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A wide range of insights, a full and comprehensive analysis of site performance.
What do you like best about the product?
Auryc has helped my company discover where our website was lacking in content, load time and performance. Their support staff is friendly and provides detailed analytics.
What do you dislike about the product?
The cost is quite high and may be prohibitive to some users.
What problems is the product solving and how is that benefiting you?
Just one month into our new website launch, we've seen our bounce rate cut in half. We're now in the process of tweaking pages and content to optimize performance.
G2 Auryc Review
What do you like best about the product?
i like the recorted session and the report. it is very useful for us to see that percent of user are user certain browser/ device.
What do you dislike about the product?
somtime the click does not show at the right spot. I would like Auryc team to look into that. when user click on a object on the recorded session it should display on the correct spot.
What problems is the product solving and how is that benefiting you?
trobulshoot issues. it is very easy to see exactly what user were doing when they face issue.
Recommendations to others considering the product:
Auryc is very useful tool when its comes to reporting and thruballshoting issues. . it is very useful to see exactly what user were doing when they face issue.
The Power of Auryc
What do you like best about the product?
Auryc helps our teams create a better customer experience, identify issues and opportunities in our e-comm funnel, prevent fraud, track the voice of our customers, and ultimately drive incremental revenue.
What do you dislike about the product?
The Auryc product and team are top tier, and they are always willing to go the extra mile to help. I have no complaints.
What problems is the product solving and how is that benefiting you?
We are solving several issues with Auryc: Improving site conversion, preventing fraud, validating multi-variant testing, assisting customers through their feedback widget, and so much more!
Recommendations to others considering the product:
If you are interested in leveraging a tool that will improve the UI on your site, track the voice of the customer, visually see how consumers interact with your site and how you can enhance their experience, Auryc is the tool for you!
Auryc Business User
What do you like best about the product?
The ability to view sessions and review the steps that users take in our sites
What do you dislike about the product?
Having a lot of fields grayed out depending on the device. For instance, date fields that cannot be seen in some device sessions but can be seen in others.
What problems is the product solving and how is that benefiting you?
Error messaging in our websites. Zeroing in on when the errors are encountered and researching if we can improve the errors for a better user experience.
This software will only help your website become better!
What do you like best about the product?
It is great to see customer feedback and watch how they used your website. If you are wanting to make your website more user-friendly, what better way than seeing how they actually use it firsthand!
We have had customers who have a hard time finding a page, and I have watched how which keywords they use or what areas they click to find something. We usually have what they are looking for, but we have learned better ways to make it easier to find.
We also look at the negative versus positive keywords to see what the commonalities were. For example, we foudn out our checkout had glitches with PayPal because many customers comlaints has 'PayPal' mentioned in their negative reviews.
There is also a heat map feature which is handy to show you if any scrolls and clicks below the fold on any pages.
We have had customers who have a hard time finding a page, and I have watched how which keywords they use or what areas they click to find something. We usually have what they are looking for, but we have learned better ways to make it easier to find.
We also look at the negative versus positive keywords to see what the commonalities were. For example, we foudn out our checkout had glitches with PayPal because many customers comlaints has 'PayPal' mentioned in their negative reviews.
There is also a heat map feature which is handy to show you if any scrolls and clicks below the fold on any pages.
What do you dislike about the product?
I takes a while to figure out how to use the system best and find the sessions. If any changes are made on the checkout pages, it can disconnect from sending all the information to the platform.
You cannot see any pop-ups in the session viewer, so you can miss some of the steps the customer used in sign-up forms or checkout pop-ups. You can now track some of the PayPal checkout process, but we were not able to see if there were any issues there before. This makes it difficult to see what exactly between PayPal and our system went wrong.
We only see the session of customers who placed orders. We are not able to watch someone browsing live even if they are logged in under their account.
You cannot see any pop-ups in the session viewer, so you can miss some of the steps the customer used in sign-up forms or checkout pop-ups. You can now track some of the PayPal checkout process, but we were not able to see if there were any issues there before. This makes it difficult to see what exactly between PayPal and our system went wrong.
