It also helps you with access, like we have dark web monitoring and admin protection management. So, the use cases can vary from organization to organization, but every organization has different value in it.

External reviews
External reviews are not included in the AWS star rating for the product.
Prevent unauthorized access or identity theft from external sites
What is our primary use case?
What is most valuable?
It helps to prevent unauthorized access or identity theft from external sites. If your identity is stolen, you can ban it.
Real-time monitoring is important because it runs multiple things on a single platform, like IDA, EDR, XDR, and SIM solutions. It captures all technology with one agent, which makes it easier for us to fix customer issues.
Having a single console is helpful, especially when customers have multiple vendors for their products. It's easier to manage one partner. In this case, CrowdStrike Falcon helps.
What needs improvement?
One thing that is not yet available is attack simulation. For example, if someone tries to attack your Active Directory on inactive accounts, a cyber attacker could hack those accounts and try to get into your company. This could be a feature to add. It would give a fake reply each time someone tries to hack it. Multiple companies that I know of would like that.
For how long have I used the solution?
I have been using it for two years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. It's a scalable solution that is very easy to deploy.
It is suitable for every kind of business, including small, medium, or enterprise businesses.
How are customer service and support?
Technical support depends on a system integrator.
CrowdStrike technical support regarding Identity Protection has a team, but if there's no issue with the agent, you can work it out yourself.
The support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. We only have one option available right now: on the cloud. It gets applied to endpoints, but it's cloud-based.
It is very easy to integrate this product into our existing environment.
What's my experience with pricing, setup cost, and licensing?
It's a premium product.
What other advice do I have?
From my end, it works. But it can be recommended or viewed by a personal customer. We are not the sole user of CrowdStrike Falcon. It's the end user.
I would recommend using it. For me, it is the best product ever. Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Probably the most effective and real time Endpoint Protection Platform
Works with Office 365 and helps to manage threats
What is our primary use case?
The tool helps to increase security because the threats we face keep changing, so we need better protection. In the past, we've faced some attacks on our network, and while we managed to deal with them, we realized we needed even stronger protection. That's why we decided to implement CrowdStrike Identity Protection.
What is most valuable?
The main feature we rely on is the product's intelligence. We appreciate the advice from the team during implementation. One of the main reasons we chose this product is its compatibility with Office 365.
What needs improvement?
Improvement is always possible. It's challenging to gauge how much future mitigation is provided, especially since we've only been using the product for about one and a half years. Every product faces this challenge because nothing is ever completely foolproof. So, besides relying on technology, we also focus on increasing our staff's awareness of security issues. Feedback from my colleagues suggests that the reporting and dashboarding of incidents could be improved.
For how long have I used the solution?
I have been working with the product for one and a half years.
What do I think about the stability of the solution?
I rate the tool's stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability isn't a problem for us. Many big multinational companies use CrowdStrike Identity Protection, so it's designed to handle environments like ours without any issues. My company has 500 users.
How was the initial setup?
The tool's deployment is easy. Thanks to the installation scripting we utilized, the technical rollout took about two weeks. Then, there was some additional time, around two to four weeks, for customization and configuration. After that, the systems were up and running. So, all in all, it took about three months to have our mitigation strategies in place. We have one engineer for maintenance.
What other advice do I have?
I rate the overall product an eight out of ten. I would recommend it to others. However, it's crucial to understand areas where the product might not provide coverage and how to mitigate those gaps. For example, it covers endpoints, networks, and Office 365 environments, but are there other areas in the attack surface that it doesn't address well? It's essential to be aware of any potential gaps upfront.
The solution helps in preventing incidents. However, it's challenging to quantify the exact impact because we don't know what would have happened without it. It's similar to having insurance for your house.
Proactively blocks threats, provides insights, and integrates seamlessly
What is our primary use case?
We use CrowdStrike Falcon for intrusion prevention management.
How has it helped my organization?
CrowdStrike Falcon proactively blocks threats and provides us with insights.
CrowdStrike Falcon integration is seamless.
What is most valuable?
The endpoint and server management are the most valuable features of CrowdStrike Falcon.
