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340 reviews
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5-star reviews ( Show all reviews )

    Computer & Network Security

CrowdStrike EDR

  • May 13, 2024
  • Review provided by G2

What do you like best about the product?
Easy to deploy
Easy to manage
Less resources
One platform more services
Best in the market
Well updated and upgraded
Great support
What do you dislike about the product?
High on price
Needs internet most of the time
Some OS does not support to the CrowdStrike
What problems is the product solving and how is that benefiting you?
This provides protection to whole enterprise network under on simple cloud console. its fast, and very reliable antivirus engine to scan and identify the thearts. Also, this has machine learning features which can be very useful for Zero day attacks as well.


    Aakash K.

BEST XDR PLATFORM FOR ENDPOINT PROTECTION WITH BEST INCLASS FEATURE OFFERINGS

  • May 13, 2024
  • Review provided by G2

What do you like best about the product?
CrowdStrike Falcon Endpoint Protection is the best in class product with the ease of use and implementation. The XDR detections which are detected on the endpoints provides you a visibility of all minor to major adversaries on the endpoints. We use this product in our day to day activities where our SOC team monitors and integrate the same with other solutions for better visibility from the network. The customer support is really fast and accurate.
What do you dislike about the product?
When it comes to integration with other tools sometimes the prerequiste to integrate is a bit length process which needs to be changed and sometimes we get a lot of false positives.
What problems is the product solving and how is that benefiting you?
CrowdStrike Falcon Endpoint Protection helps us to stop threats quickly and also provide a lot of important information about each and every detection.
Compliance benefits are also a part of this solution which is benefiting us a lot. The generated reports also helps us to evaulate the threats in weekly manner.


    George G.

EXCELLENT PRODUCT

  • May 07, 2024
  • Review provided by G2

What do you like best about the product?
Ease of use - Great prioritization of risk.
What do you dislike about the product?
No complaints, from install to current day - great support
What problems is the product solving and how is that benefiting you?
provided state of the art security for our endpoints


    Marco-VIVALDELLI

It works with all devices and operating systems easily to provide integrated security

  • April 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Falcon to investigate threats and reduce risks in our environment. It covers multiple departments within the same building and company. All units are attached to one controller, so we can manage them from one point. 

We can implement different kinds of policies on sensitive data for various departments. For example, I can limit how data can be changed if I'm dealing with financial data. It's the same for production or logistics. We can set rules for data sharing and access because some departments need to share data with customers.

How has it helped my organization?

CrowdStrike's AI-driven analytics have improved our security considerably. It's sharing information from across the infrastructure and applying machine learning to prevent issues. This is a powerful, proactive approach to cybersecurity. It takes action in time to prevent the problem, so we don't need to remedy it after the fact. Sometimes, by the time you take action, it's already too late. 

Before deploying Falcon, I would avoid taking action due to potential risks. With CrowdStrike, I don't worry about recovering data, so I can focus on preventing situations. In two years, I have never had that problem. When I look at the platform, I can see all the notifications and the actions taken. I can see how potential attacks can possibly reach the server and create a significant incident. Thus, I can directly measure the quality of the service.

Falcon is easy to integrate with our infrastructure because we can control the entire network through our fiber router and switch. CrowdStrike can interface with all devices easily and provide integrated security. Falcon gives you greater control without any problems.

The agent will recognize issues immediately, and we can follow up to create a plan for if this problem reappears or is still present on the infrastructure. Falcon enables instant remediation. It doesn't take two or three days. It's in real-time.

What is most valuable?

Falcon has the capacity to identify potential problems quickly. The administrator can deploy the agent, and the users cannot change it. This assures you that the agent remains on this device. Also, the agent can act preemptively to provide alerts about potential problems. 

When there's a problem, you can follow the rules. For example, you can put a file that might be infected into quarantine or lock the device, preventing it from propagating the threat to other devices or networks. The agents are collecting information and feeding that back into the CrowdStrike platform, so you have 24/7 control and visibility. 

Falcon's deep learning capabilities are flexible and work across multiple operating systems. You can control everything from the same place, whether you're dealing with a Windows, Linux, or Mac device. You can define your policies precisely and decide how you want the platform to respond in any situation. 

CrowdStrike's AI approach is interesting because it improves the capacity to correlate information based on all the deployments on devices worldwide. It analyzes this data to identify something anomalous that could potentially be a problem in your environment. Falcon can isolate the issue to determine if it's a real threat. You will get an email saying the platform has identified a potential problem they are investigating. 

Falcon explains the steps they are taking. After the issue has been resolved, you will get another message showing CrowdStrike's analysis and evidence that the problem is now under control. I get about 20 emails from CrowdStrike daily. 

What needs improvement?

