Heap
HeapReviews from AWS customer
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Invaluable Tool!
What do you like best about the product?
I love how easy it is to navigate what are you looking for and if you can't find it, the documentation and reps are helpful. The Heap team is always striving to come up with better ways to define reports and gather data. I like the addition of suggested reports.
What do you dislike about the product?
Some things feel a little limiting. I wish you could put more than 12 reports on a dashboard. Sometimes there are lots of KPIs we're trying to keep track of at once and dashboards make it easy to do so. I wish we could do a little more comparing of reports side by side.
What problems is the product solving and how is that benefiting you?
We like to track behaviors, look up user flow if there is a customer reporting issues, track sales, make project priority decisions.
Recommendations to others considering the product:
Have a standard and naming convention for how you define and organize events.
Powerful analytics tool
What do you like best about the product?
Ability to easily define and capture metrics from web + mobile apps. Ability to easily create reports. Report query speed is excellent.
What do you dislike about the product?
Requires time to ensure event definition is accurate, event naming convention and duplicate events can be a challenge with multiple users. 'Out of the box' reporting is barebones.
What problems is the product solving and how is that benefiting you?
Tracking adoption of features over time. One off reporting of core product metrics.
A Little Bit Of Heap
What do you like best about the product?
It goes a long way, the level of information available and the ability to track any activity on site has been an incredible help.
What do you dislike about the product?
Not being able to search users based on their session utm (only available for initial tracking data)
What problems is the product solving and how is that benefiting you?
We are able to monitor the activity on our website and implement changes and review content on a daily basis. Delivering insight to those who need it, WHEN they need it.
Recommendations to others considering the product:
Know what you wnt out of Heap before you begin. Implement what you need as you go.
Deep insights into our customers
What do you like best about the product?
Heap provides deep insights into how our customers use the platform and allows us to proactively monitor product usage.
What do you dislike about the product?
Heap is not the most intuitive tool when you are first starting out.
What problems is the product solving and how is that benefiting you?
Greater insights into our customers
Helping shape the future of our product one click at a time
What do you like best about the product?
flexible dashboards and the events visualiser
It's really helped me streamline the data overview of our platform.
The speed to generate reports and update queries is wonderfully fast.
It's really helped me streamline the data overview of our platform.
The speed to generate reports and update queries is wonderfully fast.
What do you dislike about the product?
Would like to get sometimes more control over filtering options (hostnames), being able to duplicate reports to make more specific versions and small amendments we need.
What problems is the product solving and how is that benefiting you?
Getting an overview of platform and solving UI and UX issues.
Most important of all I get this data quickly and easily digestable.
Most important of all I get this data quickly and easily digestable.
Recommendations to others considering the product:
It's a great tool which can deliver outstanding insight into you web app performance quickly and efficiently,
Great user insights and in depth analytics
What do you like best about the product?
The ability to really hone in on the behaviours of our users helps us no end with how we can better service them.
What do you dislike about the product?
It takes some training to unlock its full potential, but its worth it!
What problems is the product solving and how is that benefiting you?
The behaviours of our users and where they are spending most of their time within our product. Allowing us to focus our energy appropriately to developing a better tool for our clients.
Recommendations to others considering the product:
Take the time to learn all of its capabilities!
HEAP is Analytics made easy
What do you like best about the product?
Virtually code-free implementation of analytics. As a non-tech user, I can easily configure events & set up dashboards for analysis our our product at a glance. It's the first few tabs I open each day in my browser.
What do you dislike about the product?
There's nothing much to dislike. I think accessing the HEAP Dashboard on mobile is not currently available? If basic pages like the dashboard (view only perhaps) can also be accessed through a web app it can be pretty useful when we are on the go.
What problems is the product solving and how is that benefiting you?
Studying user interactions with our platform. Insight into user bottlenecks where we can work with users to improve design. What we learn through HEAP can guide our development work, so we don't build blind.
Recommendations to others considering the product:
Just get started. It's fuss-free and easy to start & keep continue using
Awesome data analysis tool!
What do you like best about the product?
The best feature is that it tracks all historical customer information even for events that you don't specifically define. It is also very powerful when you development team starts to input in server side and customer events.
What do you dislike about the product?
It is alittle bit limited in how you can do more complex analysis of the data within the heap platform. Its perfect for most teams but at ver advance levels you need to export the data to a new database to run complex queries.
What problems is the product solving and how is that benefiting you?
We use it for full funnel analysis and optimization. It has helped point out key drop off spots. We also use it to track our optimizely a/b test groupings and analyze how a/b tests are performing.
Recommendations to others considering the product:
Heap has a great support team for our account. They are always very response and we share a slack channel with them to communicate.
Easy to use for anyone
What do you like best about the product?
I love the event visualizer which made it so intuitive to use for a designer like me. Defining events took seconds instead of asking another team member to do it.
What do you dislike about the product?
I can't think of anything that I didn't like about heap
What problems is the product solving and how is that benefiting you?
We're making data informed decisions when looking to improve our product.
Recommendations to others considering the product:
Definitely recommend it if you want to save time and enable more employees to build out the analytics
Heap is great, but not very user friendly.
What do you like best about the product?
Heap has a unique way of tracking usage which is easy to setup and manage but requires some personnel training to get a hang of.
What do you dislike about the product?
The way dashboards are presented is not very flexible in terms of viewing options and modeling and the fact that data always seems skewed at the start of every period is a bit annoying
What problems is the product solving and how is that benefiting you?
The ability to track actual usage on platforms with little setup time and reasonable learning curve
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