Talkdesk
TalkdeskExternal reviews
2,461 reviews
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first time user, easy platform
What do you like best about the product?
Its very simple to use and information is easy to find after a call is over
What do you dislike about the product?
i have to refresh to see the call history
What problems is the product solving and how is that benefiting you?
i work in customer support and we help people with the card service we provide.
Talk desk is a mostly great telephone software.
What do you like best about the product?
Its very simple to use and I haven't had many issues with it.
What do you dislike about the product?
Our company runs into issues with it working for some employees.
What problems is the product solving and how is that benefiting you?
It helps us run our business and be efficient in helping customers.
Recommendations to others considering the product:
No software is bullet proof...I would say that this product works great for our business. I have had mostly great experiences with the product with very little issues.
Great Quality Transparent Functionality
What do you like best about the product?
The call quality is impressive and the ability to navigate its different functions (status, casing, etc.).
What do you dislike about the product?
It can seem like a lot to ask if you are having sales or support specialists set up their own Talkdesk. Plugin dependency + desktop app.
What problems is the product solving and how is that benefiting you?
We originally chose Talkdesk because of poor Zendesk talk functionality. This has provided a more consistent experience.
Recommendations to others considering the product:
If you are looking for a much better alternative to Zendesk talk or a simple softphone solution, this is it!
Good system for customer calls
What do you like best about the product?
The ability to review previous call recordings.
What do you dislike about the product?
We have used the programme integrated with Zendesk and have found that we don't always get notified of incoming calls.
What problems is the product solving and how is that benefiting you?
Our customer support team work remotely and it allows us to manage incoming calls without needing handsets or individual numbers.
Appreciate our current CSM support!
What do you like best about the product?
I appreciate our CSM and his ability to support us with our questions in a timely, direct manner
What do you dislike about the product?
Unfortunately we have not been able to have all the features implemented as promised and discussed during on-boarding as well as downtime.
What problems is the product solving and how is that benefiting you?
Cloud based integration with SF
As Good as It Gets
What do you like best about the product?
I can count on Talkdesk to get me through calls simply and easily, with no drops or interruptions. It's easy to log a call with our Salesforce integration as well, and see a history of calls. The Salesforce integration is big for me and my team - we don't have to spend time logging calls - instead, we just click a button and the call is there in Salesforce.
What do you dislike about the product?
Occasionally the audio will fail on my end, so I'll end up calling someone only to have them not hear me. I think Talkdesk could fix this by searching for defects with audio hardware such as headphones/microphones. I know this has to be really difficult to build into Talkdesk, though, since there are only a million kinds of headphones/mic sets that users might be using.
What problems is the product solving and how is that benefiting you?
Talkdesk is a really easy interface that is dead simple - I don't have to worry about scrambling through a complicated interface in order to make a call. It's as easy as picking up a phone.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
Excellent product that requires further refinement.
What do you like best about the product?
Excellent support and communication from start to finish, all the various abilities to integrate with different technologies and also the ease of using the system from both a back office and user point of view.
From an admin P.O.V the whole system is a piece of cake compared to say your traditional SIP trunk or PBX system which if you have ever used are a complete nightmare and generally the opposite of useful (looking at you Mitel & Panasonic in particular!). There are other systems a bit like Talkdesk in the emerging SaaS phone based market but very few have such an array of integration possibilities and with the imminent release of an API I believe things can only get better in this arena.
From an admin P.O.V the whole system is a piece of cake compared to say your traditional SIP trunk or PBX system which if you have ever used are a complete nightmare and generally the opposite of useful (looking at you Mitel & Panasonic in particular!). There are other systems a bit like Talkdesk in the emerging SaaS phone based market but very few have such an array of integration possibilities and with the imminent release of an API I believe things can only get better in this arena.
What do you dislike about the product?
The system is not fully developed to its full potential, yet, and the future development road map could be better highlighted and organised for clients such as us who have a hectic development schedule to be better prepared.
Callbar which is their Chrome widget that sits aside the browser still needs a lot of work, you can't for instance search for a contact yet and you basically have to copy and paste from the browser rendering Callbar fairly pointless at this point in time.
All in these are really minor criticisms to a system that at its core works as it should.
Callbar which is their Chrome widget that sits aside the browser still needs a lot of work, you can't for instance search for a contact yet and you basically have to copy and paste from the browser rendering Callbar fairly pointless at this point in time.
All in these are really minor criticisms to a system that at its core works as it should.
What problems is the product solving and how is that benefiting you?
With our previous system things were dated and allowed for little improvement in integration with other technologies. Talkdesk is always evolving and will eventually be our main conduit for all customer communication be it via our website or mainline.
Talkdesk is a leap forward in terms of managing account managers and looking at day, weekly & monthly statistics to help the company accomplish its goals more efficiently.
Talkdesk is a leap forward in terms of managing account managers and looking at day, weekly & monthly statistics to help the company accomplish its goals more efficiently.
Recommendations to others considering the product:
Plan ahead what you require exactly as possible and the TD team will help all the way no problem.
Great potential. Never got a chance to gain more hands on
What do you like best about the product?
The ease, integration to current system and free support. Great comms and interface was perfect.
What do you dislike about the product?
Trial period was at a bad time and never got the hands on time I would have liked. No issues or dislikes to TD though.
What problems is the product solving and how is that benefiting you?
No problems as above other than lack of time to fully test it out. Benefits are the report capabilities
Talkdesk is a life saver!
What do you like best about the product?
It's very organized and easy for multiple people to see what is happening in our call center - we needed a dashboard that could help us do everything we needed and Talkdesk is just that! I also find it very simple to create new users!
What do you dislike about the product?
I wish there were two big things -- a mobile app to make and receive calls --- and a way for people to listen to private voicemail. We are hacking the system a little and giving ALL of our employees personal access and ring groups but it would be nice to have them private.
What problems is the product solving and how is that benefiting you?
We have a small support team that works from home a lot (with one member in Europe) and Talkdesk is helping us pull them all together simply!
Recommendations to others considering the product:
I would say go all in! We're like 75% in because we have to route things through our own software but if you can do Talkdesk and the API you'd really be in a good place.
Solved my call center problems
What do you like best about the product?
Talkdesk solved my team's issues with being able to reliably work from home and get call center calls. We were using a traditional phone provider previously that did not allow us to do this.
What do you dislike about the product?
The setup | configuration interface is a little bit confusing initially. I wish they had a standalone desktop app as opposed to living entirely inside the browser or that they would at least find a way to set different sound input/output for td as opposed to other tools being used on the machine.
What problems is the product solving and how is that benefiting you?
Business problems are reliable work from home, office, or remote capabilities for my team who was struggling. The reporting is also really helping us understand more about our callers.
Recommendations to others considering the product:
Use the customization to its full potential, there's a lot they can do!
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