Heap
HeapReviews from AWS customer
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Extremely powerful analytics tool with a learning curve
What do you like best about the product?
Being able to arbitrarily query past events (e.g. clicks, pageviews) is not only powerful but differentiated in the market. No other analytics tool gives you the same power that Heap does. Their ability to also integrated their data downstream to make it available to BigQuery for deeper analysis is incredibly useful.
What do you dislike about the product?
Very steep learning curve initially and requires more planning of analytics than other tools. Be prepared for an initial shock but it's worth it once you get past that.
What problems is the product solving and how is that benefiting you?
Faster and more effective insight into our e-commerce funnel and user behaviors in the product. We are able to answer key questions quite easily making a huge impact on our business.
Heap has the ability to create very intricate dashboards in a clear and concise manner.
What do you like best about the product?
I love how clean Heap's interface is and how it allows both beginners and power users the ability to design intricate dashboards. The level of detail and polish of the app as a whole is refreshing.
What do you dislike about the product?
One downside I've found using Heap is that homepages with multiple dashboards sometimes take quite a while to load completely. When I was want to quickly glance at some data, the delay can be annoying.
What problems is the product solving and how is that benefiting you?
Heap helps us view analytic events for our entire web application in a clean and easily understood interface via dashboards. It's easy to create a dashboard and share it with everyone else in the company.
Quick & easy
What do you like best about the product?
Good for quick reporting. Event picker is helpful.
What do you dislike about the product?
Not sure if meta data can be passed through to events.
What problems is the product solving and how is that benefiting you?
Good for pulling quick analytics that dont require a lot of customization.
Heap is great for data and analytics
What do you like best about the product?
Heap can tell a full story of analytics - you can filter and select very specific items to look at more in depthly.
What do you dislike about the product?
I think there should be more display options - rather than just graph/circle/list.
What problems is the product solving and how is that benefiting you?
Showing which templates or parts of the tool are used most and which are not. Then able to present this data.
Great learning material
What do you like best about the product?
I like the neat UI and the visual labeling feature. I also like that Heap has Heap University which contains learning material.
What do you dislike about the product?
It is difficult to set up, and when using the visual labeling feature it does not work for dropdowns such as filters, sorting, menus, etc.
What problems is the product solving and how is that benefiting you?
Heap is helping us track our metrics but we have had to acquire a subscription for another platform to visualize heat maps, measure clicks, etc.
Heap is a great product analytics tool to get to insights quickly
What do you like best about the product?
Heap is great for getting answers quickly on user behaviors without needing to spend engineering effort. It's easy to do, you get data from the last few weeks (depending on your plan), and you can make decisions quicker.
What do you dislike about the product?
Given how the data is tracked, it's never as perfect as instrumenting custom events (which you can do in Heap as well!), and can need some fidgeting to get right (especially with Snapshots). Beyond that, there have been a lot of improvements to the experience to make it easier and create better adoption, but sometimes adds extra clicks to advanced users.
What problems is the product solving and how is that benefiting you?
Heap helps us make decisions quicker and helps us keep our engineers focused on building new features instead of new events. Its a great compliment to other business intelligence tools which have more fact-based data.
Heap fits our needs
What do you like best about the product?
Heap lets us visualize and display our data in a way that makes it easy for all employees to see our progress as a company in various areas.
What do you dislike about the product?
I do not have any complaints about Heap at this time.
What problems is the product solving and how is that benefiting you?
Heap is helping us solve a way to get information and metrics to our employees in an easy to understand way.
Heap makes it easy to compile and list data so that even the account managers are able to use
What do you like best about the product?
The hover function for each item makes it easy to find what you are looking for.
What do you dislike about the product?
No way to sort by time or date. No way to sort by campaign.
What problems is the product solving and how is that benefiting you?
We have client data for our system, and when things go wrong, heap makes it easy to see where and why, and most importantly, WHO made the mistake.
Heap is great for product analytics, it's the one that my company uses!
What do you like best about the product?
Good for product analytics. Allows us to take marketing and product data into our overall data lake.
What do you dislike about the product?
Have to pay extra for certain access like api tooling.
What problems is the product solving and how is that benefiting you?
Marketing data is easy to look at and integrate into our company
Product Manager
What do you like best about the product?
What I like the most is the easy integration with our system. I like the fact that we can use a lot of different data to get interesting metrics and KPIs in a heartbeat.
What do you dislike about the product?
There is nothing I really dislike while using heap.
What problems is the product solving and how is that benefiting you?
We can track and trace progress made on different features' development.
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