Heap
HeapReviews from AWS customer
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Heap is the ultimate tool for analytics power users
What do you like best about the product?
Heap is amazingly easy to get up and running. With a code snippet added to a page, you get incredible insights without needing to add track events throughout your application.
What do you dislike about the product?
I use Heap on all of my projects where the clients can afford it. It's a really expensive price point and the tiers are really steep. I've had 3 projects use it on the free tier and as soon as we hit the max sessions, we had to switch to Google Analytics.
What problems is the product solving and how is that benefiting you?
Creating custom reports and running granular details on what our customers are actually doing.
Best tool for tracking events and funnels and segments on your website.
What do you like best about the product?
I like that you can place the tag and then everything in DOM collects which you can later compile and name the elements already tracked.
What do you dislike about the product?
Pricing is a bit high. I also wish the UI was a bit more updated.
What problems is the product solving and how is that benefiting you?
Funnel drop offs, time on funnel, segment sizes
Recommendations to others considering the product:
Give heap a try by just place the tag.
Heap is just awesome
What do you like best about the product?
What I like the best is the fact that I can go anytime to Heap and just create an event. Then Heap will return to me all the tracking data related to my new event, even before my event was created.
What do you dislike about the product?
Not very often, but sometimes Heap can be a bit slow while loading reports. (But that doesn't hurt that much)
What problems is the product solving and how is that benefiting you?
Learning more about the users of my web app, also learning about the impact of each feature I release to my customers.
Great product
What do you like best about the product?
Heap gets a lot of things right. The combo of auto-capturing data, being able to track important stuff via API, and then solid analysis tools is reallly great.
What do you dislike about the product?
The limits in the free tier is a bit annoying, especially combined with the only upgrade path being $500/mo. I’d like to see a more clear upgrade path, and ideally a plan that is in the 50-150/mo range. Mobile app or at least better mobile website would be great too.
What problems is the product solving and how is that benefiting you?
Marketing attribution and conversion funnels are great. Exploring product engagement is really good too.
Great asset
What do you like best about the product?
Simple to use, very powerful, and no engineering support required
What do you dislike about the product?
Dashboards are a bit tough to figure out
What problems is the product solving and how is that benefiting you?
We are able to understand our funnel much better.
great tool
What do you like best about the product?
easy to implement, great for tracking , real time data
What do you dislike about the product?
no mobile dashboard , basically doesnt work on mobile
will be great if can be implemented as sr exec, I need to be able to use it via app
will be great if can be implemented as sr exec, I need to be able to use it via app
What problems is the product solving and how is that benefiting you?
customer tracking
Recommendations to others considering the product:
love it, must improve view on mobile
Simple and effective
What do you like best about the product?
I like that it provides simple apis to send data.
What do you dislike about the product?
It sometimes feels less than comprehensive.
What problems is the product solving and how is that benefiting you?
Conversion tracking and attribution.
Heap is a life saver!
What do you like best about the product?
I love getting insights in real time about user activity. With my react native app (expo) this was the only option for us to get real time user activity that we were looking for. Since implementing heap revenue and customer retention has increased.
What do you dislike about the product?
No major downsides. If anything I wish the data would stream in real time rather than constantly having to query.
What problems is the product solving and how is that benefiting you?
We notice trends in user behavior, most insightful is where users drop off or get stuck on a certain screen
Heap Review
What do you like best about the product?
Ability to see path analysis, easy implementation in code base
What do you dislike about the product?
Path analysis could be fleshed out more. Ability to copy reports to/from environments could be better
What problems is the product solving and how is that benefiting you?
We can visualize session counts over time, also good to see adoption rate of new features in app.
Excellent analytics tool
What do you like best about the product?
I don’t have to know what I need to track from the get go as Heap tracks everything.
What do you dislike about the product?
The dashboard feature isn’t the most advanced.
What problems is the product solving and how is that benefiting you?
We are able to understand our customer funnel really well.
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