Heap
HeapReviews from AWS customer
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Heap - A very insightful behavioral analytics tool
What do you like best about the product?
I like how it captures all the data automatically with just a few lines of code on the page/ domain.
What do you dislike about the product?
Graphical UI can improve a little. More options to chart out different visualizations
What problems is the product solving and how is that benefiting you?
It gives us integration with a lot of different tools like VWO, that helps us to get insights and dig deeper into the control and variant group which helps us make key business decisions.
User-friendly visual analytics
What do you like best about the product?
The plug and play aspect of the application is the best part - it saves your data before you even know what you want to analyze! Flexible options for visuals and tables to let you both easily view high level and dig in to the details. The interface is intuitive and the product is easy to learn how to use. Plus, they regularly update with new looks and features!
What do you dislike about the product?
It can sometimes be challenging to drill down to what I need to see, but the application I use Heap for is extremely complex with a lot of moving parts so that is mostly on my end. Reports are very easy to use, but I think that in some cases the navigation and update options could be more intuitive and flexible.
What problems is the product solving and how is that benefiting you?
I am finding where our customers are encountering site errors, and where they are dropping out of the funnel between arriving at our site and completing their order. Primary benefit I have gotten out of Heap is the ability to create custom API elements focused around new features that we add to our application to provide easy insights into whether they resonate with customers or not.
Best tool for cross-platform product analytics
What do you like best about the product?
It is easy-to-install due to autocapture of events feature.
No code is needed, no need to predefine events that we want to track.
Heap tracks not only clicks but also page views, submits, sessions and changes.
They have an education platform Heap University to upgrade analytical skills.
Their Sales and Customer Success are very responsive, patient and happy to help at any stage of onboarding process.
The pricing is not the lowest but still more affordable than some other tools on the market.
No code is needed, no need to predefine events that we want to track.
Heap tracks not only clicks but also page views, submits, sessions and changes.
They have an education platform Heap University to upgrade analytical skills.
Their Sales and Customer Success are very responsive, patient and happy to help at any stage of onboarding process.
The pricing is not the lowest but still more affordable than some other tools on the market.
What do you dislike about the product?
I can't say there is much to dislike, only minor things:
As any analytical tool, it takes some time for learning and adopting a tool.
It doesn't have autocapture for desktop native apps.
Heap doesn't work with the latest Jetpack compose yet.
The roles defined in Heap for managing it are not very clear and require additional explanation.
As any analytical tool, it takes some time for learning and adopting a tool.
It doesn't have autocapture for desktop native apps.
Heap doesn't work with the latest Jetpack compose yet.
The roles defined in Heap for managing it are not very clear and require additional explanation.
What problems is the product solving and how is that benefiting you?
Our team was looking for a cross-platform solution that allows us to track our users from their acquisition to churn, see how they move between platforms, switch paid plans, adopt features and become inactive and answer the main question of WHY.
Once installed we have immediately seen how valuable this information can be not only for the product team, but also for developers, sales and marketing.
While selecting a tool we had some concerns about the efforts that would be needed in order to install and support such add-on to our platform, but in fact, our development team has been super-excited to see how easy it is. It also allowed us to remove some other tools that we've been using before because now we can have one source of truth.
Now, when launching a new feature, we no longer need to wait for Analytics department to come up with certain metrics or for developers to set up events before the release, all this happens automatically.
Once installed we have immediately seen how valuable this information can be not only for the product team, but also for developers, sales and marketing.
While selecting a tool we had some concerns about the efforts that would be needed in order to install and support such add-on to our platform, but in fact, our development team has been super-excited to see how easy it is. It also allowed us to remove some other tools that we've been using before because now we can have one source of truth.
Now, when launching a new feature, we no longer need to wait for Analytics department to come up with certain metrics or for developers to set up events before the release, all this happens automatically.
Recommendations to others considering the product:
If you have multiple apps, Heap will be your go-to solution and most valuable spent for the budget.
Use their trial to see how easy it is to install and use and I'm sure all your teams will be happy to use it as well.
