Talkdesk
TalkdeskExternal reviews
2,461 reviews
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Nice tool for outbound campaigns
What do you like best about the product?
Easy of use with Google chrome extension
What do you dislike about the product?
The tone is awlful and not customizable which is a very weak point at the end of the day
What problems is the product solving and how is that benefiting you?
Sales, customer support, everything dealing with customers online
Perfect with Salesforce
What do you like best about the product?
- Great customer success management
-Nice app, nice design, easy to use, good quality of sound.
-Nice app, nice design, easy to use, good quality of sound.
What do you dislike about the product?
Some numbers may not be available at some times and it's not fixed really fast, the connectivity at some point is not the best also.
What problems is the product solving and how is that benefiting you?
- Very customizable. You're able to set up the tool to integrate with your other Support platforms very easily. Talkdesk call bar on the computer is also effective (i.e. it's easy for agents to know when a call is coming to them, when they've missed a call, etc.). You an set up almost any requirements that you want for how long to ring, how long to be on hold, etc.
Ideal for support center and sales by phone.
What do you like best about the product?
I feel that with Talkdesk, I can offer a better service of support and sales to our clients, it is not the same to make a sale or a support service, through text only as it happens in other support applications, instead in talkdesk, it provides a service full voice, giving customers a clearer and easier to understand answer for them, really inquiring into what they are looking for, also has an automatic voice response service,which sometimes saves me a few moments, in which I am busy answering a call or solving a problem, and with these automatic voice responses, I can give total satisfaction to my clients, since they are not the simple automatic answers of the voice operators, but intelligent answers that really resolve, the doubts , of the person who is requesting the service.
What do you dislike about the product?
The information that is presented of the clients when initiating a contact, can be a little limited, obtaining only the basic data of them, I would like to have more detailed information of each person, for when it finishes, the service or the support that is presenting, I can deliver a more clear and complete report, with all kinds of information, that allows me to detail the interest of each person, to be able to offer them a better service and a better offer, when they need it.
What problems is the product solving and how is that benefiting you?
Many support processes can be automated, to be executed in the background, making contacts via email to customers, with text and voice messages, in this way, the sales and support managers can take care of other tasks, while talkdesk automatically, is responsible for solving all kinds of problems, with continuous monitoring of the different processes that must be performed.
Good so far...
What do you like best about the product?
I like the ease of use and quick installation and the knowledge base is very well laid out. It includes video tutorials for users and easy to follow instructions. The IVR tree routing and ring groups is incredibly simple to work with.
What do you dislike about the product?
The only thing I have noticed so far is automation of assigning voicemails to agents in ring groups. This is not a deal breaker, but i have also been informed that they are releasing a new product that will have this capability in the future.
What problems is the product solving and how is that benefiting you?
We are saving money on maintaining an on prem phone system and not having to maintain server hardware.
Recommendations to others considering the product:
Definitely recommended for at least a trial to see if it is for your company. If not no harm no foul, but if you are looking for a system that is easy to manage and it just works then check it out.
Effective Tool
What do you like best about the product?
I like how Talkdesk easily tracks my call activity in Salesforce and allows me to listen to calls months later.
What do you dislike about the product?
Sometimes connectivity to salesforce can be a little spotty.
What problems is the product solving and how is that benefiting you?
To track calls as an Account Manager and auto dial from Salesforce accounts.
Easy, efficient platform!
What do you like best about the product?
Talkdesk has really improved in the last 2 months! Very easy to use, and no technical issues!
What do you dislike about the product?
Talkdesk used to have login issues, but they have been improved.
What problems is the product solving and how is that benefiting you?
Retailer customer service and sales. Calls are able to be listened to and reviewed
Great Service, A Must Use Tool
What do you like best about the product?
Talkdesk makes interacting with customers very easy and comprehensible. TD is an excellent, easy to use tool for helping my company provide top-of-the-line customer service! I think Talkdesk's support puts the company above and beyond competitors. When we having issues with TD, their service is quick to settle any issues at hand to minimialize any service interruptions.
What do you dislike about the product?
Not very often, but the when answering a call, the call immediately drops. Or I'll receive a automated message saying, "This call was answered by another agent." I didn't know calls were routed to more than one agent at a time, and this can sometimes negatively effect my pick-up rate.
What problems is the product solving and how is that benefiting you?
Because we are easy to contact through Talkdesk, using it makes solving customer's problems and answering their questions a breeze.
Great Telephony Solution
What do you like best about the product?
The user interface is easy to work with, from both an agent and admin perspective. The ability to purchase additional numbers on demand and set up a number within a matter of minutes.
What do you dislike about the product?
You can add a ring group to multiple agents at once, but to unassign a ring group you have to do them individually.
What problems is the product solving and how is that benefiting you?
Having a local number for every city in which we operate. The ability to support multiple languages, with different business hours. And easily assigning agents to different teams (ring groups) needing additional support during peak hours.
Costumer Service is a wonderful experience with TalkDesk
What do you like best about the product?
What I like the most about TalkDesk is the knowledgeable and professional experience I have when calling costumer service with an issue. They are very quick to answer, and very helpful.
What do you dislike about the product?
What I dislike is that sometimes when I do have to call costumer service, I get someone whom I have a difficult time understanding. Then it makes it problematic to resolve the issue. Also makes it time consuming.
What problems is the product solving and how is that benefiting you?
As far as a business advantage. TalkDesk is very useful at capturing info on every call. Name Number Email Voice mail and Time and dates.
Recommendations to others considering the product:
Yes
Talk Desk
What do you like best about the product?
It is user friendly, and easy to navigate during busy times.
The note feature is a great way to stay organized! I like how fast it auto fills and I can type any information I need to. I find the layout is great, especially easy to find tabs when multitasking.
The note feature is a great way to stay organized! I like how fast it auto fills and I can type any information I need to. I find the layout is great, especially easy to find tabs when multitasking.
What do you dislike about the product?
Once in a while, there is a no notification a call is coming through. Only 1/30 calls it happens with though.
What problems is the product solving and how is that benefiting you?
Easy to assign voicemails to coworkers, for them to know who called for them.
Recommendations to others considering the product:
Give a day or so to get the layout, and after that it is a breeze.
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