We only see the session of customers who placed orders. We are not able to watch someone browsing live even if they are logged in under their account.
What problems is the product solving and how is that benefiting you?
Reports break down which devices and browsers customers use, and you will see which device and browser are used on individual sessions. This helps, for example, if we do not notice any issues on Google Chrome desktop but see that iPads with Safari have glitches. We then report this to our IT team, who can watch the session and see what happened exactly to fix it.
Besides fixing checkout, we have also updated the design layout of our pages to fit where customers slick and search more.
Besides fixing checkout, we have also updated the design layout of our pages to fit where customers slick and search more.
Auryc is an excellent service -
What do you like best about the product?
What has impressed me & my team is the comprehensive nature of the tool to address real-time issues to convey & ultimately resolve issues immediately.
What do you dislike about the product?
Ultimately, Auryc is an excellent resource that assists in the triage process of refining our tools. It does its job. Native android integration was challenging when the platform launched.
What problems is the product solving and how is that benefiting you?
The problem is seeing our tools from the end user's perspective. The benefit is the feedback & the visibility of their experience.
Recommendations to others considering the product:
Auryc is better than the competition.
Review from Cox Automotive Triage Team
What do you like best about the product?
The software provide a lot of information about the users and how they interact with various features on the website.
What do you dislike about the product?
Sometimes when the users switch to a new tab we cannot see what are they doing. It will help us a lot if we can see what they do on the other website.
What problems is the product solving and how is that benefiting you?
I am a part of Triage Team from Cox Automotive. We investigate incidents and issues from dealers as well as lenders of our website. With Auryc, I can look further into what our customers is doing on our website and have a better understanding of our customers.
Recommendations to others considering the product:
There are a lot of ways to search for something you want to see on Auryc, make sure you try all of those.
Incident Analyst
What do you like best about the product?
Customer Journey Analytics
Enterprise Feedback Management
Product Analytics
Session Replay
Enterprise Feedback Management
Product Analytics
Session Replay
What do you dislike about the product?
Im not sure due to my Internet network or Auryc but sometimes Aurc quite lag. Furthermore. There are a lot of empty time I have to wait while client do nothing. Why dont we cut it.
What problems is the product solving and how is that benefiting you?
I can reproduce what you user did and tracking if they have any issue or mistakes, hence I can help them to move on smoothly. Beside that, Auryc also help me to invest incidents as well
Recommendations to others considering the product:
Absolutely I will recommend this one for my colleagues
Great enterprise analytics resource with supportive customer support
What do you like best about the product?
I think that the platform does a great job at capturing user sessions in video and allowing you to isolate specific behaviors. The customer service has been also spot on. Very attentive team at the enterprise level and when there are questions about research validation, they shared quality documentation to help support our UX efforts.
What do you dislike about the product?
There is some learning curve to using the platform, getting started and sharing meaningful insights with the team and there are so many pathways to slice-and-dice. It would be helpful if there were some standard parameters to make high level analysis a little easier.
Also, I'm often pulled in a lot of directions in my current role. It would be great if there was some automation if the platform predicted some insights that I (or the business) might find interesting to consider.
Also, I'm often pulled in a lot of directions in my current role. It would be great if there was some automation if the platform predicted some insights that I (or the business) might find interesting to consider.
What problems is the product solving and how is that benefiting you?
Our team is trying to solve optimization challenges upstream in our ecommerce product. The platform is really good at pinpointing the specific interactions through heat mapping.
Recommendations to others considering the product:
Its a powerful platform that can integrate with other analytic resources to centralize insights. It may be helpful to get 1:1 support as the team is getting started to build up experience in building data sets.
Pretty good tool which saves time and easy to navigate.
What do you like best about the product?
You can pull up by the account/DTID and user name.
What do you dislike about the product?
User has to log out for the software to save session.
What problems is the product solving and how is that benefiting you?
Using this tool instead of stream in to the clients pc.
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