What needs improvement?
CrowdStrike Falcon's GUI requires improvement for user-friendliness. The console's available options are unclear, making it difficult to understand and extract details. Additionally, correlating information within the console and reports proves challenging.
For how long have I used the solution?
I have been using CrowdStrike Falcon for two years.
What do I think about the stability of the solution?
CrowdStrike Falcon had some initial stability issues in our environment, likely due to its new integration. However, it appears to have matured and is now functioning reliably.
What do I think about the scalability of the solution?
Being cloud-based, CrowdStrike Falcon offers easy scalability. Adding licenses through procurement increases resources without the need for additional hardware, making scaling straightforward.
How are customer service and support?
While the technical support meets all response time commitments outlined in our Service Level Agreement, some users believe they should strive for a higher standard – a Security Level Target. This means responding to security incidents immediately, not just within SLA windows. Security tools are crucial for our environment's protection, and their use shouldn't be limited by SLA constraints.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
After using Symantec, Trend Micro, McAfee, and VMware Carbon Black, we migrated to CrowdStrike Falcon due to a lack of support from the previous vendors and their shortcomings in comprehensive threat detection.
What other advice do I have?
I would rate CrowdStrike Falcon eight out of ten.
The maintenance required is reasonable.
We have 6,000 endpoints in our environment.
CrowdStrike Falcon shines with its user-friendliness, providing clear insights into the endpoint environment. Proactive features are a major plus, offering actionable items and valuable attack path simulations that empower better decision-making.
Which deployment model are you using for this solution?
Integrates well and identifies and responds to threats much faster
What is our primary use case?
Due to compliance requirements, our organization utilizes CrowdStrike Falcon as our Endpoint Detection and Response solution. This decision was particularly driven by the need to address a surge of ransomware attacks within our environment, experiencing between ten and 15 incidents at the time. The implementation of an EDR solution became crucial for effectively responding to these threats.
Our existing system lacked real-time monitoring and visibility, causing detection delays of even several minutes. CrowdStrike addressed this by offering near-instantaneous detection across the entire system. Furthermore, it allows for manual or automated response actions, significantly improving our overall incident response speed.
How has it helped my organization?
Integrating CrowdStrike Falcon with other solutions such as our SIEM was easy.
What is most valuable?
The key aspect of CrowdStrike Falcon is its behavioral detection approach. Unlike traditional signature-based platforms that rely on pre-defined patterns, Falcon analyzes an application's behavior to identify and respond to threats much faster. This makes it lightweight and minimizes impact on system performance. The sandbox feature is also valuable, while it incurs an additional cost, it can be valuable for deeper investigation.
What needs improvement?
The UI is not efficient. We are required to dig down to get more information, jumping from screen to screen.
For how long have I used the solution?
I have been using CrowdStrike Falcon for three and a half years.
What do I think about the stability of the solution?
CrowdStrike Falcon generally ran smoothly with minimal lag.
What do I think about the scalability of the solution?
CrowdStrike Falcon meets our scaling needs. To increase usage we simply add more agents.
How are customer service and support?
Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and resolving the issue ourselves.
How would you rate customer service and support?
Neutral
How was the initial setup?
Leveraging the cloud platform, the initial deployment was straightforward. We simply needed to activate and deploy the agents. While configuration for a seasoned professional only took one to two hours, the entire deployment process typically takes a couple of days.
What's my experience with pricing, setup cost, and licensing?
CrowdStrike Falcon can be more expensive than some competitors, and its base price doesn't cover every feature. For instance, adding sandboxing for advanced malware analysis incurs an extra cost.
Which other solutions did I evaluate?
We evaluated CrowdStrike and SentinelOne. However, since we bought the CrowdStrike, we did not move forward with SentinelOne.
CrowdStrike stands out for its superior threat detection speed, lightweight agents that don't impact system performance, and its helpful recommendations for responding to threats. This combination allows us to swiftly stop even unknown threats in their tracks.
What other advice do I have?
I would rate CrowdStrike Falcon eight out of ten.
Two engineers max are required for maintenance.
