Talkdesk
TalkdeskExternal reviews
2,500 reviews
from
and
External reviews are not included in the AWS star rating for the product.
One Stop SIP Application for Virtual Calls!
What do you like best about the product?
The Dashboard is quiet self-navigating. Needs no explanation, not complicated. The reporting page gives a quick overview of who is busy and who is avail.
What do you dislike about the product?
I think the SIP setup on multiple applications should be handy. I spent over 10 mins figuring our to configure SIP endpoint on Zoiper
What problems is the product solving and how is that benefiting you?
We use for Customer calls.
Great Experience!
What do you like best about the product?
Talkdesk's interface is simple and easy to use, and easy to train others on. Upon the first day of switching to TalkDesk our team was up and running and confident in the system.
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
What do you dislike about the product?
Some functions, like transferring calls internally, can be a little labor intensive but only compared to some other systems. Also, the Desktop widget does tend to account for quite a bit of CPU usage at times and has caused some increased usage of my laptops cooling systems. However, they offer a web widget as well, and a quick switch to the web-based system resolved the CPU usage issue.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed us not only to field our calls consistently without concerns of technical issues but also has provided great and intuitive native metrics that allow staffing and coverage decisions to be made confidentially.
TalkDesk after 7 months
What do you like best about the product?
I enjoy the integration with SFDC. It makes reporting a lot easier for us.
What do you dislike about the product?
At times, calls are not able to be picked up. However, every time we contact TalkDesk Support, they are helpful.
What problems is the product solving and how is that benefiting you?
We are figuring out efficiency and work capacity. It also helped us forecast for future employees needed.
Recommendations to others considering the product:
Make sure you are working closely with SFDC admins and TD support for the best experience.
Easy to use and manage
What do you like best about the product?
I like that I can create a new user from start to finish with an assigned DID and ring groups in less than 5 minutes.
What do you dislike about the product?
Perhaps overly simplistic at times. The most obvious omission is the ability to do true skills-based routing, rather than just simple ring groups.
What problems is the product solving and how is that benefiting you?
Scalability and agility were the two largest issues we had with our previous solution. Talkdesk has removed both of those obstacles to a large degree.
Recommendations to others considering the product:
It may be a little too simplistic for some call centers, but if you don't require a ton of complexity, you must take a close look.
Innovative team with clean user interface for leaders and agents
What do you like best about the product?
I love that TalkDesk listens to their customers and works to implement solutions to solve problems. This was the easiest implementation I have ever done and continues to run flawlessly for our agents and managers.
What do you dislike about the product?
I would like to see more integrations built between other systems such as zendesk and domo. Easier access to API's to do things on my own would be a plus too. I am looking for more options and out of the box solutions related to speech analytics as well.
What problems is the product solving and how is that benefiting you?
Making it easier for our agents to do their jobs, our business to report out on results, and for our customers to get the help they need when and where they need it.
Simple to Setup - Easy to Use
What do you like best about the product?
The ease of use for frontline agents is great. By not having to worry about the phone system they can offer better service to those they connect with.
What do you dislike about the product?
I would like more freedom to customize what inbound callers hear.
What problems is the product solving and how is that benefiting you?
Talkdesk is an easy to use call center option. Agents are able to connect their work with the outside world via salesforce integration.
Great Tool
What do you like best about the product?
I like this tool because is very easy to use, it's a very good integration with Salesforce and the sound is really clear.
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
What do you dislike about the product?
just one thing: sometimes the current status automatically changes from available to after call work, and you need to change every time manually your status.
What problems is the product solving and how is that benefiting you?
I can see somebody is calling in so i can better assist them.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
A simple way to reach your client
What do you like best about the product?
The best thing about Talkdesk is that it is user-friendly. If you integrate it with platforms like Salesforce you can dial your contact with a click and you and by editing the call you will get a clear report of the contact history. Better than every other platform I used before, easier and faster.
What do you dislike about the product?
Sometimes it gives some problems with specific telephone lines prividers and it makes the call unclear. Usually you can solve the problem with a restart.
What problems is the product solving and how is that benefiting you?
I can keep track of the history with all my contacts and also re-listen the calls. You can get a full report of the account life with the company.
Recommendations to others considering the product:
I would recommend the program to every telesales company as it would improve the outcome of all employees
Perfect tool for communications
What do you like best about the product?
The user interface and suite of reporting you can use in collaboration with Salesforce.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
What do you dislike about the product?
Nothing to complain about the system or the velocity.
What problems is the product solving and how is that benefiting you?
This help in any way possible to get you using TalkDesk, you can trace caller information and this has made the response efficient
Recommendations to others considering the product:
Nothing to recommend at the moment
‘Worst experience we had ’
What do you like best about the product?
It's easy to integrate into our ticketing system. Live calls and queues are easy to see so that we can modify available agents. Modifications to available agents, greetings, voicemails, extension routing as well as the way the systems are integrated are so simple and quick. Prompt and excellent customer service.
What do you dislike about the product?
There have been downtimes which can be problematic for us. Hope they can do something to reduce or better stop it altogether. At times, the customer service isn't responsive.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled our team to deliver quality customer service at a higher volume and impact level.
Recommendations to others considering the product:
Very simple to use and when time is of the essence... Talkdesk is the solution
showing 991 - 1,000