Heap
HeapReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,086 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Game-changer
What do you like best about the product?
The ability to retroactively define metrics/events.
What do you dislike about the product?
There's a bit of a learning curve, and some things aren't immediately intuitive. I also wish there was an easier way to compare two user segments (say, users that converted and users that did not convert) and have Heap draw out correlating differences in behavior.
What problems is the product solving and how is that benefiting you?
Understanding how users navigate through and engage with our website. We've spotted evidence of previously unknown usability issues and measured the impact of different kinds of interventions and new features.
Great low-code option for setting up product analytics
What do you like best about the product?
Click-to-define event creation is a superpower and calculating historical funnels for new events immediately is unbelievalbe.
What do you dislike about the product?
Funnels can be annoying to set up. Filters and views aren't always as clear and feel more tedious to create and modify than competitors like Amplitude.
What problems is the product solving and how is that benefiting you?
We're able to visualize our funnels and retention across multiple product groups. PMs can create funnels on their own with limited involvement from data and eng teams.
PM 1 year using Heap
What do you like best about the product?
I like how easy it is to transition to event visualizer, create new definitions, or maybe look at the week's behavior on a certain element.
What do you dislike about the product?
I don't know when the data in my reports updates. It seems like if I add a report to the dashboard, it only gets updated in the morning.
What problems is the product solving and how is that benefiting you?
We are using heap to determine which parts/features of the app are getting the most traffic. We are also going some conversion and funnel analysis with it.
Recommendations to others considering the product:
If what you are looking for is funnel analysis, Heap is a strong tool.
Admin in Heap
What do you like best about the product?
Being able to understand the usage of new and existing features in the systems, as well as workflows
What do you dislike about the product?
Sometimes snapshots takes time to show in reports, and are only available for new data
What problems is the product solving and how is that benefiting you?
Product decisions making based on the data and reports in heap.
Defining KPI's for measuring features
Defining KPI's for measuring features
With auto capture and illuminate, heap is a clear winner!
What do you like best about the product?
I like that all interactions are being captured and Heap uses that huge dataset to surface insights you didn't even know you had.
What do you dislike about the product?
I would like to see time on site. They have time between actions but not time on site and average time on pages.
What problems is the product solving and how is that benefiting you?
Heap helps to invest in the right areas of the product and to test and lear quickly.
Recommendations to others considering the product:
Look at the cost of maintaining an analytical tool without autocaputre versus Heap. I would prefer to use developer to work on client facing features rather than tooling for analytics.
Easy to learn tool and insightful, not perfect
What do you like best about the product?
The logic used to set up events and definitions
What do you dislike about the product?
Numbers still seem off sometimes it's a totally trusted source of truth
What problems is the product solving and how is that benefiting you?
Understanding member engagement
Its not bad I need to delve deeper in
What do you like best about the product?
I really like the ease of dashboards and filtering. The online site is pretty well done as well.
What do you dislike about the product?
The web implementation was hard to implement into react. It would be good to have a react npm package to make it easier. Hard to switch between projects buts got it done.
What problems is the product solving and how is that benefiting you?
We need to see flows and tunnels of conversion and even a small level of error logging.
Strong value, wish there was more actionable insights
What do you like best about the product?
Heap has an awesome user interface that is easy to navigate for folks across the business (e.g. engineers, marketers, etc.). The insights that Heap can draw in a short amount of time are extremely valuable. For context, I work at a hypergrowth startup that requires us to move extremely fast. Heap has enabled us to make educated decisions quickly and accomplish just that.
What do you dislike about the product?
Lack of actionable insights and getting data from the product is difficult.
What problems is the product solving and how is that benefiting you?
Understanding where users are dropping off in our signup flow. This allows us to find how to optimize our onboarding experience.
Customer Success
What do you like best about the product?
Their analytics give me much-needed visibility into my customers and the areas of opportunity for our product team. I'm able to easily understand areas of engagement and turn those analytics into specific customer actions.
What do you dislike about the product?
It can be cumbersome to set up. I encourage anyone considering this tool to be thoughtful and plan out what you are wanting to monitor prior to starting implementation.
What problems is the product solving and how is that benefiting you?
Currently, we are using Heap to gain better analytics on our customers and their interactions within our platform. The benefit is knowing where our customers are spending their time which is a leading indicator of value.
Recommendations to others considering the product:
Spend time planning out your goals prior to beginning the setup process. It was helpful to have an idea of what I was trying to accomplish. The tool can do so much it can be difficult once you get started.
Heap is great for analytics
What do you like best about the product?
The analytics is my favorite part, the fact that you can track customers and get a real-time view of the product
What do you dislike about the product?
I wish that Heap had more connection with other platforms
What problems is the product solving and how is that benefiting you?
We've been using heap to get more insight into customers
showing 421 - 430