I want more ability to customize how you summarize the data. The default views are fine, but it would be interesting to be able to customize them based on the kind of data you want to see immediately. This can help the administrator gain an immediate overview and reduce the investigation time.

For how long have I used the solution?

We have used Falcon for two years.

How are customer service and support?

I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and professional, with a high level of skill and knowledge. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Sophos. It's a good solution that works well with other Sophos infrastructure, like firewalls, etc. For example, if the firewall is from Sophos, it can interact with the software to identify a problem. However, CrowdStrike is more powerful when using hardware from different vendors. It doesn't rely on specific hardware because it works with an agent, so you're more flexible and less constrained. 

Overall, Falcon is more powerful than other solutions. It is light on resource consumption. It has a minimal effect on the client when you have installed the system because everything is controlled by our cloud platform where you can see the portfolio of devices.

How was the initial setup?

The installation was quite easy. The platform is based in the cloud, but you need to download agents based on your operating system. After you install the agents, you only need to configure the various devices on the cloud platform. CrowdStrike's platform is managed by the vendor. You can log in and manage your portfolio of devices and define your policy or apply profiles to groups of users and devices. 

What was our ROI?

We feel like Falcon is worth what we pay.  The cost of the solution is minimal compared to restoring data from a potential attack. 

What's my experience with pricing, setup cost, and licensing?

Falcon's price is accessible, and it's a good value for the level of quality we get. We don't have any objections based on the cost, and we understand that you will pay more for an enterprise solution. There is no objection to the cost. It's appropriately priced for the service that we receive.

What other advice do I have?

I rate CrowdStrike Falcon 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud


    Rabbani S.

Crowdstrike Falcon

  • March 19, 2024
  • Review provided by G2

What do you like best about the product?
We used to have a different application earlier named SentinelOne ranger.
However, we switched from that to CrowdStrike, reason being the application is more secure and reliable.
It runs in the background daily on all the Commscope computers.
It is integrated into all the computers, servers and share drives to protect our computers.
Easy to use and well optimized.
It automatically detects any threats or files when any external source is connected, or any unknown file is downloaded from the web to keep secure the computer.
What do you dislike about the product?
We can't generally go into much detail when we select the sensor from the system tray.
All it shows is running version and if the computer is online and if it is secure.
There should be a scan option to help check the computer status.
You need to reach the Customer Support to get those details.
What problems is the product solving and how is that benefiting you?
It is keeping our devices secure be it on prem or on cloud.
So far the experience has been good and the computers are secure enough with CrowdStrike Falcon.
Unlike sentinelone this application detects threats and notifies the teams which are responsible to eliminate or take actions.


    Niranjan N

The threat score helps us prioritize remediation and cross-reference with other products

  • March 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

We provide a service for our clients with CrowdStrike Falcon. Alerts come into the CrowdStrike Falcon dashboard, and we investigate them based on the process tree and commands running. We check everything for any infections in the host or internal connections. If a threat is confirmed, we place it into the containment section inside Falcon. 

How has it helped my organization?

CrowdStrike improves our detection capabilities. We use multiple tools like Symantec and this one. CrowdStrike reports on the processes and services, allowing us to investigate forensically. We can conduct a deep analysis and identify the threat at the memory level. We can do more investigation of the process to see where it started and where it is going. We can see the commands running on the backend, CPU utilization, and memory consumption. All of that information is helpful. 

What is most valuable?

CrowdStrike displays a threat score when it detects an infection. This is helpful because not all detections are the same. It will classify them as ransomware, malware, phishing, etc. This feature helps us prioritize and cross-check with other EDR tools. 

It's integrated with multiple threat intelligence sources, such as the AbuseIPDB. That integration helps because we can easily cross-check between CrowdStrike and other solutions like an MDR or Azure AD. Hybrid analysis is integrated with CrowdStrike in our environment. There's also sandbox analysis. It's more informative. We perform a routine activity in our test environment where we simulate the process and file.

What needs improvement?

CrowdStrike Falcon sometimes wrongly flags things as malicious. Let's say a user is active on Chrome only. Sometimes, our cross-segmenting will fetch from the backend data and show that it is malicious because of memory or CPU utilization.

For how long have I used the solution?

I have used Falcon for more than two years. 

What do I think about the stability of the solution?

CrowdStrike Falcon is a stable solution.  

What do I think about the scalability of the solution?

CrowdStrike is scalable. We can query large amounts of data, and the solution responds well, whereas Splunk takes a longer time to perform a search operation.

How are customer service and support?

I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Symantec and Rapid7.

How was the initial setup?

Falcon was already deployed when I started working. It requires some maintenance. We need to make some adjustments for some use cases, or we might need to implement upgrades that require downtime. 

