Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,427 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talkdesk review
What do you like best about the product?
Talkdesk is a very easy-to-use app that allows us to speak to sellers in a clear and professional in a way that makes it easy to daily out and receive inbound calls. We also get alerted when calls come in which makes it easy to assist sellers
What do you dislike about the product?
- Sometimes we do not get alerts when calls come in which leads to missed calls. We sometimes experience network issues that leads to missed calls.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the issues of sellers waiting for a long period in the queue to get their calls answered.
Talkdesk alerts us as agents when a call comes in with the name of the sellers making it easy to open their profiles and assist.
Talkdesk alerts us as agents when a call comes in with the name of the sellers making it easy to open their profiles and assist.
Talkdesk
What do you like best about the product?
I like how user friendly it is. I also like how it allows me to easily locate old calls and how it allows me to pause and play at any time/.
What do you dislike about the product?
I dislike how slow it is when you restart it.
What problems is the product solving and how is that benefiting you?
It pharases my conversations at all times.
talkdest has made it easy to frequently intereact
What do you like best about the product?
Very easy and quick to use and has many features and is well organised
What do you dislike about the product?
sometimes you are unable to make calls and you have to keep on restarting
What problems is the product solving and how is that benefiting you?
makes it easy for me communicate with sellers
Talkdesk
What do you like best about the product?
I like that it allows me to review all my previous calls and I like that it allows me to easily access any agents call. I also like how user friendly it is.
What do you dislike about the product?
I dislike how long it takes to open up if I have restarted my pc.
What problems is the product solving and how is that benefiting you?
It easily summarises conversations.
Talkdesk review
What do you like best about the product?
Easy to use, I am able to receive and make calls. Easy to engage with sellers.
What do you dislike about the product?
Sometimes talkdesk is slow, sometimes updates are incorrect.
What problems is the product solving and how is that benefiting you?
Serving purpose of business, making calls and receiving calls.
my review with Talkdesk
What do you like best about the product?
The most exciting part about using talkdesk is that you receive quality management where you receive your quality score to track yourself as well as where you are with quality and profiles that you have put through, also you can go to activities if you would like to listen to the previous calls that you need to double-check something or correct as calling back the seller if you need to rectify any mistakes made.
Being able to aux differently when you need to go somewhere at that specific time.
Being able to aux differently when you need to go somewhere at that specific time.
What do you dislike about the product?
The main problem with talkdesk is that it kicks you out whilst on the call and sometimes you get missed calls but it never rang and in most cases it's freezes.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving lots of problems when it comes to profiles being marked because you get feedback on what needs to be done correctly the next time and how, being able to have conversations with your colleagues as well while on the call if you need any assistance or to clarify anything that needs clarification.
Talkdest gives you the opportunity to use activities when you need to listen to your calls if you are unsure if there's something you think you forgot to say or put on your profiles so you can go back and correct that mistake and give our sellers the best services ever!
Talkdest gives you the opportunity to use activities when you need to listen to your calls if you are unsure if there's something you think you forgot to say or put on your profiles so you can go back and correct that mistake and give our sellers the best services ever!
Talkdesk Experience
What do you like best about the product?
That i am able to listen to calls made previously, meaning talkdesk keeps all call logs and I am able to access them and get confirmation needed if necessary.
What do you dislike about the product?
Nothing really, so far i don't have anything I can say I don't like about talkdesk.
What problems is the product solving and how is that benefiting you?
Making it easier to aux on our breaks, lunches, and admin for example in the morning so my entry and exit hours are recorded accordingly
Easy, Suffiecent and Tailormade
What do you like best about the product?
Reporting - Easy to search for the Reports I need on a daily. From SLA, to Number Outbound and inbound and Abandonment rate.
What do you dislike about the product?
The journey of the transfer calls from other departments.
What problems is the product solving and how is that benefiting you?
Realtime monitor and Reports are quick and easy unless you looking for a month data you need to wait a bit longer and thats understandable.
Excellent experience with talkdesk
What do you like best about the product?
the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well
What do you dislike about the product?
The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support
What problems is the product solving and how is that benefiting you?
It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation
easy to navigate
What do you like best about the product?
it is fast, effortless, and able to listen to your calls.Easy to use aux codes
What do you dislike about the product?
the aftercall timer is short, system issue make calls dropped
What problems is the product solving and how is that benefiting you?
it records calls,
enable to change aux codes
enables to review your quality management
enable to change aux codes
enables to review your quality management
showing 91 - 100