most easiest system to use especially to see where i need to improve when i am assisting the customer on the call what i do wrong and when.
What do you dislike about the product?
nothing i dislike about it because it is an app that assist me with everything i need to do when i am at work.
What problems is the product solving and how is that benefiting you?
it assist in communicating with the sellers
Very likely, because it's makes things easier for agents or the company
What do you like best about the product?
Talkdesk let you aux and can report or infor you when you are exeeding your breaks, or training. It can even tell you when you have notification on activies done like QA scores.
What do you dislike about the product?
There's nothing actually, I feel like they have given it a lot of creativity. And it easy to use it
What problems is the product solving and how is that benefiting you?
It's can easy give notification about any activities and easly give access to QA scores without having to ask for an email from quality assessors. Gives different options when you want to go else where, like on break, lunch, training or coaching.
Importance of Talkdesk
What do you like best about the product?
How simple it is to navigates , and allowing us to provide customers with up to date information at the click of a button.
What do you dislike about the product?
Nothing i like everything about Talkdesk.
What problems is the product solving and how is that benefiting you?
It helps companies automate customer interactions to improve their customer experience while reducing the operational burden, it makes my workflows and focus on what matters.
Talk desk Users
What do you like best about the product?
The talk desk helped me to dial out to the customers to communicate and also be able to build a repor
What do you dislike about the product?
i have not experienced anything bad about the talk desk
What problems is the product solving and how is that benefiting you?
I have not exprienced any problems , there for currently my experience is good and it bebeficting me to be able to communicate with our customers and also satisfy and straight forwa
My work personal assistance
What do you like best about the product?
I love the fact that it is user-friendly,I am able to change the statuses for my next activity whilst on a call.
What do you dislike about the product?
Sometimes it does not ring when a call comes in. You are not able to have a conference call with other agents and the seller.
What problems is the product solving and how is that benefiting you?
It make my work to be easy and creates a better customer experience for our callers due to it multiple functions.I have quick and easy access to my quality scores.
TalkDesk is very easy to use
What do you like best about the product?
I like how easy Talkdesk is to use and understand and the Copilot is very helpful. Talkdesk is a great way to support the customers
What do you dislike about the product?
sometimes there are glitches and i have to reload
What problems is the product solving and how is that benefiting you?
TalkDesk assists in resolving customers issues
Easy to use with updated look
What do you like best about the product?
I like the look and it's easy to navigate
What do you dislike about the product?
Sometimes it is unresponsive and you are unable to change status.
What problems is the product solving and how is that benefiting you?
I am unaware of which issures are in resolution.
great tool for customer support centers
What do you like best about the product?
Talk Desk makes it easy to quicky answer calls
What do you dislike about the product?
It does disconnect without notice on occasion which is a bit inconvenient - especially if you aren't on all of the time.
What problems is the product solving and how is that benefiting you?
I know that we submitted the issue with it disconnecting randomly and that it is being investigated. It will be beneficial to have resolved as quickly as possible because it affects the amount of time that we show on certain channels.
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