Zendesk Suite
ZendeskExternal reviews
6,486 reviews
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Fast support received
What do you like best about the product?
The helpdesk format, it works very good, also its speedy.
What do you dislike about the product?
The move to Explore, it has caused a lot of issues for us and it should have been done in an automated way, not ask the people to create again their graphs.
What problems is the product solving and how is that benefiting you?
We solve our tickets, the benefits are great because Zendesk handles the hosting and all, so we do not have to worry about it.
In short, one of the best CRMs I used
What do you like best about the product?
Simply, everything is centralized into one place, especially for Customer service and support teams. from emails-tickets-complaints, to Live chat-whatsapp and other social media channels.
What do you dislike about the product?
Maybe just the answerbot came in a bit late compared to other CRMs, but it's well prepared and the tools are very nice
What problems is the product solving and how is that benefiting you?
Instead of having multiple third party applications for emails, chatbots, whatsapp, social media channels, etc ... We're having them all synchronized in one place!
Very Helpful And Quick
What do you like best about the product?
Simplicity of the UI. Easy to use, elegent design
What do you dislike about the product?
Few process limitation in automation....
What problems is the product solving and how is that benefiting you?
Alot, agents productivity has being increased.
Good experience
What do you like best about the product?
Information links provided for detailed review
What do you dislike about the product?
Not specific answers to questions rather general
What problems is the product solving and how is that benefiting you?
Email security, enabling DKIM & DMARC
Zendesk makes it easy to view and take care of things for our customers.
What do you like best about the product?
I like the ability to create different views to view just what you need quickly.
What do you dislike about the product?
There is not a thing I like most so far.
What problems is the product solving and how is that benefiting you?
Mostly Customer Support voicemails
Very Good
What do you like best about the product?
I like Zendesk Explore rather than the insights.
What do you dislike about the product?
Nothing is odd. all things are going well.
What problems is the product solving and how is that benefiting you?
The Support Tickets and Explore are very important for us
Recommendations to others considering the product:
n/a
For Professionals, Agile and Complete almost perfect tool set for any CX teams and leaders
What do you like best about the product?
Wide variety of adjustment and customization possibilities and software reliability in general.
What do you dislike about the product?
Lack of native customization options for a widget. Also, abandoning the development of Zendesk Connect was a pity and a real shame. We currently need to use other tool for the purpose. We also have several phone numbers to avoid needing to use IVR that customers dislike. However, calling a spesific number can't be used for automated tagging and routing is stiff. It would be super cool to have equally flexible routing and tagging etc. to all channels, not just emails.
What problems is the product solving and how is that benefiting you?
Nearly all needed tools and add-ons in one pack.
Nice support system
What do you like best about the product?
Interface, everything in 1 place and also their own support staffs
What do you dislike about the product?
custom branding with the enterprise pricing plan only
What problems is the product solving and how is that benefiting you?
live chat, email query. Found everything under one place, need few customisations with suite our business but features are good
It's a simple and enough function
What do you like best about the product?
Almost all you need to start customer center are already equipped
What do you dislike about the product?
Agent WorkSpace doesn't allow us to change its structure, especially the way we see custom fields.
What problems is the product solving and how is that benefiting you?
It is easy to build integration with other cloud services.
Great service! Easy to use
What do you like best about the product?
I like that it's very easy to use and to collaborate with my teammates on! Very easy to learn and they make it obvious what's internal or external when replying or answering. I also really like the saved responses.
What do you dislike about the product?
There's not much I dislike. The user interface is pretty friendly. Sometimes the contact info is mixed up due to the person's emai but that's not common.
What problems is the product solving and how is that benefiting you?
We're able to better communicate with our customers and it's made it easy for our whole team to understand what's going on.
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