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon is expensive because it's based on the number of services. 

What other advice do I have?

I rate CrowdStrike Falcon 10 out of 10. It has delivered some good results. 

Which deployment model are you using for this solution?

On-premises


    Naveen Nelavigi

I like the ease of use and its threat investigation features

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

I'm a security analyst. We get alerts on the cloud side that appear in the CrowdStrike console and also in our email. We can consolidate them on the console and check the process tree. You can see the hostname, user details, and all the information on the right side.  On the file part, we can see whether the malicious file has been executed and decode it to see where the hash appears.

How has it helped my organization?

I worked with an event-tracking tool before I started working at this company, and any insights that were triggered in that tool would be noted in the infrastructure certificate tool. The information we gather from CrowdStrike will be updated in Azure, so all the information, resolutions, etc. will be added to Azure. We can check the activity and whether the malicious file is being blocked, quarantined, or allowed.

What is most valuable?

I like Falcon's threat detection and endpoint investigation features. It's a user-friendly solution. We determine the root cause of an alert and contact the end user via our Slack channel if necessary to gather additional information to determine whether they know about the activity. We can download and investigate the malicious file in the sandbox to see what's happening. We check to see if it has been executed. We can easily delete it in the CrowdStrike console if it hasn't.

For how long have I used the solution?

I have used CrowdStrike for two years. 

What do I think about the stability of the solution?

I rate CrowdStrike Falcon ten out of ten for stability. 

What do I think about the scalability of the solution?

I rate CrowdStrike Falcon ten out of ten for scalability. 

How are customer service and support?

I rate CrowdStrike support eight out of ten. They respond quickly on weekdays, but the weekend response times are slower. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm working on two projects. One is using CrowdStrike Falcon and the other is using Crowdstrike XDR, which is the advanced version.

How was the initial setup?

Falcon is a cloud-based platform so deployment is easy. You only need to deploy the agent to the endpoints, but the data is stored in CrowdStrike. 

What other advice do I have?

I rate CrowdStrike Falcon ten out of ten. I would recommend Falcon to others. 

Which deployment model are you using for this solution?

Public Cloud


    Raj D.

Best Security Tool for Platform Security

  • February 12, 2024
  • Review provided by G2

What do you like best about the product?
Detection technique dashboard
vulnerability identification
CSPM
Huge range of supported platform/OS
Protection against all types of exploits
detail analysis report
What do you dislike about the product?
Nothing as such, which saw using the console
What problems is the product solving and how is that benefiting you?
CrowdStrike Falcon Endpoint Protection Platform provides protections for all kinds of threats, exploits , know and known threats,also support all type of cloud infrastructures along with different types of constianer platforms.
Which helps to secure most of the infrastructure


    David Leonard

The overall experience with Crowdstrike Falcon is highly positive, with seamless scalability, easy deployment, and exceptional stability once properly configured.

  • February 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

We rely on CrowdStrike Falcon for comprehensive threat detection, prevention, and valuable insights. This robust solution also offers identity protection features. Our dedicated team of six professionals effectively manages the platform, ensuring its effectiveness across multiple locations, including our data centers and core facility.

How has it helped my organization?

CrowdStrike's advanced detection and prevention capabilities offer a superior level of protection against potential threats. Its unique feature of automated rules is designed to effectively confine threats at the device level. This automatic confinement of high alerts ensures that the device is secured immediately, buying crucial time for the dedicated response team to identify and neutralize the threat. This proactive strategy not only minimizes the potential impact of threats but also guarantees a rapid and efficient response to any security incidents, thereby enhancing the overall security posture.

What is most valuable?

We appreciate Falcon's network visibility feature as it allows us to monitor the evolution of threats on PCs and within the company network. The solution's real-time incident response is notably swift. Initially, we encountered numerous false positives during the project initiation phase. However, we managed to resolve most of them independently or with assistance from CrowdStrike support. Consequently, our security levels were significantly improved, and we elevated all parameters to their maximum. Currently, we seldom encounter false positives. Most of these were low-level alerts, while the high-level alerts were automatically quarantined.

What needs improvement?

While Falcon's advanced capabilities offer robust security solutions, it's worth noting that some of these features may come at a higher cost. This could potentially make it a less economical option for small to medium-sized businesses operating on tighter budgets. It's important for such companies to weigh the benefits of Falcon's comprehensive protection against their financial constraints to make an informed decision.

For how long have I used the solution?

We have been using CrowdStrike Falcon for nearly five years already.

What do I think about the stability of the solution?

Crowdstrike Falcon demonstrates exceptional stability once it has been properly configured with the appropriate settings. While there may be a period of adaptation and configuration required to ensure optimal performance, once the solution is in place, it operates with remarkable stability. Users can rely on Crowdstrike Falcon to consistently deliver reliable and secure protection without significant disruptions or instability.

