Talkdesk
TalkdeskExternal reviews
2,461 reviews
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Very easy to use and reliable software
What do you like best about the product?
Talksdesk is very easy to use and you can call practically every place in the world with just one click. It's also very reliable since, if you have a good internet connection, it works perfectly. Also, the quality of the call is usually good - although it depends also on the receiver - and their working team is always available to solve possible issues you might have.
What do you dislike about the product?
Sometimes, the dial tone can be very annoying - a problem that was partially solved by Talkdesk team - and there are times that you need to call again because your voice seems to be with a robotic filter. Besides that, no complaints at all!
What problems is the product solving and how is that benefiting you?
We are able to call people all around the world and linking it to Salesforce. It's very easy and practical for us.
Pleasant experience with Talkdesk
What do you like best about the product?
The system is really easy to use, I can call every day different countries without any issue.
The communications are clear, so far I did not face any concerns during a call or other type of inconvenience
The communications are clear, so far I did not face any concerns during a call or other type of inconvenience
What do you dislike about the product?
For my job I do not need to select the disposition, it will be faster for me to have a function avoiding this step, but it is not a problem.
What problems is the product solving and how is that benefiting you?
We are helping our customers to improve their English language.
Recommendations to others considering the product:
It is a good tool, it works perfectly if you need to make thousands of call per fay this is a really beneficial device.
Intuitive tool
What do you like best about the product?
The tool is visually appealing and easy to use. The reporting capabilities are great and users are seemingly adapting well.
What do you dislike about the product?
We have experienced some connectivity and data integrity issues. However, support is working diligently to assist and are very responsive. A few bumps in the road so far but would still recommend as a top choice.
What problems is the product solving and how is that benefiting you?
MEAST leads.
Very easy to use
What do you like best about the product?
The fastest and easiest way to call people, needs just a clic
What do you dislike about the product?
Sometimes the call closes automatically
What problems is the product solving and how is that benefiting you?
Thanks to Talkdesk we can provide Customer Service to many users of our e-learning platform
Simple and quick
What do you like best about the product?
Talkdesk is super easy to use, the simple layout makes it easy to understand how it works. It also functions very quickly and it can be taken into use in just a few seconds. The quality of the calls is mainly good and I barely never have problems with the connection.
What do you dislike about the product?
Sometimes, but very few times that I can recall, the connection is bad and I can hear my voice echo or either it sounds like a robot. In these cases all I have to do is to call the client again and each time this has fixed the issue.
What problems is the product solving and how is that benefiting you?
I contact daily employees of big companies.
An excelent tool that every company in sales must have!
What do you like best about the product?
The tool is very easy to use and have an excellent response. Also makes the task more easier while is connected to salesforce
What do you dislike about the product?
They might be a problem of connection sometimes but is rare that can happens!
What problems is the product solving and how is that benefiting you?
Is the perfect tool for Customer service or for sales
Recommendations to others considering the product:
Just try it! you will not regret if you want an easy way to manage your team and track the work done in your office
Quick, Easy to use & reliable
What do you like best about the product?
I like that you can make international calls very easily and it works well for conference calls too. It's easy to use, pick up & transfer calls.
What do you dislike about the product?
Sometimes when the connection is bad, there is an obvious delay between talking / hearing someone on the phone. I also wish we had more call reason options.
What problems is the product solving and how is that benefiting you?
Being able to work efficiently when working remotely.
Recommendations to others considering the product:
-Have good comfortable headsets
-Ensure the laptop you use is quick enough to support TalkDesk
-Ensure you have a good wifi connection
-Ensure the laptop you use is quick enough to support TalkDesk
-Ensure you have a good wifi connection
very useful
What do you like best about the product?
the best of taldesk is to be able to call without copy paste or write manually the number when you connect to salesforce it's fast and effective, you can enchain on the calls by clicking
What do you dislike about the product?
the least good is that sometimes you have to redo often update or check that everything is well connected
What problems is the product solving and how is that benefiting you?
overall it is very useful it allows to call quickly, important customer service to be able to give quick response
GREAT PROGRAM FOR CALL CENTER AND OTHERS BUSINESS SOLUTION
What do you like best about the product?
Very easy to use from PC app or even through the web page. This mode is better for reporting (sales manager)
Fast connection with SalesForce in order to call the contact through the lead and not copy and paste the number into the app
Fast connection with SalesForce in order to call the contact through the lead and not copy and paste the number into the app
What do you dislike about the product?
Sometimes we do not understand if the number we call is invalid for real or not, issue still not resolved by TD
What problems is the product solving and how is that benefiting you?
Faster communication with customers and overall faster way to have reports and overview of the business
Comfortable for use in customer service work
What do you like best about the product?
I like that we can connect salesforce and click to call directly without typing the number of customer manually or copypasting it
What do you dislike about the product?
Bugs happen like in all apps but it is resolving fast with a Talkdesk support
What problems is the product solving and how is that benefiting you?
Supporting my customers throw it makes it easy and I like I can choose the country number so my clients feel comfortable seeing local number
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