Zendesk Suite
ZendeskExternal reviews
6,486 reviews
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This best application for emails!
What do you like best about the product?
Easy to level. Can build your own macros for email. easy to give mass replies easy onboard new support employees with this software. can help making emails professional.
What do you dislike about the product?
Once a while we need to clear cache. Other website does not load up. and any user has an account zendesk who not part of organisation can see agent name and photo.
What problems is the product solving and how is that benefiting you?
Giving mass replies to users when our payment system is down. Or contact customers for feedback or give solutions to there problems! For creating tickets for customer resolution.
Recommendations to others considering the product:
If going make zendesk purchae. Kindly have a back software as zendesk can go down sometimes!
Easy to Use
What do you like best about the product?
Makes it easy to organize and respond to customer inquries via Chat, Social, Email, and Voicemail.
What do you dislike about the product?
I don't have any dislikes, it suits my needs
What problems is the product solving and how is that benefiting you?
It makes it simple to aggregate all inbound customer service messaging and respond to guests
Zendesk Review
What do you like best about the product?
The ui is ready to navigate. I had no issues with find the ticketing dashboard.
What do you dislike about the product?
Setting up the mail forwarding for my organization was challenging to deal with.
What problems is the product solving and how is that benefiting you?
I'm using Zendesk for resolving basic tech support issues.
Useful intergrated system
What do you like best about the product?
This system is easy for your employees to learn and use. It doesn't take weeks for them to become antequated with it and start helping your consumers.
What do you dislike about the product?
It can merge similar data that belongs to different individuals.
What problems is the product solving and how is that benefiting you?
Being able to reach out to the customer in the manner they would like (chat, email or call) and have their information right there.
Recommendations to others considering the product:
Great product that is easy to use and not only help your customers but also employees
Complete package for customer support
What do you like best about the product?
Replacing other systems with the 1 platform for email support, phone support, help tutorials, chat, forums, analytics
Fairly easy to manage
Fairly easy to manage
What do you dislike about the product?
High cost
Can be timely to administer depending on your setup complexity
Can be timely to administer depending on your setup complexity
What problems is the product solving and how is that benefiting you?
Customer Service
Customer Support
Self-service
Customer Support
Self-service
Great ticketing tool
What do you like best about the product?
Zendesk has made our lives a lot easier aside from delivering quality of service to our customers - both internal and external. Best is to keep track of our performances and review trends for improvement.
What do you dislike about the product?
Pricing will allow us to select ala carte so we won't have to upgrade our plans to help small and medium businesses. Zendesk has proven to be the best ticketing tool out in the market but can be pricey for SMEs.
What problems is the product solving and how is that benefiting you?
This is not applicable for my team. This is not applicable for my team. This is not applicable for my team. This is not applicable for my team. This is not applicable for my team.
Municipal experience
What do you like best about the product?
It is important that our city gets all data of chatbot for our own use easily.
What do you dislike about the product?
Nothing to dislike, everything works very smoothly.
What problems is the product solving and how is that benefiting you?
The best customer experience is available when we make a good integration from bot to real person, so we can continue direct conversation in those more complicated things. This integration works well with ultimate and our chat provider.
It's a great ticketing system but needs more dynamic features
What do you like best about the product?
The user interface and multiple 3rd part applications can be used within the marketplace.
What do you dislike about the product?
The lack of dynamic features such as unlimited brands, unlimited dropdown values, and being able to link fields to a data source.
What problems is the product solving and how is that benefiting you?
Email management and basic support features such as calls.
Recommendations to others considering the product:
Zendesk needs to be more dynamic and should adapt its native features to the current demand.
Great team, great product
What do you like best about the product?
I've thoroughly enjoyed working with ultimate.ai. The team has constantly gone above and beyond the call of duty and also responded to our feedback promptly. What's more, I've been impressed by their AI. While I have my pet peeves about the backend user interface, it is generally intuitive and easy to use. I like the Training Center in particular.
What do you dislike about the product?
Dialogues that are massive in size require a lot of computing power, which causes some performance issues on the dashboard side. This can be very frustrating.
What problems is the product solving and how is that benefiting you?
Our Customer Care agents can focus on the more challenging tickets while the chatbot takes care of some of the simple standard questions. What's more, the bot is doing a lot of groundwork so it's easier for our live agents to take over the chats escalated by the bot.
Ultimate AI feedback
What do you like best about the product?
Regular meetings, desire to develop activities together, pleasant cooperation. Quick communication, get help when needed.
What do you dislike about the product?
No complaints, I should perhaps have an even deeper understanding of the subject myself, but I believe that will also be made possible if necessary.
What problems is the product solving and how is that benefiting you?
The recommender bot greatly eases our daily work. Once we get the automation bot in use, I believe it will also lighten the workload for the staff.
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