We have 5,000 CrowdStrike Falcon users within our organization.
CrowdStrike Falcon utilizes a behavioral approach to security, proactively identifying threats based on their actions rather than relying on pre-defined signatures. This allows for faster response times compared to traditional signature-based systems.
Which deployment model are you using for this solution?
Easy to deploy and manage with many helpful features
What is our primary use case?
We use the product for cloud security. We use it for prevention, to watch for gaps in security. We work with customers seeking prevention for advanced apps.
How has it helped my organization?
Sometimes a customer has multiple solutions that come at a higher cost. They have to pay for all of these other security features. With CrowdStrike, customers get one agent for all system operations. It offers more security for remote work and clients gain access to the latest protections.
What is most valuable?
The solution offers good features. The prevention and device control are useful. It offers helpful firewall management and identity protection.
They've reduced the complexity and provide better security outcomes. Customers tend to prefer CrowdStrike.
It's easy to deploy and manage.
What needs improvement?
The solution isn't known in my market. The brand isn't as recognizable. Their shortcomings are more on the marketing side. Everyone knows Microsoft Defender. Customers need to hear more about CrowdStrike and all the advantages and features on offer.
For how long have I used the solution?
We've used the solution for three to four months.
What do I think about the stability of the solution?
I haven't had any issues with bugs or glitches. I haven't had a problem with stability so far.
What do I think about the scalability of the solution?
The capability to scale so far has been good.
How are customer service and support?
Technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm also familiar with Microsoft Defender. However, Defender works best with Microsoft and not necessarily other legacy applications. With CrowdStrike, you can secure all system operations and versions. It's easier to deploy and operate.
How was the initial setup?
The deployment is seamless and users get immediate protection. It's lightweight. There's one agent deployed to endpoints in minutes. The product offers consistent coverage. There's no complex integrations and it doesn't need fine-tuning. In comparison, Defender can be more complex.
CrowdStrike can be deployed on any operating system, not just Microsoft.
There isn't really maintenance, it's set and forget. The agent updates automatically and receives continuous security updates, enabling immediate enforcement across endpoints.
What was our ROI?
The solution is well worth the cost.
What's my experience with pricing, setup cost, and licensing?
The costs are predictable. There are no surprises.
In Chile, there are not a lot of CrowdStrike partners of the managed service; therefore, it's a little more expensive than Microsoft, as there are so many more managed partners for Microsoft. That said, if you look at the total cost of ownership, CrowStrike is better than Microsoft.
What other advice do I have?
We're a reseller. We're still new to CrowdStrike.
I'd rate the solution eight out of ten. The cost is good and they offer better tech support. Also, the protection is wonderful.
Which deployment model are you using for this solution?
Blocks suspicious activities and protects endpoints and servers from attacks
What is our primary use case?
A lot of customers face ransomware and malware attacks. The solution helps protect endpoints and servers from ransomware and malware attacks.
How has it helped my organization?
The solution has multiple layers of security, including web security. We can monitor endpoints, conduct root cause analysis, and find geolocations. If the tool finds any suspicious activity, it blocks and remediates it.
What is most valuable?
The solution makes our security operations easier. After an incident, we get complete reports and insights. The product provides good monitoring features. The product also has teams that help customers find suspicious activities. The team calls and asks us to check the updates and remediate issues. If the system can remediate it, the team does it through the system. The detection and response are in real-time. There are no security breaches. Resolving issues doesn’t take much time.
What needs improvement?
The tool is more expensive than other products in the market.
For how long have I used the solution?
I have been using the solution for more than 3 years.
What do I think about the stability of the solution?
I did not have any stability issues.
What do I think about the scalability of the solution?
It is easy to scale up. We just need to add the licenses. The product is suitable for small, medium, and large businesses. We must buy a minimum of 50 licenses.
How are customer service and support?
The support is excellent. We rarely need support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is pretty simple and clear. The time taken for deployment depends on the endpoints. It's a cloud solution. We can use Active Directory or the group policies to deploy it.
What was our ROI?
