Zendesk Suite
ZendeskExternal reviews
6,487 reviews
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Super simple, and easily customisable
What do you like best about the product?
The support system is really great, helps alot to work through problems.
What do you dislike about the product?
Nothing really, I think the system works super well.
What problems is the product solving and how is that benefiting you?
Customising my interface was made easier by the support suite
Recommendations to others considering the product:
Get it, it's super useful
Zendesk is a simple way to track your support and sales interactions
What do you like best about the product?
I like that there is very little setup/admin tasks. It comes right out of the box for you to use. It is also simple to teach your team and your customers.
What do you dislike about the product?
I dislike the reporting and the fact that you cannot customize requirements for your specific team.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to log all of our client interactions through email and phone calls. It is nice to have it all in one place to reference.
Recommendations to others considering the product:
Confirm the customization that you need before purchasing because it may not be available.
Zendesk is user-friendly
What do you like best about the product?
Zendesk can be modified depending on what works best for your business.
What do you dislike about the product?
Some tool integrations could be limited.
What problems is the product solving and how is that benefiting you?
We handle customer support inquiries via email and chat. We find it user-friendly for both Admin and agents.
SMB ZenDesk Sell, Support, & Chat
What do you like best about the product?
Fully integrated and customizable agent experience. In addition, having text and voice set-up within Sell is incredible feature that most folks don't have in the marketplace.
What do you dislike about the product?
Setting up voice and text, wasn't as seamless as possible. Took much longer than I thought.
What problems is the product solving and how is that benefiting you?
Serving website visitors and helping customers. Simple and consolidated communication
Great CRM product for email support
What do you like best about the product?
Reliable product, provides great efficiencies for support teams
What do you dislike about the product?
Sometimes can be difficult to get help on issues
What problems is the product solving and how is that benefiting you?
Support team efficiencies, handling support in multiple languages, encouraging self-help / ticket deflection with help site
Recommendations to others considering the product:
Take advice from Zendesk on how to set up your Zendesk to best suit your needs
Best customer support app
What do you like best about the product?
They are doing a very nice progress improving their API
What do you dislike about the product?
It seems that it takes a lot of time until some new nice features are released, so most probably they don't have enough people in the development team.
What problems is the product solving and how is that benefiting you?
We are creating back and forth support for our clients
Zendesk has really been a game changer
What do you like best about the product?
I like how easy it is to pull up data. The interface is also intuitive.
What do you dislike about the product?
It can be complex to try to learn the backend, and the support articles are helpful but can be a lot to take in.
What problems is the product solving and how is that benefiting you?
Customer support, essentially. Benefits include ease of use and ability to track tckets.
Good customer support
What do you like best about the product?
How attentive the support team was, and if they did not know something, they would tell you they were looking for the answer
What do you dislike about the product?
That no one picks up the phone and that there is a long queue for live chat
What problems is the product solving and how is that benefiting you?
Triggering automatic messaged and priority tickets
A product worth paying
What do you like best about the product?
Zendesk offers plenty of functionalities. First time I got my hands on Zendesk (I have used Oracle CRM, Salesforce and some others before) I was feeling quite weird but after few years managing accounts with Zendesk it is super easy to manage. On top of that the marketplace offers A LOT of apps to build on top of Zendesk native functionalities.
What do you dislike about the product?
Probably a public roadmap where you publish what will be the new features so admins can upvote/downvote them and follow what your community demands.
What problems is the product solving and how is that benefiting you?
Zendesk Suite brings plenty of functionalities. You are omnichannel, you have no need to get an AI bot as Zendesk already has one within. You can easily reach super high deflection rates with no need of extra tools.
B2B Support Made Easy
What do you like best about the product?
I love the workflow setup and windows through which you can view your open tasks and strategize on prioritization. The explore and guide functionalities are very cool as well.
What do you dislike about the product?
The integrations with things like Salesforce are not consistent.
What problems is the product solving and how is that benefiting you?
Hosts our support team's workflow. Benefits are a clear and easy way to track performance and volume
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