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Best Experience with Talk Desk As a call Center Agent.
What do you like best about the product?
The quality of the calls are good , you can listen to your calls afterwork, and calls are recorded just to assure the customers that their personal information wont be shared to third parties . I also love the fact that it is easy to use and it has new features to help me navigate and give me time to record information about what was happening on the call before taking the next call , like After call work .
What do you dislike about the product?
So far I've had the best experience using talk desk at work .
What problems is the product solving and how is that benefiting you?
Currently it has added more features to accomodate me at a workplace ,timer to read time you have after call before taking next call and auxing to the right feature when pressed it before time for after call has finished.
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My best Talkdesk review
What do you like best about the product?
I can view my Quality Score, Monthly stats and Calls for the day.
What do you dislike about the product?
System Issues(technical issues), the after call is too short
What problems is the product solving and how is that benefiting you?
It's helps companies automate customer interactions to improve their customer experience while it's minimize the operational burden.
Talkdesk review
What do you like best about the product?
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting in the queue. We are also able to change to different status using the app
What do you dislike about the product?
It is not helpful when the system sometimes crashes and changes the status to offline due to system issues.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the issue of not being notified when calls come in as we get to see the sellers details and we get to see the call come in before we even answer which gives us a chance to be prepared for the call which enables us to assist the customers efficiently.
The best way to connect
What do you like best about the product?
It helps me maintain my AHT as I am able to track the amount of time I spend on a call. Helps me adhere to my work schedule, keeps me up to date with my quality scores
What do you dislike about the product?
Calls are not recorded immediately when you answer the call you have to wait at least 2 seconds before speaking for everything to be recorded
What problems is the product solving and how is that benefiting you?
Less dropped calls, minimizing the number of times I need to call the seller back. Therefore very effective and effecient production.
how useful is Talkdesk
What do you like best about the product?
I am able to see my update,it is easy to use and simple, i am able to see my Quality Assurance update everyday which motivates me the most.i am able to Aux for breaks and lunch using talkdesk. it's the most easiest system to use especially to see where i need to improve when i am assisting the customer on the call what i do wrong and when.
What do you dislike about the product?
nothing i dislike about it because it is an app that assist me with everything i need to do when i am at work.
What problems is the product solving and how is that benefiting you?
it assist in communicating with the sellers
Very likely, because it's makes things easier for agents or the company
What do you like best about the product?
Talkdesk let you aux and can report or infor you when you are exeeding your breaks, or training. It can even tell you when you have notification on activies done like QA scores.
What do you dislike about the product?
There's nothing actually, I feel like they have given it a lot of creativity. And it easy to use it
What problems is the product solving and how is that benefiting you?
It's can easy give notification about any activities and easly give access to QA scores without having to ask for an email from quality assessors. Gives different options when you want to go else where, like on break, lunch, training or coaching.
Importance of Talkdesk
What do you like best about the product?
How simple it is to navigates , and allowing us to provide customers with up to date information at the click of a button.
What do you dislike about the product?
Nothing i like everything about Talkdesk.
What problems is the product solving and how is that benefiting you?
It helps companies automate customer interactions to improve their customer experience while reducing the operational burden, it makes my workflows and focus on what matters.
Talk desk Users
What do you like best about the product?
The talk desk helped me to dial out to the customers to communicate and also be able to build a repor
What do you dislike about the product?
i have not experienced anything bad about the talk desk
What problems is the product solving and how is that benefiting you?
I have not exprienced any problems , there for currently my experience is good and it bebeficting me to be able to communicate with our customers and also satisfy and straight forwa
My work personal assistance
What do you like best about the product?
I love the fact that it is user-friendly,I am able to change the statuses for my next activity whilst on a call.
What do you dislike about the product?
Sometimes it does not ring when a call comes in. You are not able to have a conference call with other agents and the seller.
What problems is the product solving and how is that benefiting you?
It make my work to be easy and creates a better customer experience for our callers due to it multiple functions.I have quick and easy access to my quality scores.
TalkDesk is very easy to use
What do you like best about the product?
I like how easy Talkdesk is to use and understand and the Copilot is very helpful. Talkdesk is a great way to support the customers
What do you dislike about the product?
sometimes there are glitches and i have to reload
What problems is the product solving and how is that benefiting you?
TalkDesk assists in resolving customers issues
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