The product has a lot of use cases. There are companies that need to run their operations 24/7. It will be a big challenge if their server or infrastructure goes down. They cannot afford downtime. They need to choose the right solution for their needs.
What's my experience with pricing, setup cost, and licensing?
The price depends on the kind of service we need. If we need excellent service, we must pay a reasonable price. We can choose any pricing model if we do not want excellent service. The product is excellent. We need to pay a premium price for the tool.
Which other solutions did I evaluate?
Microsoft Defender Threat Intelligence, IBM, and Cisco are some competitors. CrowdStrike entered the market with a USP to protect endpoint servers. It has a different approach. Malwarebytes has a similar setup. I prefer CrowdStrike, though.
What other advice do I have?
I will recommend the tool to others depending on their budget. If customers have a good budget and need a premium product, they can choose CrowdStrike. No product is perfect. Overall, I rate the tool an 8 out of 10.
Is user-friendly, improves performance, and protects our end users
What is our primary use case?
We use CrowdStrike Falcon for endpoint protection and cybersecurity.
We implemented CrowdStrike Falcon to ensure our systems were secure and there were no infiltrations to our system.
We deploy CrowdStrike Falcon across a variety of platforms, including cloud and edge environments. We ensure it meets rigorous security standards, is properly certified, and adheres to our data management policy.
How has it helped my organization?
We integrated CrowdStrike Falcon with our end-user systems and servers.
Since implementing CrowdStrike Falcon, we haven't experienced any serious threats, and we've seen a decrease in phishing and ransomware emails. This suggests it's been very effective in mitigating those threats.
The UI is easy to use and comprehensive.
CrowdStrike Falcon's performance has improved our user productivity.
What is most valuable?
CrowdStrike Falcon offers a comprehensive dashboard that is highly effective in protecting against and blocking external infiltration attempts.
What needs improvement?
The pricing structure should allow for some flexibility.
For how long have I used the solution?
I have been using CrowdStrike Falcon for almost 3 years.
What do I think about the stability of the solution?
CrowdStrike Falcon is stable.
What do I think about the scalability of the solution?
I would rate the scalability of CrowdStrike Falcon 8 out of 10.
How are customer service and support?
The technical support is good. We have not had any issues with them.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment was straightforward. The deployment doesn't take more than one day. Those involved with the deployment are system engineers, IT analysts, and software engineers.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
The price is fixed with no room for negotiation.
What other advice do I have?
I would rate CrowdStrike Falcon 8 out of 10.
We have deployed CrowdStrike Falcon in multiple departments, locations, and satellite offices.
CrowdStrike Falcon doesn't require maintenance from our end other than the updates.
I recommend CrowdStrike Falcon to others.
The integration is flexible, helps identify required patches, and excels in external media control
What is our primary use case?
CrowdStrike Falcon is our platform for IT security, encompassing endpoint security, cloud security, and EDR capabilities.
How has it helped my organization?
CrowdStrike protected us from a cyberattack. That's why I believe it's a very effective product. It's already prevented attacks on 2 occasions. It successfully quarantined suspicious files, essentially making our organization much safer.
We also leverage CrowdStrike Falcon Overwatch, a managed threat-hunting service offered by CrowdStrike. This service complements CrowdStrike's EDR functionality, which provides automated detection and response capabilities against external attacks. In our case, CrowdStrike successfully identified and automatically contained a cyberattack launched against our organization.
Our CrowdStrike Falcon integration with our SIEM is proving to be flexible.
What is most valuable?
The most valuable aspects of CrowdStrike Falcon for me are its device observability, identification, and software and OS recognition. It also excels in external media control, particularly USB access. The ability to disable USB access to flash drives significantly improves security.
Furthermore, Falcon helps identify patches needed for Windows, Mac, and other operating systems. This provides valuable reports and insights into our system vulnerabilities, allowing us to proactively address them.
What needs improvement?
If CrowdStrike can further expand its support for XDR compatibility, that would give it an edge over all the other competing new products.
For how long have I used the solution?
I have been using CrowdStrike Falcon for 2 years.
What do I think about the stability of the solution?
