Heap
HeapReviews from AWS customer
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Great Insight into Customer Behavior
What do you like best about the product?
- Ability to have insight into how customers are using our products to drive decision-making
- Enable the troubleshooting of reported issues in a smarter way & arrive at the correct solution
Ex. When troubleshooting the engineers assume the customer behavior when implementing a fix, however, this is not always the case. Auryc helped to validate incorrect assumptions
- Flexibility to customize reports based on refined criteria
- Supports tagging to capture certain parts of the workflow
- Intuitive
- Enable the troubleshooting of reported issues in a smarter way & arrive at the correct solution
Ex. When troubleshooting the engineers assume the customer behavior when implementing a fix, however, this is not always the case. Auryc helped to validate incorrect assumptions
- Flexibility to customize reports based on refined criteria
- Supports tagging to capture certain parts of the workflow
- Intuitive
What do you dislike about the product?
We serve a business in which a session does not capture the end-to-end customer workflow (more end-customer driven and not user-driven) but I can foresee a future enhancement to Auryc where this need can be achieved.
What problems is the product solving and how is that benefiting you?
Ability to see how our customer conduct their day-to-day business utilizing our software & use this data to make decisions on future enhancements.
Auryc Experience Review
What do you like best about the product?
Being able to track and view recorded user activities.
What do you dislike about the product?
Not all of the playback sessions are searchable.
What problems is the product solving and how is that benefiting you?
Financial
Project Tech Lead
What do you like best about the product?
Retrieve user action and time information
What do you dislike about the product?
Miss some session in some case, not handle more error like this
What problems is the product solving and how is that benefiting you?
Capture user action and reproduce in development environment.
Fix unknow bug and able to get more data in detail.
I can review my member that they apply testing in production after go live or not.
Fix unknow bug and able to get more data in detail.
I can review my member that they apply testing in production after go live or not.
Recommendations to others considering the product:
Improve performance, friendly user interface.
Incredible solution for analyzing utilization plus so much more!
What do you like best about the product?
I really love how Auryc can visualize data, especially the sunburst display as well as the ribbons. The rage clicks analysis is a huge help as well!
What do you dislike about the product?
Very little! Though it does take a little bit to get used to how to use it and manually launching the event marker can be a little time consuming.
What problems is the product solving and how is that benefiting you?
Determining usage on new features versus legacy features. Understanding utilization of current features to determine long term strategy with new features and products. Determining where our major bugs or issues lie to correct and enhance the user workflow.
Marketing Funnels
What do you like best about the product?
The possibility of reporting marketing campaigns, understanding the user journey after being exposed to campaigns in different channels.
What do you dislike about the product?
I found a bit tricky to set up the account in a proper way, to ensure that the data being analyzed was a source of truth.
What problems is the product solving and how is that benefiting you?
Marketing funnels, platform funnels, digital analytics, product analytics.
Recommendations to others considering the product:
Take your time to set up and verify the events you want to track, across all your domains.
Extensive analytics platform with incredibly proactive customer support
What do you like best about the product?
Auryc's platform is very extensive, from traditional web analytics reporting dashboards to heatmaps to screen recordings.If you have a question that needs answered, the tool likely has the answer.
What do you dislike about the product?
There is a slight learning curve to using the platform, but that's partially because of the breadth of features. Auryc also provides such extensive customer support that one can easily ask questions and receive trainings.
What problems is the product solving and how is that benefiting you?
Auryc is helping with measurement around KPI tracking, identifying bugs, streamlining customer support, tracking funnel performance, and eliminating confusion in our funnel. The ability to replay sessions has significantly improved our ability to understand confusion and struggles for users in our funnel.
Heap metrics
What do you like best about the product?
I like the simplicity around the platform, mostly around the way things are structured within the application. Love the fact that it auto-captures everything, so I dont have to worry about capturing events rather than just worry about creating hypothesis and research plans of what we want to learn.
What do you dislike about the product?
The reports sometime dont come with the best data or its super muddled. It would be nice for it to show me some trends rather than me having to create a chain of reports and refer back to each other to make a hypothesis. For eg. There should be use cases supported. Like if I open a funnel it should recognize that and maybe tell me what I can do with that data like create a cohort see paths in and out of those funnels etc. etc. Running reports is kind of a pain, where it wont keep it there if I dont save it or it runs each report as a different URL that problem needs to be solved too versions maybe or have a state where its a draft report and not saved?
What problems is the product solving and how is that benefiting you?
We're identifying macro patterns in user behaviors, spikes and plunges in tasks that user perform that gives us the data we need to actually dig deeper or make those data informed decisons that push us further along the process much faster than doing regular research. I've realized its a good tool to actual extract those trends but at the same time validate new things that we launch and using the auto-capture feature go back and compare it against the older data we have.
Thorough Product and High Quality Partnership
What do you like best about the product?
Two things: the breadth of the product(analytics and session replay) and the caring folks who ensure that we are able to get what we need from the product.
What do you dislike about the product?
There is always room for improvement -- I think information hierarchy of the Auryc user experience is the place where I see room
What problems is the product solving and how is that benefiting you?
Viewing our user journey in detail, understanding user pain points, triaging bugs.
The pure power of analytics brought to you by Heap.
What do you like best about the product?
Heap's approach as a program of recording everything to be analyzed later. Unlike other services that require you to select what you are going to analyze and then the recording process begins. Instead, with Heap, once you install it, it starts recording all your users' interactions and retroactively analyzing the information and splitting it up.
What do you dislike about the product?
There is nothing I don't like about Heap, it's a fantastic program.
What problems is the product solving and how is that benefiting you?
With Heap understanding my users and creating strategies to guide them to conversion, retain them longer, increase engagement, and most importantly, solve problems experienced on my sites, is extremely easy. Heap analyzes all the information and its functions allow me to observe everything each user does and use it to my advantage to provide them with the best experience and ensure sales and loyalty.
Recommendations to others considering the product:
It is somewhat expensive, but worth it, the amount of information and detail you can have with Heap is great and any company interested in knowing their customers and users in depth should consider this program to integrate it into their business model.
Giving the best in customer service
What do you like best about the product?
What I like best about this product is the ability to preview what the customer has done so that I can help them understand the proper way to complete the process and provide exceptional customer service to their own external or internal customers.
What do you dislike about the product?
So far after using the product for a short period of time, nothing has stood out that would make me dislike the product or its features. I think as time goes on, there might be some minor tweaks, but as of right now and what I use it for, it is a very powerful product.
What problems is the product solving and how is that benefiting you?
I am able to see what my customers are doing before I actually get on the phone and troubleshoot the issues with them. I can go back and see in real-time the events that lead up to the issue or situation. By doing this, it has given me the ability to provide more accurate and timely information or training to my customers to help or avoid situations.
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