What do I think about the scalability of the solution?

I would rate Crowdstrike Falcon a nine out of 10 for scalability. It offers seamless scalability, allowing easy expansion of the sensor deployment to accommodate growing needs. However, it's worth noting that the primary limitation one may encounter is the cost associated with deploying additional sensors.

How are customer service and support?

I rate CrowdStrike support nine out of 10. It's fantastic. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We made the switch from Symantec to Falcon because we required a solution that offered greater speed, reliability, and the ability to effectively handle the wide range of advanced threats present in the wild.

How was the initial setup?

The initial setup of Crowdstrike Falcon was straightforward and efficient. The cloud-based deployment process was seamless for most components, with the exception of the sensors. Deploying the sensors to PCs was automated and hassle-free, requiring just a few minutes per device. However, to ensure the highest level of protection and customization, we opted to manually install the sensors on our servers. This hands-on approach allowed us to have greater control and assurance over the server deployment, ensuring the best possible protection for our critical infrastructure.

What was our ROI?

We've seen an ROI in terms of time saved. It's probably around 5 percent. 

What's my experience with pricing, setup cost, and licensing?

While Falcon's advanced capabilities offer robust security solutions, it's worth noting that some of these features may come at a higher cost. This could potentially make it a less economical option for small to medium-sized businesses operating on tighter budgets. It's important for such companies to weigh the benefits of Falcon's comprehensive protection against their financial constraints to make an informed decision.

Which other solutions did I evaluate?

Of course but I can't disclose this information.

What other advice do I have?

I rate Crowdstrike Falcon nine out of 10. 


    Robert S. Balter

The sensor requires very little memory and doesn't slow down your computer

  • January 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

I'm a tax lawyer, so the IRS requires me to have a security program. 

What is most valuable?

Everything is automatic. I install the sensor and renew the service. Periodically, I get a notice that they've shut something down. It couldn't be less painful, and it couldn't be more reassuring. I never need to do anything with it. I don't tweak it or update it. 

You place a sensor on your computers that requires a very small amount of memory. It's about 39k or so to run the sensor. It's not like other programs that slow down the computer. CrowdStrike is constantly scanning your computer from the cloud and responds in a millisecond when it detects anything. 

What needs improvement?

The content-filtering features for children could be improved. We have young grandchildren aged 12 and 8. My daughter, their mother, wants to keep them from getting in trouble on the net. She looked at all these other solutions from Google, Microsoft, etc., and she couldn't figure out how to make any of those work. I told her that I bet CrowdStrike could handle this. Sure enough, CrowdStrike can do exactly that. It's the same solution that the Defense Department gets. It works, but it's a little complicated to implement. It could be simpler to set the policies. 

For how long have I used the solution?

I have used CrowdStrike Falcon for three or four years. 

How are customer service and support?

I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when it's assigned. You get an email from the technician, and you correspond back and forth. I usually request a phone call. They respond quickly. It's usually within half an hour to an hour. The tech support is perfectly adequate and certainly helps with whatever you want. They're nice, and the people seem intelligent.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up CrowdStrike Falcon is easy. They give you this enormous knowledge base. I almost never use it, but it covers absolutely everything. They also do a lot of handholding for the installation. You can get somebody to call you and tell you that everything is in the right place and it's doing all the right stuff. You can also do it by yourself, and you'll get an email message saying your sensor has been installed on this endpoint.

It took me about half an hour to an hour to download and install the sensor, but I also think it was influenced by the level at which I use CrowdStrike. I am their most basic user. A more complicated environment like the Defense Department might take more time.

What was our ROI?

CrowdStrike Falcon offers a great value. I'm the smallest kind of customer they had. It's a big step up. I had a more robust subscription, but I found I didn't use any of it ever, so I just cut back to the same thing that I had to begin with. You hardly notice any difference.

What's my experience with pricing, setup cost, and licensing?

Crowdstrike Falcon is relatively cheap. 

Which other solutions did I evaluate?

We also considered Palo Alto. It had a device, but once you got it, you had some technical issues to deal with. I don't know if Palo Alto's requirements were more or less onerous than CrowdStrike's, but it seemed a little more complicated. 

The two products had similar pricing. Palo Alto was about $750 for the device and a small amount for maintenance and whatnot. The other one is $500 a shot. The fact that you can get some other form of security software for a tenth of that price doesn't matter. It's just not even worth thinking about.

What other advice do I have?

I rate CrowdStrike Falcon 10 out of 10. It's extraordinarily easy to implement and use. You can do some advanced things that require some expertise, but those levels of security would be more appropriate for larger enterprises.