Talkdesk
TalkdeskReviews from AWS customer
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Review of TalkDesk
What do you like best about the product?
- user friendly, straightforward
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
What do you dislike about the product?
- audio call recording quality was not great
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
What problems is the product solving and how is that benefiting you?
I used Talkdesk while working as a Customer Support phone agent. It saved me time and increased efficiency in my role by making call taking and transfers seamless. The customizable dashboard was also very helpful.
talk desk it helps to improve interactions with their users through access to call center.
What do you like best about the product?
talk desk is most helpful when talking to the seller and is also easy to use since every status is straightforward when auxin
What do you dislike about the product?
I dislike that at times it loses connection and is unable to hear the seller or you can hear them but when giving a response they are unable to hear you on the other side
What problems is the product solving and how is that benefiting you?
talk desk solves problems by providing contact solutions, it helps the company to improve interactions with the users. By offering a better experience, personalized interaction and improving customers experiences
Easy and simple navigation
What do you like best about the product?
It record calls, easy to use, display the seller information which makes it to find profiles, I can change status(aux) eg:lunch, breaks, meetings, training,coaching
What do you dislike about the product?
it does not record emmediately on calls it takes few seconds before recording. When transferring we unable to have the seller and the consultant on the line same time
What problems is the product solving and how is that benefiting you?
It makes it easy for me to control when answering calls since it does not automatically answer for you, it makes it easy for me to control my incoming calls.
Simple and straight forward very easy to navigate.
What do you like best about the product?
The fact that you are able to aux quickly without any hassles and it does not automatically answer calls for you. It is also simple, straight forward and very easy to navigate.
What do you dislike about the product?
It sometimes does freeze and that prevents you from auxing on time and it also sometimes drops calls whilst you still speaking.
What problems is the product solving and how is that benefiting you?
It helps with making auxing swift and easy and that is benefitting me because I don't have troubles auxing should I be running late.
Great company to work with, easy to implement.
What do you like best about the product?
Everyone that works for the company is incredible. They come to solve your business problems not sell you something. They are hands on from the top down. The tool is quick to implement and easy to scale. We use it across all lines of our business and love it. Easy to integrate.
What do you dislike about the product?
I haven't experienced any problems with the tool.
What problems is the product solving and how is that benefiting you?
Easy to use dashboarding. Easy to scale and integrate. Agents like the interface.
Best talkdesk ever
What do you like best about the product?
Easy to use
Quick & convenient
No issues
Always updates when there are changes
Updates are not delayed
I like the fact that I can listen to my own calls.
Quick & convenient
No issues
Always updates when there are changes
Updates are not delayed
I like the fact that I can listen to my own calls.
What do you dislike about the product?
Nothing at all, Talkdesk is very simple & straight forward.
What problems is the product solving and how is that benefiting you?
I can listen to my calls
I can view my coaching & feedback
I can view my QA scores
It automatically counts my calls for the day & month
It shows a red dot when I have something updated on my talk desk
The best part for me is the warm transfer from one department to another.
I can view my coaching & feedback
I can view my QA scores
It automatically counts my calls for the day & month
It shows a red dot when I have something updated on my talk desk
The best part for me is the warm transfer from one department to another.
TalkDesk is a Wonderful Solution
What do you like best about the product?
Having used other Telephony systems in the past, Talk Desk is a wonderful solution to our everyday work. I love being able to customize the dashboards and how easy it is to create. I use this platform everyday as part of my role as a customer support supervisor. I love being able to quickly monitor calls to ensure that my agents are able to provide our customers with amazing service. It was easy to learn and modify.
What do you dislike about the product?
I believe that the AI tool could be enhanced upon as well as the reporting aspects. They are a bit clunky.
What problems is the product solving and how is that benefiting you?
The ability to monitor my associates calls in real time to ensure that they are providing world class customer service. The dashboards allow me to know my current business in real time.
Making our agents lives easier
What do you like best about the product?
I like copilot and the interaction summary
What do you dislike about the product?
Sometimes the AI is not as accuracte as we would like.
What problems is the product solving and how is that benefiting you?
We are able to add front end messaging quickly to address larger than normal quques or to put out important messages to our callers.
Best Experience with Talk Desk As a call Center Agent.
What do you like best about the product?
The quality of the calls are good , you can listen to your calls afterwork, and calls are recorded just to assure the customers that their personal information wont be shared to third parties . I also love the fact that it is easy to use and it has new features to help me navigate and give me time to record information about what was happening on the call before taking the next call , like After call work .
What do you dislike about the product?
So far I've had the best experience using talk desk at work .
What problems is the product solving and how is that benefiting you?
Currently it has added more features to accomodate me at a workplace ,timer to read time you have after call before taking next call and auxing to the right feature when pressed it before time for after call has finished.
My best Talkdesk review
What do you like best about the product?
I can view my Quality Score, Monthly stats and Calls for the day.
What do you dislike about the product?
System Issues(technical issues), the after call is too short
What problems is the product solving and how is that benefiting you?
It's helps companies automate customer interactions to improve their customer experience while it's minimize the operational burden.
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