Talkdesk
TalkdeskExternal reviews
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Easy for Agents, Packed with Detailed Reports
What do you like best about the product?
The ease of use on the agent side and the possibility of having various detailed reports
What do you dislike about the product?
The fact that does not exist the italian version for some features, not italian telephone support, not easy to build a flow and manage it
What problems is the product solving and how is that benefiting you?
At the moment no problems
Talkdesk: Smarter Cloud Support for Teams
What do you like best about the product?
Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support.
What do you dislike about the product?
The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable.
What problems is the product solving and how is that benefiting you?
I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day.
Streamlined Customer Support with Talkdesk
What do you like best about the product?
I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly.
What do you dislike about the product?
Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods.
What problems is the product solving and how is that benefiting you?
I use Talkdesk for managing customer support. It ensures no calls are missed, streamlines call routing, automates workflows, and provides reporting and analytics, improving response efficiency and satisfaction, and helps in providing personalized support.
Reliable cloud calling platform that scales well for growing support teams!!
What do you like best about the product?
I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports.
What do you dislike about the product?
Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother.
Exceptional AI-Powered Contact Center for Seamless Customer Support
What do you like best about the product?
We use Talkdesk for bettering our customer service and support and it has been working well. It is a great auto dialer and works amazing well as a contact center and we always leverage on AI to ensures fast and reliable customer support.
It comes with amazing AI Voice Assistants that helps in handling repetitive customer care tasks such as queries and it auto directs customers to the right agents depending on the issues.
With the tool, we also improve agent performance thanks to features such as knowledge base and ease of recording and analyzing calls provides agents with right suggestions to help customers.
It comes with amazing AI Voice Assistants that helps in handling repetitive customer care tasks such as queries and it auto directs customers to the right agents depending on the issues.
With the tool, we also improve agent performance thanks to features such as knowledge base and ease of recording and analyzing calls provides agents with right suggestions to help customers.
What do you dislike about the product?
Using is Talkdesk is straightforward and it has all the features we need in place. No malfunctioning to report.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to better and improve customer support and it has awesomely delivered. It offers amazing AI features and coupled with the customer service automation, we have greatly improved our customer support and this leads to customer satisfaction.
Effortless Call Management with Powerful AI Features
What do you like best about the product?
I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores.
What do you dislike about the product?
I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting.
What problems is the product solving and how is that benefiting you?
Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms.
Outstanding Communication Platform with Powerful Integrations and Analytics
What do you like best about the product?
Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
What do you dislike about the product?
Talkdesk has issues with call quality where Internet connection is a must
Talkdesk has price transparency issues, something that makes it hard for company to budget
Talkdesk has price transparency issues, something that makes it hard for company to budget
What problems is the product solving and how is that benefiting you?
Talkdesk offers a unified contact center that ensures proper customer communication and improved engagement that brings more sales
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
Talkdesk's Reliability Keeps Us Connected
What do you like best about the product?
Talkdesk is available almost all the time and comes with its own KPIs.
What do you dislike about the product?
We receive support through tickets, but we do not have an account manager to keep us informed about updates or news related to Talkdesk.
What problems is the product solving and how is that benefiting you?
Our call center operates online, so we don't have to be in the same location to receive our calls.
Easy Integration and Great Support, but Studio UI Needs Improvement
What do you like best about the product?
It is easy to use and can be integrated with other CRMs quite easy. Good support team by the talkdesk.
What do you dislike about the product?
UI of Studio and Automation Designer can be improved.
What problems is the product solving and how is that benefiting you?
Studio flows helping in enhancing customer experience better than ever.
Talkdesk
What do you like best about the product?
Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support.
What do you dislike about the product?
Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software.
What problems is the product solving and how is that benefiting you?
We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support .
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