I would rate the stability of CrowdStrike Falcon 8 out of 10.
What do I think about the scalability of the solution?
We've deployed CrowdStrike Falcon across all 3,000 of our endpoints, and it has demonstrated excellent scalability. Therefore, scalability is not a concern for CrowdStrike in terms of performance or its ability to handle growth.
I would rate the scalability a 9 out of 10.
How was the initial setup?
The deployment was straightforward, taking 2 months for 3,000 endpoints. We implemented it directly where needed. The process was simple and easy. We believe this approach offers advantages due to its lower complexity compared to other methods. Careful planning was essential, and with a clear plan for sensor installation, we were able to execute the deployment successfully.
What about the implementation team?
While a third party handled the implementation, the OEM provided us with direct training on Falcon alongside CrowdStrike.
What was our ROI?
CrowdStrike Falcon has demonstrably provided a positive return on investment. We've already encountered two specific instances where, without CrowdStrike, the company would have faced millions in damages. In one case, we would have likely lost our entire SAP system.
What's my experience with pricing, setup cost, and licensing?
The pricing of CrowdStrike Falcon is competitive.
Which other solutions did I evaluate?
After evaluating SentinelOne, we found CrowdStrike to be a superior solution. CrowdStrike offers advantages in dashboard compatibility and a feature called Overwatch, which gives it a competitive edge.
What other advice do I have?
I would rate CrowdStrike Falcon 8 out of 10.
CrowdStrike Falcon is deployed in multiple branches across India.
No maintenance is required from our end.
I recommend CrowdStrike Falcon. It is not a solution we need to think twice about using.
Which deployment model are you using for this solution?
Fast, easy to use, and integrates easily with any OS
What is our primary use case?
We use it for threat detection and threat hunting.
How has it helped my organization?
We are an MSP. We have deployed this in our customer environment, and we use it to detect threats in their environment. It is beneficial for customers to find cybersecurity-related threats on the endpoints.
The out-of-the-box configurations and threat intelligence provided by CrowdStrike are better than other vendors and competitors in this field. It improves our security strategy because we are building threat intelligence on top of CrowdStrike-provided detection.
We are building SIEM use cases on top of the data provided by CrowdStrike. There is reliability, and the response that we get from it is very fast. If any incident happens on the endpoint, it immediately detects that and sends that to our SIEM.
Endpoint security is a very crucial aspect of cybersecurity. Integrating CrowdStrike helps a lot to identify and dig deeper into the threats.
What is most valuable?
Its integration capability is valuable. It integrates easily with any OS.
What needs improvement?
They are good at what they are doing, but they can add more use cases. They can improve their documentation. It is a very big aspect where they are lacking. They have documentation, but it is behind the wall of authentication. It is not available publicly.
In terms of features, I would like them to add detailed logging functionality in CrowdStrike. Currently, CrowdStrike detects the threats immediately based on the IOCs and the signature-based policies or many threat behaviors, but in terms of logging those threats, it is not very good. The information that they provide in the logs is very little. They can build more analytics into it. If they can add more information about an event, it will be beneficial for us and everyone else who is using CrowdStrike.
For how long have I used the solution?
I have been using this solution for four years. I have had hands-on experience with it for about two to three years.
What do I think about the stability of the solution?
It is a stable product.
How are customer service and support?
I have not interacted with their support team. It is not a part of my job.
Which solution did I use previously and why did I switch?
I work with multiple vendors, not only CrowdStrike, in the endpoint space, and the CrowdStrike UI is better than others. The response of CrowdStrike is better than other vendors.
How was the initial setup?
It is deployed on the cloud. Its deployment is of moderate complexity. It is not easy, and it is also not difficult. Overall, it is easy to deploy and manage CrowdStrike Falcon across the organization.
What other advice do I have?
I would definitely recommend CrowdStrike Falcon. It is better than other solutions, such as VMware Carbon Black. CrowdStrike is doing better in this space.
If you are using CrowdStrike Falcon for the first time, it will be easy for you. You can definitely use it.
Overall, I would rate CrowdStrike Falcon an eight out of ten.