Talkdesk
TalkdeskExternal reviews
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Talkdesk: Flexible, AI-Powered Support That Streamlines Customer Service
What do you like best about the product?
Talkdesk is an amazing platform, it is making customer support easier and more efficient. Talkdesk provides a lot of flexibility with it's cloud based software that means agents can work from anywhere. Also it has the great integration ability with other business tools so everything feels connected. The main best thing about it is that it's focus on AI and automation. They have some smart features that helps in streamlining the tasks.
What do you dislike about the product?
As far my experience with it, it's a great platform with an amazing features.
What problems is the product solving and how is that benefiting you?
Talkdesk help in solving problems of customer service space. It solved the issues of fragmentation of tools, as companies have separate system for email, phone support and customer data that creates inefficiencies and confusion. Talkdesk helps in bringing all these channels into one platform that helps agents to manage customer interaction and responder faster.
Easy Integration and Great Support, but Studio UI Needs Improvement
What do you like best about the product?
It is easy to use and can be integrated with other CRMs quite easy. Good support team by the talkdesk.
What do you dislike about the product?
UI of Studio and Automation Designer can be improved.
What problems is the product solving and how is that benefiting you?
Studio flows helping in enhancing customer experience better than ever.
Very useful platform
What do you like best about the product?
What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively.
What do you dislike about the product?
What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us streamline our customer support operations by centralizing all inbound and outbound communication into one cloud-based platform.
Evaluating Talkdesk: Strengths, Weaknesses, and User Experience
What do you like best about the product?
Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed.
What do you dislike about the product?
Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps
What problems is the product solving and how is that benefiting you?
One, as an agent often spend a lot of time on after-call work (logging, summarizing, data entry), finding information, or switching between tools/systems. This slows down service, increases error risk, and drains agent morale, Calls (or other interactions) may not always be routed to the best available agent, there can be delays, overflow, etc. This reduces first contact resolution, and frustrates customers
Taldesk: Customer Services
What do you like best about the product?
I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it
What do you dislike about the product?
Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner
What problems is the product solving and how is that benefiting you?
Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes.
Talkdesk
What do you like best about the product?
Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support.
What do you dislike about the product?
Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software.
What problems is the product solving and how is that benefiting you?
We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support .
Talkdesk: Call centre that actually works
What do you like best about the product?
First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance.
What do you dislike about the product?
For some features it provide limited access .When adding features it is quite expensive.
What problems is the product solving and how is that benefiting you?
It customizes all details at one place which makes work more easy. It can integrates with any tool and CRM. It includes AI which makes work more easy. It also automates the IVR and call routing and all the things I got at one platform and mostly easy t use.
Efficient,Scalable, and Insightful Contact Center Solution.
What do you like best about the product?
Ease of Use, Multi-Channel Support, Strong Integration, Advanced Analytics, Automation & AI, Scalability, and Security.
What do you dislike about the product?
Learning curve for advanced features and pricing.
What problems is the product solving and how is that benefiting you?
Talkdesk is allowing us to improve our customers Call Centre experience, with the enhanced features and advanced reporting.
Talkdesk has empowered our contact center to grow and succeed
What do you like best about the product?
What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away.
Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart.
Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart.
What do you dislike about the product?
There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions.
Great platform for call management
What do you like best about the product?
Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis.
What do you dislike about the product?
Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients.
What problems is the product solving and how is that benefiting you?
Talkdesk has added lots of automated features which help us greatly in the large production we are handling. Most recently the new AI grading agent for Quality Assurance has been a huge help to our team. This new feature has helped us grade even more calls and catch any areas of improvement that may have been missed before.
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