Talkdesk
TalkdeskExternal reviews
2,499 reviews
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A tool for almost every telecommunications business
What do you like best about the product?
Talkdesk has many innovative features that go beyond talk desk being a Auto dailer. Offering a lot AI features and reporting.
What do you dislike about the product?
Talkdesk can have some latency because of its size and if you are using the web browser version.
What problems is the product solving and how is that benefiting you?
Talkdesk has a feature called Speech to text transcription. This allow the AI to transcribe the speech on calls to text clearly and accurately. This means I know longer have to listen to calls and type out these transcript myself saving me a huge amount of time.
Talkdesk is very easy to use, User friendly, and offers the best navigation system
What do you like best about the product?
easy to navigate, always updates of our scores so we stay updated, it is very easy to start every single day
What do you dislike about the product?
sometimes it blickers making it hard for sellers to hear to us
What problems is the product solving and how is that benefiting you?
talkdesk makes it easire for us to commmuicate with our sellers, makes things very effectient, and we can easily navigate through talkdesk and that makes it easy to make our sales on a daily basis
TalkDesk Daily User Review
What do you like best about the product?
I really love using the copilot feature to keep track of a conversation and be able to retrieve numbers and other key details from customer calls.
What do you dislike about the product?
I do not like that the aplication is locked ontop of all other windows unless minimizied, also I find that it pulls alot of resources and banwith to run at times.
What problems is the product solving and how is that benefiting you?
Talkdesk had replaced very utdated system that took multiple programs to do what Talkdesk alone can accomplish
Talkdesk Is a Helpful Application When Aiding Our Customers
What do you like best about the product?
The thing I like the best about talkdesk is the New Copilot Feature. This is super helpful if you did not hear the customer or what to look back at your notes.
What do you dislike about the product?
What I dilike about talkdesk, is the cache issues that can cause issues with our dispositions or our Mics.
What problems is the product solving and how is that benefiting you?
Talkdesk provides us a helpful phone application to speak to our team members and to our customers.
Talkdest the best invention ever.
What do you like best about the product?
Talk desk makes it easier for us to make and take calls and it is very easy to use.Talkdest also allows us to view our Quality assurance scores easily,in that way we are able to monitor our performance.
What do you dislike about the product?
At the moment,I have not seen anything that I dislike about talk desk.
What problems is the product solving and how is that benefiting you?
Talk dest is making it easier for us to communicate with our our customers,It makes it easy for us to view our Quality assurance scores and track our performance and this is making it easier for us to
Talkdesk has been great
What do you like best about the product?
Talkdesk is fast and reliable, Sound quality is great, and if I need to go back to a call - I can use the recording feature.
What do you dislike about the product?
There are frequent disruptions and updates that users are not aware of until the next business day or so
What problems is the product solving and how is that benefiting you?
NA
TalkDesk Review
What do you like best about the product?
I like the simplicity and more updated feeling/functions than the previous app!
Time saver!
Time saver!
What do you dislike about the product?
Sometimes the AI does not understand accents from players and records wrong for the case.
What problems is the product solving and how is that benefiting you?
The AI feature and callback features are solving a lot of issues and benefiting for the greater
Talkdesk review
What do you like best about the product?
The thing I like most about Talkdesk is how easy it is to use
What do you dislike about the product?
There is not much that I do not like about Talkdesk
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easier for us agents by using its AI transcript for each call. It provides a summary of the call which can be very beneficial when you are on a long call and cant remember all details.
The best phone for a corporate world
What do you like best about the product?
I love the fact that it gives me and my colleagues best many options to aux on , like lunch break , etc. I love the tittles when we disposition a call , where i get to categorize the type of call i was in . Most importantly talk desk doesnt jam or freeze , always working perfectly and fast . I also love how it gives us time (aftercall) to breath after the call and take down notes about the call. Its really easy to nevigate through it.
What do you dislike about the product?
Honestly nothing , so far it has been the great of greatest experience using talk desk .
What problems is the product solving and how is that benefiting you?
Talk desk has added more featurs like counting time before i go available for the next call . That gives me time to get ready for the next call . Talk desk has also added feature where i am able to see my coachings from my team leader .
Very easy to use.
What do you like best about the product?
Quick responses and the number of features included.
What do you dislike about the product?
The updates that are needed on a regular basis.
What problems is the product solving and how is that benefiting you?
I am able to locate all of the activities and interactions with a person as Talkdesk records all the interactions
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