Reviews from AWS customer
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A very innovative experience
What do you like best about the product?
How simple is it to use the platform and also very user-friendly. It is very entertaining, I'm excited to see how it will be in my following learnings, but I'm already happy to see it!
What do you dislike about the product?
A lot it PDFs to download and read, it will be more beneficial to have them as part of the experience and not something we have to download and read it somewhere else.
What problems is the product solving and how is that benefiting you?
I think the most beneficial thing that Centrical is helping with is the fact that it is converting "boring tasks" into amusing and doable games. It's exciting to enter each day to see what you will do.
Very User Friendly and Engaging
What do you like best about the product?
The tool allows you to customize the experience, which is fun, engaging, and tracked in an easy analytics tool. I think the users feeling more connected in a work-from-home world is an invaluable resource.
What do you dislike about the product?
It is young, so there is much room for the tools to become even greater and more vast. Currently, some of the limitations have had us redesign our path forward. The limitations are so great to stop the tool from being very useful in its current state.
What problems is the product solving and how is that benefiting you?
Engaging with our coworkers and direct reports in today's virtual work world allows us to continue to be a fantastic team. Sending Kudos, Earning Badges, and competing in the Race keep us competitive but fun.
Uniquely gamified!
What do you like best about the product?
Centrical offers a deep level of customization to build gamified user experiences. In addition, the prebuild content is beneficial for new admin and to get started quickly without much effort.
What do you dislike about the product?
As a cloud-based platform, it still has some old tech on the admin side, sometimes nagging. Hopefully, those will be removed or replaced with the latest features.
What problems is the product solving and how is that benefiting you?
Overall it's solving the biggest problem of attrition impacted by a critical controllable factor - employee experience & engagement. Further, its benefiting us by addressing challenges during new hire onboarding - fallout rate & training throughput rate.
Very good
What do you like best about the product?
Game, very easy to use, beautiful, pretty Ui, fast.
What do you dislike about the product?
Slow, some time very lag, error, need to use vpn.
What problems is the product solving and how is that benefiting you?
easy to learn agent to learn, motivate the morale.
Amazing tool for growing and learning
What do you like best about the product?
Since adding this tool in our project, the engagement and the knowledge that people is having have increased tremendously.
What do you dislike about the product?
A little bit more freedom when customizing the homepage and avatar catalog
What problems is the product solving and how is that benefiting you?
Technical problems, Skill Improvement and Targets Management
Centrical is an amazing tool , bring more transparency to ours teams , have more engage ours agents
What do you like best about the product?
Is the idea to play a game , we have a sales team , so every one needs to understand where at and the goal to reach
What do you dislike about the product?
At the moment all the changes are solve by the developed team
What problems is the product solving and how is that benefiting you?
The Real time performance , the real time trainning track , and the real time challenge track
Employee engagement and knowledge updates
What do you like best about the product?
We've found it an incredibly useful way to engage the team while ensuring they are completing adhoc side tasks to promote regular knowledge updates through the mission feature.
What do you dislike about the product?
Initial engagement was very high but we did then see a drop off in some agents. An inbuilt feature to ensure regular and sustained adherence would be fantastic instead of the main source coming from us.
What problems is the product solving and how is that benefiting you?
Combining a stat viewing system with an incentive scheme all in one place. Allows both management and agents visibility of performance and their progress towards a bonus.
Gamification to ensure learning and competence
What do you like best about the product?
Agents get an overview of their performance and can take micro learnings to ensure that competence is up to date. With these two elements, agents can evolve and understand how their work impacts the business.
What do you dislike about the product?
The focus on performance is too available. For our company it would be better to focus more on learning in firsthand, and performance could be a choice instead. We also miss the opportunity to give learning to specific users. By keeping them in campaigns, the admin part gets very overflooded with campaigns.
What problems is the product solving and how is that benefiting you?
Viewing their performance in real time and viewing their performance at all has never been available for our agents before we go Centrical. Microlearnings is also a new way of getting information out.
Centrical review
What do you like best about the product?
Holistic approach, easily customised, much appreciated by employees
What do you dislike about the product?
Occasional bugs and analytics not always easily understandable
What problems is the product solving and how is that benefiting you?
Real-time results, easy communication for remote workers wide choice for training missions
Centrical Use-Case Review
What do you like best about the product?
Centrical has helped our company increase engagement in a work-from-home environment. It's keeping our colleagues connected through featured content, encouraged through the use of Kudos, and updated on company communication. We're tapping into the performance aspects of Centrical to help our colleagues grow and develop.
What do you dislike about the product?
Reporting has been challenging. Looking at reports in the system does show our time zone; however, when reports are downloaded, they come out as UTC. The time zone differences have caused some issues, one being budget impacting to our processes, but it has since been worked out. It would have been nice to fully understand the time zone differences in the reporting from the beginning. There have also been some additional reporting issues, and we are still waiting for fixes after multiple months.
What problems is the product solving and how is that benefiting you?
Centrical is helping keep our colleagues engaged, encouraged, recognized, and streamline company communication in a work-from-home environment. Engagement has increased slowly over time and we're excited for what the next chapter brings as we continue to implement additional Centrical features.
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