Use their trial to see how easy it is to install and use and I'm sure all your teams will be happy to use it as well.
Empowers cross functional teams
What do you like best about the product?
allows both product/engineering and non-engineering teams to quickly gain insights into funnel and behavioral data on our website across web properties.
What do you dislike about the product?
API / rate-limiting can be improved to scale better
What problems is the product solving and how is that benefiting you?
Rapid insights for online behavioral data and funnel analysis. Heap allows teams across the company to quickly dig through events and funnels without too much involvement from the webapp team to customize instrumentation.
Intelligent platform, with even more intelligent customer support
What do you like best about the product?
Heap University hands down. It helps you scale up quicker than you’d ever think.
What do you dislike about the product?
As expected, the learning curve is relatively steep. Creating and defining all the events is very tedious and the UI could be a bit better to guide you through this process.
What problems is the product solving and how is that benefiting you?
Our product team is using it to answer questions on the fly.
Recommendations to others considering the product:
None at this stage. Relatively new to the platform.
Powerful platform, user friendly interface
What do you like best about the product?
User interface is easy to use, API documentation is clear
What do you dislike about the product?
API is a bit limited. Could offer more functionality.
What problems is the product solving and how is that benefiting you?
Better understand user behaviour.
User-friendly and constant improvements
What do you like best about the product?
Heap retroactively applies definitions to events in the past, which makes it possible to perform back-analyses. Very few competitors offer this capability.
I also love the Event Visualizer. It makes defining events as easy as point-and-click.
I also love the Event Visualizer. It makes defining events as easy as point-and-click.
What do you dislike about the product?
The dashboard feature is very limited. You can only add graphs in two sizes. There is a limit to the number of reports you can add, and you cannot annotate. Another issue is that Heap suffers from Race Conditions. Defining events that happen at similar times can lead to situations where you cannot tell which happened first, especially in the Users view.
What problems is the product solving and how is that benefiting you?
1) Heap helps us identify points of friction and drop-off. We can create funnels that show when and where users discontinue our online applications
2) Heap helps us debug edge cases. Using their Users view, we can look up customers who had an abnormal experience and pinpoint the exact sequence of events that occured.
2) Heap helps us debug edge cases. Using their Users view, we can look up customers who had an abnormal experience and pinpoint the exact sequence of events that occured.
Heap provides us with the critical data we need
What do you like best about the product?
The fact that once you add the Heap code to your website, every interaction is captured. You just need to worry about mining that data. No need to set up goals and not have the data from before the goals were setup.
What do you dislike about the product?
Heap is extremely powerful and can be a challenge for more novice users.
What problems is the product solving and how is that benefiting you?
Knowing with confidence what is happening on our website solves all sorts of problems and also presents opportunities.
Recommendations to others considering the product:
Designate someone (or a few people) to become your in-house Heap guru. Not everyone will have time and having at least one or a few people well-versed in Heap is extremely helpful.
Heap is a fast a simple tool
What do you like best about the product?
I like how heap lets you preview the screen, as you go about tagging elements, and it can go back in time to get you usage,
What do you dislike about the product?
I dislike reporting in heap. Something feels clunky. and time based tables displays with date on the x axis. Slow for non-technical users.
What problems is the product solving and how is that benefiting you?
As an internal product manager, heap shows me the user journey, buttons that get used/unused.
Recommendations to others considering the product:
Heap is a good tool to hit the ground running fast on your site. And great for seeing the user journey and where you can, identifying users. When you use heap, I've found difficulty matches results against Google Analytics. Be very clear to audit both GA and Heap so that you know 'which way the wind blows'.
Easy to use and quick to get the data I need
What do you like best about the product?
How easily it is to navigate to divs, select them, and track the key events I want data on.
What do you dislike about the product?
Not much, just took awhile to get a hang of defining audiences, but once I got the hang of it it was easy. The report view also gets confusing sometimes.
What problems is the product solving and how is that benefiting you?
It helps me make design decision. Better understand how users are using the application and what features they are not using.
Recommendations to others considering the product:
Be sure to watch the training videos to get up to speed quickly.
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