Talkdesk
TalkdeskExternal reviews
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Talkdesk Review
What do you like best about the product?
It is very easy to use and allows you to integrate with zendesk
What do you dislike about the product?
I cant find anything i dont like about it.
What problems is the product solving and how is that benefiting you?
Calling customers
Great product!
What do you like best about the product?
Easy to use and integrate with CRM systems
What do you dislike about the product?
The built-in reporting Talkdesk offers could be better.
What problems is the product solving and how is that benefiting you?
Managing all sales and customer calls
Works great overall
What do you like best about the product?
I like how easy it is to customize the system to fit our business' needs.
What do you dislike about the product?
I would love it if the built-in reporting was a little more powerful. Right now, to do some of what we need to do we have to pull a CSV and work through Excel.
What problems is the product solving and how is that benefiting you?
We needed advanced routing and better live reporting.
I love talkdesk very helpful
What do you like best about the product?
tracking my stats is great i love it very helpful
What do you dislike about the product?
i have no dislikes of talk desk i love it
What problems is the product solving and how is that benefiting you?
Keeping up with calls
Easy to use and they are growing with us.
What do you like best about the product?
It's simplicity lets us get off the ground quickly.
What do you dislike about the product?
It's somewhat limiting if you have multiple teams using Talkdesk with very different use cases.
What problems is the product solving and how is that benefiting you?
Talkdesk made is very easy for us to link calls to support tickets and to have more meaningful reporting.
Intake Rep
What do you like best about the product?
I really like all the features it provides.
What do you dislike about the product?
I don't like that it ends the call when i reload.
What problems is the product solving and how is that benefiting you?
Taking and receiving all the calls necessary.
Talk-The-Talk
What do you like best about the product?
I like how easy the reporting is, as well as how felxible the program is with our offshore memebers.
What do you dislike about the product?
Better Voicemail Settings and reporting
What problems is the product solving and how is that benefiting you?
We have multiple sites with different 1800 numbers, TalkDesk makes support easy for all.
Great Phone System for Small-Medium Departments
What do you like best about the product?
I most appreciate the ease of administration and roll out. We are able to easily add/remove numbers, agents, IVR options, etc as required based on operational needs. The provided reports also allow us to analyze our performance quite well. TalkDesk support has been very responsive and helpful.
What do you dislike about the product?
There is no direct connection to Power Bi. This would be useful for our organization to perform more advance reporting without having to utilize exports. The reporting snapshots provided are great for spot checking certain aspects of phone performance, but increased ability to compare the data within the reporting section would likely improve their usefulness.
What problems is the product solving and how is that benefiting you?
We use TalkDesk to manage all of our Customer Experience inbound and outbound call needs. We have benefited from the ability to monitor real-time phone call activity, as well as the ability to report on our performance from large overviews to granular details. Additionally, TalkDesk's support has been tremendously helpful and responsive.
Recommendations to others considering the product:
Speak with the TalkDesk team certainly. They can arrange meetings with comparable organizations to allow for more in-depth conversations on their experience. Also give the trial a shot with a portion of your department to see if the platform will meet your requirements.
Very dependable phone platform
What do you like best about the product?
It's very easy to use and the up-time is very good.
What do you dislike about the product?
The reporting isn't very robust and there are rarely major updates
What problems is the product solving and how is that benefiting you?
We use Talkdesk for our customer support team. It has allowed us to scale very quickly because our agents just need an internet connection to get started.
TalkDesk is easy!
What do you like best about the product?
Super easy to use and I love the TD extension which gives me flexibility.
What do you dislike about the product?
I miss the google extension but I know that's not your fault haha
What problems is the product solving and how is that benefiting you?
We have remote reps who take calls. This gives us an affordable way to have remote reps take calls. Also the reporting features are great!
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